Icinga vs Kaseya IT Center comparison

Icinga and Kaseya are both solutions in the Server Monitoring category. Icinga is ranked #7 with an average rating of 7.7, while Kaseya is ranked #20 with an average rating of 7.5. Icinga holds a 9.4% mindshare in SM, compared to Kaseya’s 0.3% mindshare. Additionally, 85% of Icinga users are willing to recommend the solution, compared to 100% of Kaseya users who would recommend it.

Icinga

Read 17 Icinga reviews

2,103 Views
1,865 Comparison Views

85% willing to recommend

Kaseya IT Center

Read 4 Kaseya IT Center reviews

121 Views
77 Comparison Views

100% willing to recommend

Icinga

Kaseya IT Center

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and Icinga are popular choices in IT management, suited for different needs. While Kaseya IT Center offers a broader feature set, Icinga's flexibility in monitoring makes it preferable for detailed monitoring tasks.

Features: Kaseya IT Center users value remote monitoring, automation, and patch management. Icinga users appreciate detailed monitoring capabilities, flexibility, and extensive plugin offerings.

Room for Improvement:Kaseya IT Center has a steep learning curve, occasional system lags, and interface usability issues. Icinga needs a more straightforward configuration process, improved documentation, and more user-friendly configurations.

Ease of Deployment and Customer Service: Kaseya IT Center offers a structured but complicated deployment model, with appreciated responsive support. Icinga's deployment is more flexible but requires significant setup effort, and its customer service sometimes lacks responsiveness.

Pricing and ROI: Kaseya IT Center has higher upfront setup costs but delivers strong ROI with comprehensive management capabilities. Icinga's lower setup costs and no licensing fees appeal to smaller operations, with users feeling it offers better value, especially for smaller implementations.

To learn more, read our detailed Icinga vs. Kaseya IT Center Report (Updated: April 2025).

Buyer's Guide

Icinga vs. Kaseya IT Center

April 2025

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Helped 847,959 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Icinga

Ranking in Server Monitoring

7th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (17th), IT Infrastructure Monitoring (16th), Cloud Monitoring Software (14th)

Kaseya IT Center

Ranking in Server Monitoring

20th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of Icinga is 9.4%, up from 5.9% compared to the previous year. The mindshare of Kaseya IT Center is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Harrison Bulley

Senior Infrastructure Engineer at Net Consulting

A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification

I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built.

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ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Icinga does the job and is fairly stable."

"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."

"Macros and the ability to connect it to Google Maps are valuable features."

"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."

"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."

"The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."

"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."

"We have found the solution to be stable."

More Icinga pros

"It is a product that is very easy to learn."

"The stability is good. Our systems have been up for over two years without any stability issues."

"The solution's technical support is good."

Cons

"One of the areas that are frustrating is remote monitoring for more than one machine."

"The solution lacks many features important to higher-level IT management and network support."

"The installation and configuration are very complex."

"Icinga’s automation could be improved."

"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."

"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."

"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."

"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."

More Icinga cons

"I would like to see MDM integration improved."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"At times, there is degradation in performance."

Pricing and Cost Advice

"The solution is cheap."

"The solution is free to use."

"The product is inexpensive compared to other DBM products."

"This is an open-source solution with paid support."

"It's an open-source solution."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"We're using the free version of Icinga."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"Pricing is okay and negotiable."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Comms Service Provider

10%

Financial Services Firm

10%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Icinga?

The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first.

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What is your experience regarding pricing and costs for Icinga?

It is cost-effective, and the return on investment can be very interesting because the price is low. If you want to include this product in the services you offer to your customers, the return on i...

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What needs improvement with Icinga?

There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved. For instance, multi-tenancy for monitoring the virtual infrastructur...

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What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

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What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

Comparisons

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Compared 10% of the time

Nagios XI vs Icinga

Compared 3% of the time

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Compared 3% of the time

More Icinga Competitors

No data available

Product Reports

Buyer's Guide

Icinga

April 2025

Download Icinga product report

Buyer's Guide

Server Monitoring

March 2025

Download Kaseya IT Center product report

Also Known As

Icinga Cloud Monitoring

IT Center

Overview

Icinga monitors systems, network devices, infrastructure, and services, helping manage and analyze server resources. It automates ticket incidents and alerting, providing oversight of client Windows and Linux systems.

Icinga offers comprehensive monitoring of servers including CPU utilization and RAM space, facilitating automated incident management and alerting. Frequently deployed on-premises, this monitoring tool is key for managed services providers and organizations to oversee and ensure optimal performance of various environments, including applications like databases and web servers. It provides extensive features for creating custom plugins, stabilization, scalability, and high customization capabilities suitable for different infrastructure needs.

What are the key features of Icinga?

Event Handler: Facilitates automatic self-healing of systems.
Extensive Plugin Library: Offers a wide range of plugins for monitoring.
Ease of Use: Simplifies user experience with an intuitive interface and Icinga Director for easy configurations.
Open-Source Nature: Free to use, modify, and distribute.
Automation Capabilities: Integrates with APIs and Ansible Collections for automation.
Custom Plugins: Users can create and integrate their own plugins.
Stability and Scalability: Provides reliable performance across different scale infrastructures.

What are the benefits or ROI to look for when evaluating Icinga?

Critical Issue Highlighting: Effectively identifies and notifies about critical problems.
High Customization: Offers flexibility for diverse monitoring needs.
Automated Alerting: Reduces manual effort and improves response times.
Extensive Integration: Works seamlessly with other tools and platforms.

Icinga implementations span multiple industries, providing essential monitoring for IT infrastructure in healthcare, finance, and education. Managed services providers utilize Icinga to maintain and monitor client systems across various environments while ensuring optimal performance and compliance. It is highly valued in these sectors for its ability to customize monitoring, improving operational efficiency and reducing downtime.

Icinga

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Buyer's Guide

Icinga vs. Kaseya IT Center

April 2025

Free Report: Icinga vs. Kaseya IT Center

Find out what your peers are saying about Icinga vs. Kaseya IT Center and other solutions. Updated: April 2025.

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