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Infinite Blue vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Infinite Blue
Ranking in Rapid Application Development Software
42nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
1
Ranking in other categories
Low-Code Development Platforms (40th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of April 2025, in the Rapid Application Development Software category, the mindshare of Infinite Blue is 0.1%, up from 0.1% compared to the previous year. The mindshare of ServiceNow is 11.0%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Logisthead67 - PeerSpot reviewer
A simple solution with an easy setup and good stability
The solution is simple. It's very easy to deploy, and there's no risk with sorting that out. It's very fast to develop the screens and the modelilng The solution is expensive. They should try to improve their pricing strategy. The user interface should add some more functionality in the next…
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is simple. It's very easy to deploy, and there's no risk with sorting that out. It's very fast to develop the screens and the modelling."
"Data in reports and dashboards are easily accessible."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"Simplicity of Change Manager."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
 

Cons

"The solution is expensive. They should try to improve their pricing strategy."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"One thing I don't care for is the reporting and the way it functions."
"Their GUI could be updated."
"There should be fewer clicks and faster integrations between solutions."
"There is room for improvement in price."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
 

Pricing and Cost Advice

Information not available
"It is fairly expensive."
"There are licensing fees."
"The licenses are expensive."
"The cost is quite high."
"The CapEx version is great."
"It is very expensive because it is a big organization. You have to pay for additional things."
"The product cost is higher than that of other vendors."
"The solution is expensive."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
28%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

No data available
 

Also Known As

Progress Rollbase, Rollbase
No data available
 

Overview

 

Sample Customers

Pironet NDH, Jungle Lasers, Aintercarga SAS, ASPsoftware, Cloudselling
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft, ServiceNow, OutSystems and others in Rapid Application Development Software. Updated: March 2025.
845,040 professionals have used our research since 2012.