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Infraon IMS vs Kaseya IT Center comparison

EverestIMS and Kaseya are both solutions in the Server Monitoring category. EverestIMS is ranked #28, while Kaseya is ranked #20 with an average rating of 7.5. EverestIMS holds a 0.2% mindshare in SM, compared to Kaseya’s 0.3% mindshare. Additionally, 100% of EverestIMS users are willing to recommend the solution, compared to 100% of Kaseya users who would recommend it.
Infraon IMS
Read 8 Infraon IMS reviews
  • 173 Views
  • 89 Comparison Views
100% willing to recommend
Kaseya IT Center
Read 4 Kaseya IT Center reviews
  • 121 Views
  • 77 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and Infraon IMS are two popular IT management solutions. Infraon IMS appears to be a superior product in terms of features and capabilities, making it worth the higher price based on user reviews.

Features: Kaseya IT Center is praised for its intuitive management tools, integration capabilities, and effective remote monitoring. Infraon IMS impresses with advanced automation, extensive customization options, and comprehensive reporting capabilities.

Room for Improvement: Users suggest Kaseya IT Center could enhance its reporting functionality, reduce system downtime, and address performance reliability. Infraon IMS could benefit from a more streamlined interface and a shorter learning curve.

Ease of Deployment and Customer Service: Kaseya IT Center has a straightforward deployment process and responsive customer service. Infraon IMS requires more complex setup but offers extensive documentation and proactive support.

Pricing and ROI: Kaseya IT Center has competitive pricing and is cost-effective for smaller setups. Infraon IMS has higher upfront costs but is deemed worth the investment due to its extensive feature set, leading to a higher perceived ROI over time.

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To learn more, read our detailed Infraon IMS vs. Kaseya IT Center Report (Updated: April 2025).
Buyer's Guide
Infraon IMS vs. Kaseya IT Center
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Infraon IMS
Ranking in Server Monitoring
28th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (87th), IT Infrastructure Monitoring (60th), Cloud Monitoring Software (44th)
Kaseya IT Center
Ranking in Server Monitoring
20th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of Infraon IMS is 0.2%, down from 0.4% compared to the previous year. The mindshare of Kaseya IT Center is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

Maharajan S - PeerSpot reviewer
Provides data accuracy for availability and policy harmonization
The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.
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ShaheenKapery - PeerSpot reviewer
Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement
A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."
"The backup, restore, and comparison features are all good."
"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."
"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."
"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"The feature that I like the most and the best part is the customization."
"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."
"The stability is good. Our systems have been up for over two years without any stability issues."
"The solution's technical support is good."
"It is a product that is very easy to learn."
 

Cons

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."
"Email support is a bit slow. Once you drop an email, it takes time."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"I would like to see MDM integration improved."
"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."
"At times, there is degradation in performance."
 

Pricing and Cost Advice

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."
"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."
"The pricing is reasonable, given the features that they provide."
"I think that the pricing for this solution is reasonable and varies by number of devices."
"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."
"Licensing is calculated on a per-user basis."
"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."
"Pricing is okay and negotiable."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
15%
Construction Company
11%
Real Estate/Law Firm
11%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
See all answers
What do you like most about Kaseya IT Center?
The solution's technical support is good.
See all answers
What needs improvement with Kaseya IT Center?
I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...
See all answers
What is your primary use case for Kaseya IT Center?
So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...
See all answers
 

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Product Reports

Buyer's Guide
Infraon IMS
April 2025
Infraon IMS reportDownload Infraon IMS product report
Buyer's Guide
Server Monitoring
March 2025
Kaseya IT Center reportDownload Kaseya IT Center product report
 

Also Known As

Everest IMS
IT Center
 

Overview

Infraon IMS is used for monitoring network status, managing critical IT infrastructure, and ensuring connectivity. It helps organizations automate processes, gain network insights, and manage firewalls in private and cloud environments.

Infraon IMS is designed to assist in monitoring leased lines, switches, data center services, and devices across different environments. It provides alerts, manages assets, supports ITSM rules, and handles ticketing and incident management. With its comprehensive reporting on uptime, downtime, and memory utilization, Infraon IMS delivers detailed insights facilitating efficient infrastructure management. The platform integrates seamlessly with various systems and simplifies operations through real-time network monitoring, customizable reports, and a role-based access control system.

What are Infraon IMS's key features?
  • Stable Performance: Ensures reliability and efficiency in monitoring and management tasks.
  • Ease of Customization: Allows adjustments to meet specific requirements.
  • Real-Time Dashboards: Enhances usability for non-technical users through intuitive interfaces.
  • Role-Based Access: Facilitates secure, controlled management.
  • Integration Capabilities: Streamlines operations with various platforms.
  • Alerting Mechanisms: Improves incident response with timely notifications.
  • Workflow Automation: Simplifies and accelerates routine processes.
  • Graphical User Interface: Increases user-friendliness and insight accessibility.
What benefits or ROI can users expect?
  • Automated Processes: Reduces manual effort, increasing efficiency.
  • Network Insights: Provides detailed data for proactive management.
  • Comprehensive Reporting: Delivers valuable information for decision-making.
  • Enhanced Security: Manages firewalls and links to ensure robust security.

Infraon IMS is implemented across diverse industries to manage and monitor IT infrastructures, from small to large-scale environments. It is especially beneficial in sectors needing reliable connectivity and efficient incident management, such as telecommunications, finance, and cloud service providers. The platform aids these industries in maintaining operational continuity and optimizing resource allocation.

EverestIMS
IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.
Kaseya
 

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc. 
1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters
Buyer's Guide
Infraon IMS vs. Kaseya IT Center
April 2025
Free Report: Infraon IMS vs. Kaseya IT Center
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