Infraon IMS vs OpenText AI Operations Management comparison

EverestIMS and OpenText are both solutions in the Cloud Monitoring Software category. EverestIMS is ranked #46, while OpenText is ranked #29 with an average rating of 8.3. EverestIMS holds a 0.3% mindshare in CMS, compared to OpenText’s 0.4% mindshare. Additionally, 100% of EverestIMS users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

Infraon IMS

Read 8 Infraon IMS reviews

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292 Comparison Views

100% willing to recommend

OpenText AI Operations Mana...

Read 48 OpenText AI Operations Management reviews

1,190 Views
345 Comparison Views

92% willing to recommend

Infraon IMS

OpenText AI Operations Mana...

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Executive SummaryUpdated on Jun 19, 2025

OpenText AI Operations Management and Infraon IMS compete in the operations management space, with each product catering to different user needs. Infraon IMS holds the upper hand in features, with users finding its offerings more flexible and economical.

Features: OpenText AI Operations Management provides robust event correlation, comprehensive dashboards, and a consolidated view of services, which enhances cost optimization and scalability. Infraon IMS is known for its real-time monitoring, customized dashboards, and ease of use, particularly in role-based access and granular reporting.

Room for Improvement: OpenText AI Operations Management would benefit from simplifying its steep learning curve and complex licensing. Its event correlation and scalability require enhancement, and users suggest eliminating outdated technologies like Flash and Java. Infraon IMS needs better reporting capabilities, improved integration with existing help desk systems, and a more intuitive GUI, along with advancements in AI functionality for predictive analytics.

Ease of Deployment and Customer Service: OpenText AI Operations Management offers deployment options from on-premises to hybrid cloud, with cloud deployment seen as cost-effective. Users note varying support levels, indicating a need for improvement in response times and expertise. Infraon IMS offers a straightforward installation process primarily for on-premises, with limited cloud capability. Customers find its support consistent, though further development in technical depth is suggested.

Pricing and ROI: OpenText AI Operations Management may have high initial setup costs, but it is cost-effective through automation and integration, bringing ROI by reducing manpower. However, its pricing is higher compared to competitors, with complex licensing. Infraon IMS provides competitive pricing options, often customized based on feature selection, making it an attractive option for specific needs. Pricing flexibility and device-based licensing enhance affordability, though the licensing model might need refinement for larger implementations.

To learn more, read our detailed Infraon IMS vs. OpenText AI Operations Management Report (Updated: June 2025).

Buyer's Guide

Infraon IMS vs. OpenText AI Operations Management

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infraon IMS

Ranking in Cloud Monitoring Software

46th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (87th), Server Monitoring (30th), IT Infrastructure Monitoring (59th)

OpenText AI Operations Mana...

Ranking in Cloud Monitoring Software

29th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Event Monitoring (8th), IT Operations Analytics (12th)

Mindshare comparison

As of July 2025, in the Cloud Monitoring Software category, the mindshare of Infraon IMS is 0.3%, up from 0.2% compared to the previous year. The mindshare of OpenText AI Operations Management is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software

Featured Reviews

Maharajan S

VSO at a computer software company with 501-1,000 employees

Provides data accuracy for availability and policy harmonization

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Powerful data integration, comprehensive automation, and hybrid compatibility

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"The backup, restore, and comparison features are all good."

"The feature that I like the most and the best part is the customization."

"The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature."

"The most valuable aspect of Operations Bridge for us is its integration capabilities."

"The most valuable feature is that everything can be consolidated into one dashboard."

"You can create an application topology that shows relationships between different components."

"The event correlation is the most valuable aspect of the solution."

"The Performance Manager provides great insight into our systems' performance."

"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."

"Flexible dashboard with the availability of widgets."

More OpenText AI Operations Management pros

Cons

"Email support is a bit slow. Once you drop an email, it takes time."

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"The initial setup of this tool is complex for people who lack experience with it."

"The creation process is not as easy as expected, requiring multiple steps and can be quite complex."

"The latest versions of the service reporting dashboards need improvement, such as service modeling."

"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."

"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."

"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."

"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."

"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."

More OpenText AI Operations Management cons

Pricing and Cost Advice

"I think that the pricing for this solution is reasonable and varies by number of devices."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"The pricing is reasonable, given the features that they provide."

"Licensing is calculated on a per-user basis."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

"Setup costs can be high depending on the partner, but it is worth it."

"It is competitive."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"The licensing cost for this solution is approximately $1,000 USD."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"The cost is very high."

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Construction Company

13%

Real Estate/Law Firm

12%

Computer Software Company

12%

Financial Services Firm

17%

Manufacturing Company

10%

Computer Software Company

10%

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

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What needs improvement with Micro Focus Operations Bridge?

The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...

See all answers

What is your primary use case for Micro Focus Operations Bridge?

We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...

See all answers

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Compared 11% of the time

BMC TrueSight Operations Management vs OpenText AI Operations Management

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Product Reports

Buyer's Guide

Infraon IMS

July 2025

Download Infraon IMS product report

Buyer's Guide

OpenText AI Operations Management

June 2025

OpenText AI Operations Management report

Download OpenText AI Operations Management product report

Also Known As

Everest IMS

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Overview

Infraon IMS is used for monitoring network status, managing critical IT infrastructure, and ensuring connectivity. It helps organizations automate processes, gain network insights, and manage firewalls in private and cloud environments.

Infraon IMS is designed to assist in monitoring leased lines, switches, data center services, and devices across different environments. It provides alerts, manages assets, supports ITSM rules, and handles ticketing and incident management. With its comprehensive reporting on uptime, downtime, and memory utilization, Infraon IMS delivers detailed insights facilitating efficient infrastructure management. The platform integrates seamlessly with various systems and simplifies operations through real-time network monitoring, customizable reports, and a role-based access control system.

What are Infraon IMS's key features?

Stable Performance: Ensures reliability and efficiency in monitoring and management tasks.
Ease of Customization: Allows adjustments to meet specific requirements.
Real-Time Dashboards: Enhances usability for non-technical users through intuitive interfaces.
Role-Based Access: Facilitates secure, controlled management.
Integration Capabilities: Streamlines operations with various platforms.
Alerting Mechanisms: Improves incident response with timely notifications.
Workflow Automation: Simplifies and accelerates routine processes.
Graphical User Interface: Increases user-friendliness and insight accessibility.

What benefits or ROI can users expect?

Automated Processes: Reduces manual effort, increasing efficiency.
Network Insights: Provides detailed data for proactive management.
Comprehensive Reporting: Delivers valuable information for decision-making.
Enhanced Security: Manages firewalls and links to ensure robust security.

Infraon IMS is implemented across diverse industries to manage and monitor IT infrastructures, from small to large-scale environments. It is especially beneficial in sectors needing reliable connectivity and efficient incident management, such as telecommunications, finance, and cloud service providers. The platform aids these industries in maintaining operational continuity and optimizing resource allocation.

EverestIMS

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?

Event Correlation: Integrates and correlates event data for improved incident response.
Centralized Alerts: Raises alerts efficiently to streamline IT operations.
Comprehensive Dashboard: Consolidates information for better visibility.
Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
Automation: Enhances operations with server automation and performance management.

What benefits do users find with OpenText AI Operations Management?

Operational Efficiency: Streamlines IT processes for quicker issue resolution.
Transparency: Offers robust reporting and data centralization for clarity.
Resource Management: Improves management of IT resources and service perspectives.
Scalability: Accommodates growth with flexible architecture.
Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

Infraon IMS vs. OpenText AI Operations Management

June 2025

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