Infraon IMS vs OpenText AI Operations Management comparison

EverestIMS and OpenText are both solutions in the Cloud Monitoring Software category. EverestIMS is ranked #50, while OpenText is ranked #30 with an average rating of 8.3. EverestIMS holds a 0.6% mindshare in CMS, compared to OpenText’s 0.6% mindshare. Additionally, 100% of EverestIMS users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

Infraon IMS

Read 8 Infraon IMS reviews

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394 Comparison Views

100% willing to recommend

OpenText AI Operations Mana...

Read 48 OpenText AI Operations Management reviews

1,465 Views
513 Comparison Views

92% willing to recommend

Infraon IMS

OpenText AI Operations Mana...

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Executive SummaryUpdated on Sep 21, 2025

OpenText AI Operations Management and Infraon IMS are both competitive in the IT operations management market. OpenText seems to have the upper hand due to its extensive feature set and integration abilities, whereas Infraon IMS is notable for its cost-effectiveness and customizable options.

Features: OpenText AI Operations Management offers a comprehensive IT landscape view with event consolidation, cross-domain event correlation, and robust integration capabilities, including a centralized dashboard and automation focus. Infraon IMS provides real-time network monitoring, role-based dashboards, and user-friendly customization, facilitating detail views and rapid issue drill-down.

Room for Improvement: OpenText could benefit from addressing scalability, reducing Java and Flash dependencies, and simplifying use. Concerns around licensing complexity and maintenance costs exist. Infraon IMS requires enhancements in reporting, GUI usability, and advanced AI functionality integration. Improvements in device management configuration could further optimize operations.

Ease of Deployment and Customer Service: Both solutions support on-premises and hybrid cloud deployments. OpenText has mixed customer service reviews with notable inconsistencies in technical support. Infraon IMS is generally praised for strong support, though satisfaction varies based on the specific support representative.

Pricing and ROI: OpenText AI Operations Management is considered expensive, driven by complex licensing leading to high costs for smaller businesses, though offering substantial ROI through automation and integration. Infraon IMS is seen as budget-friendly, with flexible pricing allowing payments for desired features only, appealing to budget-conscious organizations seeking value.

To learn more, read our detailed Infraon IMS vs. OpenText AI Operations Management Report (Updated: September 2025).

Buyer's Guide

Infraon IMS vs. OpenText AI Operations Management

September 2025

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Helped 873,085 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infraon IMS

Ranking in Cloud Monitoring Software

50th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (88th), Server Monitoring (35th), IT Infrastructure Monitoring (57th)

OpenText AI Operations Mana...

Ranking in Cloud Monitoring Software

30th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Event Monitoring (8th), IT Operations Analytics (12th)

Mindshare comparison

As of November 2025, in the Cloud Monitoring Software category, the mindshare of Infraon IMS is 0.6%, up from 0.2% compared to the previous year. The mindshare of OpenText AI Operations Management is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Market Share Distribution
Product	Market Share (%)
OpenText AI Operations Management	0.6%
Infraon IMS	0.6%
Other	98.8%

Cloud Monitoring Software

Featured Reviews

Maharajan S

VSO at a computer software company with 501-1,000 employees

Provides data accuracy for availability and policy harmonization

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Powerful data integration, comprehensive automation, and hybrid compatibility

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"The feature that I like the most and the best part is the customization."

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"The backup, restore, and comparison features are all good."

"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

"The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature."

"The data lake is a very powerful feature within OpenText Operations Bridge."

"Purely, its flexibility is the most valuable aspect. It is hugely configurable."

"The most valuable feature is its ability to integrate with everything."

"The preloaded rules and ways to monitor your systems are a must."

"It's a very good product overall."

"Flexible dashboard with the availability of widgets."

"The most valuable feature is that everything can be consolidated into one dashboard."

More OpenText AI Operations Management pros

Cons

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"Email support is a bit slow. Once you drop an email, it takes time."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing."

"The creation process is not as easy as expected, requiring multiple steps and can be quite complex."

"The solution is overall "heavy", requiring multiple servers, even without HA."

"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."

"pology-based event correlation does not work well with NNM events."

"We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."

"The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area."

"The initial setup is a little bit complex."

More OpenText AI Operations Management cons

Pricing and Cost Advice

"The pricing is reasonable, given the features that they provide."

"I think that the pricing for this solution is reasonable and varies by number of devices."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"Licensing is calculated on a per-user basis."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"It is competitive."

"The cost is very high."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"The licensing cost for this solution is approximately $1,000 USD."

"Setup costs can be high depending on the partner, but it is worth it."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Construction Company

11%

Financial Services Firm

Real Estate/Law Firm

Manufacturing Company

13%

Financial Services Firm

12%

Computer Software Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	7
Large Enterprise	35

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

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What needs improvement with Micro Focus Operations Bridge?

The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...

See all answers

What is your primary use case for Micro Focus Operations Bridge?

We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...

See all answers

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Product Reports

Buyer's Guide

Infraon IMS

October 2025

Download Infraon IMS product report

Buyer's Guide

OpenText AI Operations Management

October 2025

OpenText AI Operations Management report

Download OpenText AI Operations Management product report

Also Known As

Everest IMS

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Overview

Infraon IMS offers network monitoring with real-time dashboards, customizable GUIs, and integrated tools, supporting device management and workflow automation efficiently.

Infraon IMS delivers stable performance with features tailored for easy customization and detailed network management. Users benefit from real-time monitoring through role-based dashboards and integrated ticketing tools. However, improvements in reporting, GUI usability, and AI integration are needed. Challenges include monitoring non-IPBS devices and improving connectivity visibility. Users require seamless Infraon Desk integration, ease of device addition, and enhanced topology views.

What are the key features of Infraon IMS?

Stable Performance: Provides consistent network oversight.
Customizable Dashboards: Role-based, interactive GUIs for tailored views.
Real-Time Monitoring: Comprehensive network visibility and alerts.
Workflow Automation: Streamlines operational processes.
Configuration Backup: Ensures data integrity and easy recovery.
Granular Reporting: Delivers detailed insights and analysis.
Intuitive Interface: Enhances user interaction and experience.
Quick Device Discovery: Facilitates effective network management.
Email Alerts: Keeps users informed on device status.
CSV Upload: Manages high-volume device data efficiently.

What benefits do users find in Infraon IMS?

Centralized Access: Simplifies firewall and device management.
Enhanced IT Management: Improved monitoring of uptime, downtime, and utilization.
Flexible Deployment: Support for global locations with cloud and on-premises options.
Link Monitoring Automation: Boosts operational efficiency.

In industries like IT infrastructure and data center management, Infraon IMS is utilized for network monitoring and managing key components such as leased lines and firewalls. Its capabilities aid diverse geographical locations in overseeing data centers, offering centralized monitoring and access to critical infrastructure.

EverestIMS

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?

Event Correlation: Integrates and correlates event data for improved incident response.
Centralized Alerts: Raises alerts efficiently to streamline IT operations.
Comprehensive Dashboard: Consolidates information for better visibility.
Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
Automation: Enhances operations with server automation and performance management.

What benefits do users find with OpenText AI Operations Management?

Operational Efficiency: Streamlines IT processes for quicker issue resolution.
Transparency: Offers robust reporting and data centralization for clarity.
Resource Management: Improves management of IT resources and service perspectives.
Scalability: Accommodates growth with flexible architecture.
Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

Infraon IMS vs. OpenText AI Operations Management

September 2025

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