Infraon IMS vs OpenText Operations Bridge comparison

EverestIMS and OpenText are both solutions in the Cloud Monitoring Software category. EverestIMS is ranked #44, while OpenText is ranked #30 with an average rating of 8.3. EverestIMS holds a 0.2% mindshare in CMS, compared to OpenText’s 0.3% mindshare. Additionally, 100% of EverestIMS users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

Infraon IMS

Read 8 Infraon IMS reviews

234 Views
118 Comparison Views

100% willing to recommend

OpenText Operations Bridge

Read 48 OpenText Operations Bridge reviews

285 Views
139 Comparison Views

92% willing to recommend

Infraon IMS

OpenText Operations Bridge

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

OpenText Operations Bridge and Infraon IMS compete in the IT management and monitoring software category. Infraon IMS seems to have the upper hand due to its ease of deployment, adaptability to individual business needs, and more favorable pricing model.

Features: OpenText Operations Bridge stands out with its event correlation, infrastructure monitoring, and integration capabilities, offering a consolidated dashboard that enhances transparency and scalability. It centralizes alerts and adapts to various infrastructures. Infraon IMS excels in providing detailed configurations and role-based dashboards, which are particularly useful for specific admin levels. It emphasizes granular reporting and real-time monitoring, making customization for individual business needs a highlight.

Room for Improvement: OpenText Operations Bridge faces challenges with its complex licensing model, demanding setup process, and steep learning curve. Users suggest more seamless integration and enhanced AI features. Infraon IMS needs improvements in AI capabilities, better graphical interfaces, and enhanced integration between Infraon IMS and Desk. Its reporting capabilities and compliance, particularly regarding GDPR, require refinement.

Ease of Deployment and Customer Service: OpenText Operations Bridge offers hybrid cloud deployment but is often described as difficult to set up, with varying technical support experiences. Infraon IMS also provides hybrid cloud options and is generally easier to deploy on-premises. Its customer support is noted for being more personalized, despite some offshore challenges.

Pricing and ROI: OpenText Operations Bridge is perceived as expensive with a complex licensing model but offers competitive pricing when multiple functionalities are maximized, improving ROI. Infraon IMS is praised for its reasonable and flexible pricing model, accommodating smaller deployments with customizable cost strategies that align with budget constraints, leading to attractive ROI benefits.

To learn more, read our detailed Infraon IMS vs. OpenText Operations Bridge Report (Updated: March 2025).

Buyer's Guide

Infraon IMS vs. OpenText Operations Bridge

March 2025

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Helped 847,646 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infraon IMS

Ranking in Cloud Monitoring Software

44th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (87th), Server Monitoring (28th), IT Infrastructure Monitoring (60th)

OpenText Operations Bridge

Ranking in Cloud Monitoring Software

30th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Event Monitoring (8th), IT Operations Analytics (10th)

Mindshare comparison

As of April 2025, in the Cloud Monitoring Software category, the mindshare of Infraon IMS is 0.2%, down from 0.2% compared to the previous year. The mindshare of OpenText Operations Bridge is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software

Featured Reviews

Maharajan S

VSO at a computer software company with 501-1,000 employees

Provides data accuracy for availability and policy harmonization

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Powerful data integration, comprehensive automation, and hybrid compatibility

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"The feature that I like the most and the best part is the customization."

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"The backup, restore, and comparison features are all good."

"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."

"This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes."

"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."

"The preloaded rules and ways to monitor your systems are a must."

"OpsBridge has good event correlation facilities and root-cause identification algorithms."

"The integration with the ticketing tool makes sure that there is a record for every issue."

"I've found the solution to be very scalable."

"The Performance Manager provides great insight into our systems' performance."

More OpenText Operations Bridge pros

Cons

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"Email support is a bit slow. Once you drop an email, it takes time."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."

"The pricing could be improved."

"The price is quite expensive, and because of this, we may try another solution."

"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."

"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."

"The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing."

"Implementation could be improved."

"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."

More OpenText Operations Bridge cons

Pricing and Cost Advice

"Licensing is calculated on a per-user basis."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"I think that the pricing for this solution is reasonable and varies by number of devices."

"The pricing is reasonable, given the features that they provide."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

"The licensing cost for this solution is approximately $1,000 USD."

"It is competitive."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"The cost is very high."

"Setup costs can be high depending on the partner, but it is worth it."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

15%

Construction Company

11%

Real Estate/Law Firm

11%

Financial Services Firm

22%

Computer Software Company

14%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What do you like most about Micro Focus Operations Bridge?

It is stable.

See all answers

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

See all answers

What needs improvement with Micro Focus Operations Bridge?

The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...

See all answers

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BMC Helix Monitor vs OpenText Operations Bridge

Compared 26% of the time

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Product Reports

Buyer's Guide

Infraon IMS

April 2025

Download Infraon IMS product report

Buyer's Guide

OpenText Operations Bridge

March 2025

Download OpenText Operations Bridge product report

Also Known As

Everest IMS

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Overview

Infraon IMS is used for monitoring network status, managing critical IT infrastructure, and ensuring connectivity. It helps organizations automate processes, gain network insights, and manage firewalls in private and cloud environments.

Infraon IMS is designed to assist in monitoring leased lines, switches, data center services, and devices across different environments. It provides alerts, manages assets, supports ITSM rules, and handles ticketing and incident management. With its comprehensive reporting on uptime, downtime, and memory utilization, Infraon IMS delivers detailed insights facilitating efficient infrastructure management. The platform integrates seamlessly with various systems and simplifies operations through real-time network monitoring, customizable reports, and a role-based access control system.

What are Infraon IMS's key features?

Stable Performance: Ensures reliability and efficiency in monitoring and management tasks.
Ease of Customization: Allows adjustments to meet specific requirements.
Real-Time Dashboards: Enhances usability for non-technical users through intuitive interfaces.
Role-Based Access: Facilitates secure, controlled management.
Integration Capabilities: Streamlines operations with various platforms.
Alerting Mechanisms: Improves incident response with timely notifications.
Workflow Automation: Simplifies and accelerates routine processes.
Graphical User Interface: Increases user-friendliness and insight accessibility.

What benefits or ROI can users expect?

Automated Processes: Reduces manual effort, increasing efficiency.
Network Insights: Provides detailed data for proactive management.
Comprehensive Reporting: Delivers valuable information for decision-making.
Enhanced Security: Manages firewalls and links to ensure robust security.

Infraon IMS is implemented across diverse industries to manage and monitor IT infrastructures, from small to large-scale environments. It is especially beneficial in sectors needing reliable connectivity and efficient incident management, such as telecommunications, finance, and cloud service providers. The platform aids these industries in maintaining operational continuity and optimizing resource allocation.

EverestIMS

OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.

OpenText

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

Infraon IMS vs. OpenText Operations Bridge

March 2025

Free Report: Infraon IMS vs. OpenText Operations Bridge

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