Infraon IMS vs OpenText AI Operations Management comparison

EverestIMS and OpenText are both solutions in the Cloud Monitoring Software category. EverestIMS is ranked #48, while OpenText is ranked #29 with an average rating of 8.3. EverestIMS holds a 0.4% mindshare in CMS, compared to OpenText’s 0.5% mindshare. Additionally, 100% of EverestIMS users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

Infraon IMS

Read 8 Infraon IMS reviews

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348 Comparison Views

100% willing to recommend

OpenText AI Operations Mana...

Read 48 OpenText AI Operations Management reviews

1,284 Views
398 Comparison Views

92% willing to recommend

Infraon IMS

OpenText AI Operations Mana...

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Executive SummaryUpdated on Jun 19, 2025

OpenText AI Operations Management and Infraon IMS compete in the operations management space, with each product catering to different user needs. Infraon IMS holds the upper hand in features, with users finding its offerings more flexible and economical.

Features: OpenText AI Operations Management provides robust event correlation, comprehensive dashboards, and a consolidated view of services, which enhances cost optimization and scalability. Infraon IMS is known for its real-time monitoring, customized dashboards, and ease of use, particularly in role-based access and granular reporting.

Room for Improvement: OpenText AI Operations Management would benefit from simplifying its steep learning curve and complex licensing. Its event correlation and scalability require enhancement, and users suggest eliminating outdated technologies like Flash and Java. Infraon IMS needs better reporting capabilities, improved integration with existing help desk systems, and a more intuitive GUI, along with advancements in AI functionality for predictive analytics.

Ease of Deployment and Customer Service: OpenText AI Operations Management offers deployment options from on-premises to hybrid cloud, with cloud deployment seen as cost-effective. Users note varying support levels, indicating a need for improvement in response times and expertise. Infraon IMS offers a straightforward installation process primarily for on-premises, with limited cloud capability. Customers find its support consistent, though further development in technical depth is suggested.

Pricing and ROI: OpenText AI Operations Management may have high initial setup costs, but it is cost-effective through automation and integration, bringing ROI by reducing manpower. However, its pricing is higher compared to competitors, with complex licensing. Infraon IMS provides competitive pricing options, often customized based on feature selection, making it an attractive option for specific needs. Pricing flexibility and device-based licensing enhance affordability, though the licensing model might need refinement for larger implementations.

To learn more, read our detailed Infraon IMS vs. OpenText AI Operations Management Report (Updated: July 2025).

Buyer's Guide

Infraon IMS vs. OpenText AI Operations Management

July 2025

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Helped 867,676 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infraon IMS

Ranking in Cloud Monitoring Software

48th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (85th), Server Monitoring (32nd), IT Infrastructure Monitoring (56th)

OpenText AI Operations Mana...

Ranking in Cloud Monitoring Software

29th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Event Monitoring (8th), IT Operations Analytics (12th)

Mindshare comparison

As of September 2025, in the Cloud Monitoring Software category, the mindshare of Infraon IMS is 0.4%, up from 0.2% compared to the previous year. The mindshare of OpenText AI Operations Management is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Market Share Distribution
Product	Market Share (%)
OpenText AI Operations Management	0.5%
Infraon IMS	0.4%
Other	99.1%

Cloud Monitoring Software

Featured Reviews

Maharajan S

VSO at a computer software company with 501-1,000 employees

Provides data accuracy for availability and policy harmonization

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Powerful data integration, comprehensive automation, and hybrid compatibility

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"The backup, restore, and comparison features are all good."

"The feature that I like the most and the best part is the customization."

"It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's."

"The data lake is a very powerful feature within OpenText Operations Bridge."

"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."

"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."

"I've found the solution to be very scalable."

"The initial setup is pretty straightforward. It's not complex at all."

"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."

"We haven't faced any stability issues. There hasn't been any crashes or glitches."

More OpenText AI Operations Management pros

Cons

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"Email support is a bit slow. Once you drop an email, it takes time."

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."

"The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing."

"The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area."

"The service takes a very long time to start and it requires a lot of resources."

"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."

"The price is quite expensive, and because of this, we may try another solution."

"The pricing could be improved."

"The solution is overall "heavy", requiring multiple servers, even without HA."

More OpenText AI Operations Management cons

Pricing and Cost Advice

"Licensing is calculated on a per-user basis."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"I think that the pricing for this solution is reasonable and varies by number of devices."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"The pricing is reasonable, given the features that they provide."

"It is competitive."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"The licensing cost for this solution is approximately $1,000 USD."

"The cost is very high."

"Setup costs can be high depending on the partner, but it is worth it."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

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Top Industries

By visitors reading reviews

Manufacturing Company

18%

Construction Company

11%

Financial Services Firm

10%

Real Estate/Law Firm

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	7
Large Enterprise	35

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

See all answers

What needs improvement with Micro Focus Operations Bridge?

The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...

See all answers

What is your primary use case for Micro Focus Operations Bridge?

We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...

See all answers

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Compared 11% of the time

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Product Reports

Buyer's Guide

Infraon IMS

September 2025

Download Infraon IMS product report

Buyer's Guide

OpenText AI Operations Management

August 2025

OpenText AI Operations Management report

Download OpenText AI Operations Management product report

Also Known As

Everest IMS

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Overview

Infraon IMS offers network monitoring with real-time dashboards, customizable GUIs, and integrated tools, supporting device management and workflow automation efficiently.

Infraon IMS delivers stable performance with features tailored for easy customization and detailed network management. Users benefit from real-time monitoring through role-based dashboards and integrated ticketing tools. However, improvements in reporting, GUI usability, and AI integration are needed. Challenges include monitoring non-IPBS devices and improving connectivity visibility. Users require seamless Infraon Desk integration, ease of device addition, and enhanced topology views.

What are the key features of Infraon IMS?

Stable Performance: Provides consistent network oversight.
Customizable Dashboards: Role-based, interactive GUIs for tailored views.
Real-Time Monitoring: Comprehensive network visibility and alerts.
Workflow Automation: Streamlines operational processes.
Configuration Backup: Ensures data integrity and easy recovery.
Granular Reporting: Delivers detailed insights and analysis.
Intuitive Interface: Enhances user interaction and experience.
Quick Device Discovery: Facilitates effective network management.
Email Alerts: Keeps users informed on device status.
CSV Upload: Manages high-volume device data efficiently.

What benefits do users find in Infraon IMS?

Centralized Access: Simplifies firewall and device management.
Enhanced IT Management: Improved monitoring of uptime, downtime, and utilization.
Flexible Deployment: Support for global locations with cloud and on-premises options.
Link Monitoring Automation: Boosts operational efficiency.

In industries like IT infrastructure and data center management, Infraon IMS is utilized for network monitoring and managing key components such as leased lines and firewalls. Its capabilities aid diverse geographical locations in overseeing data centers, offering centralized monitoring and access to critical infrastructure.

EverestIMS

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?

Event Correlation: Integrates and correlates event data for improved incident response.
Centralized Alerts: Raises alerts efficiently to streamline IT operations.
Comprehensive Dashboard: Consolidates information for better visibility.
Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
Automation: Enhances operations with server automation and performance management.

What benefits do users find with OpenText AI Operations Management?

Operational Efficiency: Streamlines IT processes for quicker issue resolution.
Transparency: Offers robust reporting and data centralization for clarity.
Resource Management: Improves management of IT resources and service perspectives.
Scalability: Accommodates growth with flexible architecture.
Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

Infraon IMS vs. OpenText AI Operations Management

July 2025

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