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Instabase vs OpenText Intelligent Capture comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
8.5
OpenText Intelligent Capture scales well for up to 1500 users, requires Windows expertise, and lacks Linux support.
 

Valuable Features

No sentiment score available
Sentiment score
8.2
OpenText Intelligent Capture offers accurate document processing with powerful OCR, automation, integration, and adaptable management features.
 

Room For Improvement

No sentiment score available
Sentiment score
6.3
OpenText Intelligent Capture needs improved OCR, duplicate detection, cost-effective licensing, user-friendliness, and mobile capture features.
 

Stability Issues

No sentiment score available
Sentiment score
7.5
OpenText Intelligent Capture is highly stable and reliable, especially in real estate and banking, with minimal issues reported.
 

Customer Service

No sentiment score available
Sentiment score
4.7
OpenText Intelligent Capture's support gets praise for responsiveness, but issues arise for users lacking professional services packages.
 

Categories and Ranking

Instabase
Ranking in Intelligent Document Processing (IDP)
11th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Process Automation (44th)
OpenText Intelligent Capture
Ranking in Intelligent Document Processing (IDP)
4th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Intelligent Document Processing (IDP) category, the mindshare of Instabase is 6.4%, up from 3.9% compared to the previous year. The mindshare of OpenText Intelligent Capture is 8.3%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Intelligent Document Processing (IDP)
 

Featured Reviews

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Shital Funde - PeerSpot reviewer
A powerful solution for custom scripting but .NET knowledge is required
Knowledge of .NET is required to effectively use the solution or it can be complicated. I was able to train customers to use the solution if they had some .NET experience. The solution should offer a lightweight version that includes the OCR or document scanning and does not include the entire enterprise package with custom scripting.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
51%
Computer Software Company
9%
Insurance Company
6%
Healthcare Company
4%
Financial Services Firm
16%
Manufacturing Company
14%
Computer Software Company
13%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about OpenText Intelligent Capture?
The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.
What needs improvement with OpenText Intelligent Capture?
The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to lice...
What is your primary use case for OpenText Intelligent Capture?
It is designed for the automated capture and recognition of documents. Whether obtained through scanning, emails, faxes, or other sources, documents can be captured and data automatically extracted...
 

Also Known As

No data available
OpenText Captivas
 

Overview

Find out what your peers are saying about ABBYY, UiPath, Automation Anywhere and others in Intelligent Document Processing (IDP). Updated: November 2024.
816,406 professionals have used our research since 2012.