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OpenText Intelligent Capture vs UiPath Document Understanding comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Intelligent Capture
Ranking in Intelligent Document Processing (IDP)
5th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
UiPath Document Understanding
Ranking in Intelligent Document Processing (IDP)
2nd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
51
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Intelligent Document Processing (IDP) category, the mindshare of OpenText Intelligent Capture is 7.3%, down from 8.6% compared to the previous year. The mindshare of UiPath Document Understanding is 14.2%, up from 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Intelligent Document Processing (IDP)
 

Featured Reviews

Shital Funde - PeerSpot reviewer
A powerful solution for custom scripting but .NET knowledge is required
Knowledge of .NET is required to effectively use the solution or it can be complicated. I was able to train customers to use the solution if they had some .NET experience. The solution should offer a lightweight version that includes the OCR or document scanning and does not include the entire enterprise package with custom scripting.
ManinderSodhi - PeerSpot reviewer
The solution can process a large volume of invoices with a high success rate and little human validation
We are working with 40,000 different vendor templates. Document Understanding can understand and process various formats without much manual effort to configure the templates. That wasn't the case when we were using Microsoft. UiPath can read handwritten signatures with a success rate of around 70 percent. We've even processed pay slips in German. The language translations are around 90 percent accurate. The AI/ML component offers great flexibility in creating custom models. Its built-in models are also highly mature. The integration is seamless. We have RPA talking between our ERP systems and sharing information on the UiPath cloud.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."
"The solution is very powerful because it allows for custom scripting."
"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."
"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."
"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."
"The automated version of the vendor invoice management is great."
"We are working with 40,000 different vendor templates. Document Understanding can understand and process various formats without much manual effort to configure the templates. That wasn't the case when we were using Microsoft."
"The quality of the input documents is crucial because sometimes healthcare providers prefer automated processing rather than human review."
"The solution removes manual processes and reduces human dependency. It takes a lot of effort to go through each physical mail or email, extract the data and transfer it to Excel. However, the solution automates the process and works 24/7. The tool gives a complete package to process and understand documents. The valuable features include taxonomy modification, classification, workstation, etc. There are out-of-the-box features like ML models which you can custom build. We have saved time with UiPath Document Understanding. We have seen a 50 percent improvement in scanning processes. Compared to humans, the tool runs 24/7. The human error rate has also been reduced. Our human error rate is five percent now compared to the previous 15 percent. UiPath Document Understanding has also freed up our staff who now spend more time on critical tasks."
"The most valuable feature is key-value pair and table extraction."
"With Document Understanding, tasks that would normally take eight hours manually can be completed in three to five hours. It still requires some human intervention, but 90 percent of the processing can be automated."
"I found UiPath Document Understanding helpful in automating different types of processes. One process can be split into multiple processes or sub-processes. You can also use it for ID management or extracting data from IDs, such as passports or government-issued IDs, which I like."
"It's helped us free up time for other staff projects."
"UiPath Document Understanding produces a high accuracy rate of 98 percent."
 

Cons

"Knowledge of .NET is required to effectively use the solution or it can be complicated."
"The setup is medium complexity."
"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."
"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."
"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents"
"If something is handwritten and attached to an email, it doesn't capture the information correctly."
"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."
"An area for improvement in UiPath Document Understanding is data extraction from scanned documents. It could be better because I've observed a ten percent failure or flaw whenever the vendor scans and converts documents into PDFs."
"It would be much easier if UiPath increased the count of pages. Currently, they are allowing one million pages for $10,000 per month. I would prefer to increase the page count or reduce the dollar count in terms of processing the documents. I would prefer $6,000 per month for processing 2 to 3 million pages per month. It will then be much easier for companies with a low budget to use this product."
"UiPath Document Understanding requires more database connectors."
"If there were more integrations with Veracode or the AWS server, so we don't have to completely transfer our data and keep data on our servers, that might increase security."
"There is also room for improvement in long-running table extraction. If a table continues for more than 10 pages, in some cases, we have observed that it only extracts six or seven pages and skips the last pages."
"UiPath Document Understanding's ability to handle diverse document formats, including scans and signatures, needs improvement."
"There is room for improvement in UiPath Document Understanding's pricing. It is expensive for small clients. Currently, there is a big gap between the basic package and the 200,000 packages. There is no package in the middle for small agencies."
"The machine learning model needs improvement, as we receive more and more unstructured documents from clients that require a lot of manual validation."
 

Pricing and Cost Advice

"OpenText is an expensive solution."
"Some customers say the solution can get costly because it requires licenses or enterprise packages."
"It's expensive, but you can reduce the price per license by getting more licenses. Overall, the pricing is okay."
"The last time we implemented UiPath Document Understanding the price was high."
"One of the biggest challenges we face with UiPath is the pricing structure."
"On a scale of one to ten with ten being the most expensive, I rate UiPath Document Understanding an eight on cost."
"UiPath Document Understanding compared to the competitors is high."
"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the solution a nine."
"The solution’s cost increases for machine learning or artificial intelligence because we have to go for UiPath Orchestrator."
"Document Understanding's price is quite high."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
15%
Manufacturing Company
14%
Government
10%
Financial Services Firm
16%
Computer Software Company
14%
Real Estate/Law Firm
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about OpenText Intelligent Capture?
The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.
What needs improvement with OpenText Intelligent Capture?
The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to lice...
What is your primary use case for OpenText Intelligent Capture?
It is designed for the automated capture and recognition of documents. Whether obtained through scanning, emails, faxes, or other sources, documents can be captured and data automatically extracted...
What do you like most about UiPath Document Understanding?
The solution allows us to continue with vendors whose information comes in correctly and to stop the automation for vendors with many items that are not clearly defined.
What is your experience regarding pricing and costs for UiPath Document Understanding?
I am not aware of the pricing details. My manager handles that, and as far as I know, Instabase is more expensive.
What needs improvement with UiPath Document Understanding?
Right now, we are trying to use Instabase, which is another tool for document understanding. It may be one one step ahead. It is faster than UiPath.
 

Also Known As

OpenText Captivas
No data available
 

Overview

Find out what your peers are saying about OpenText Intelligent Capture vs. UiPath Document Understanding and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.