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Isis Papyrus Customer Communications vs OpenText Exstream vs Quadient Inspire comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of April 2025, in the Customer Communications Management (CCM) category, the mindshare of Isis Papyrus Customer Communications is 3.4%, up from 2.0% compared to the previous year. The mindshare of OpenText Exstream is 24.7%, up from 21.2% compared to the previous year. The mindshare of Quadient Inspire is 27.6%, up from 26.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Communications Management (CCM)
 

Featured Reviews

it_user525924 - PeerSpot reviewer
I value the document formatting and generation.
I value the document formatting and generation. It has evolved over time and has seen better days, but the capabilities are still very good. However, not for the high price. The product is good, but it is butchered to be a workflow engine, which it is not really designed for.
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SP
Flexible, easy to use, and has fast output generation
Based on current market trends, Quadient has ticked all the boxes. For the next release, I would like to see more features in the Evolve Cloud offering. The Evolve Platform will be a game changer for Quadient as it will attract more enterprise customers who want to move their CCM platform to the cloud. The other CCM platform has its offering in the cloud, but it has some limited use cases.
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Insurance Company
15%
Educational Organization
12%
Manufacturing Company
10%
Financial Services Firm
25%
Insurance Company
16%
Computer Software Company
13%
Manufacturing Company
4%
Financial Services Firm
24%
Insurance Company
14%
Computer Software Company
11%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

Papyrus Platform, Isis Papyrus CCM
HP Exstream, Exstream, OpenText Communications Center Enterprise (CCE)
GMC Software Inspire
 

Overview

 

Sample Customers

Union Investment, Cyta, NFU Mutual, BNP Paribas (Suisse) SA, Raiffeisen Group Austria, RheinLand Insurance Group, Chinatrust Commercial Bank, Gebªhren Info Service GmbH (GIS), National Savings and Investments (NS&I), Paneon
Merrill Lynch, Northshore Credit, Humana, Aviva Insurance, Penn National, Unum, RDS Group, Denver Water, E.On, Powergrid International Whitepaper
Aetna, Allstate, Bradesco, Stralfors, Ping An Bank, KPMG, Aegon, Allison Payment Systems, TenStep, Pacific Life, Metlife, Transamerica, Societe Generale, Canacord Genuity, Pondres, Heeter, DTS Communicate, Melbourne Mail Management, Eximia, Brightsource, Salem One, Epsilon Data Management