Jacada Intelligent Agent Engagement vs NICE Robotic Automation comparison

Jacada and NICE are both solutions in the Robotic Process Automation (RPA) category. Jacada is ranked #48, while NICE is ranked #32. Jacada holds a 0.2% mindshare in RPA, compared to NICE’s 0.6% mindshare. Additionally, 100% of Jacada users are willing to recommend the solution, compared to 62% of NICE users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and NICE Robotic Automation based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2025).

Buyer's Guide

Robotic Process Automation (RPA)

March 2025

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Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of April 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.5%, up from 1.0% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.2%, up from 0.1% compared to the previous year. The mindshare of NICE Robotic Automation is 0.6%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Biswajit Mohanty

Senior Manager - RPA & Transition at FIS

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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Sigal Svilim

Chief Information Officer at Supergas

Provides great automation features that save us time and money

We use this solution for our customer representatives and also for robotic automation. We primarily use this NICE product for making automation processes. I'm the Chief Information Officer and we are customers of NICE. Robotic Automation has saved us time and money by moving our processes away…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities."

"It's very easy to use. That's a big selling point for it. It has got a drag-and-drop interface, so you can quickly deploy bots."

"Web scraping is quite good since it offers a lot of possibilities."

"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."

"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."

"I actually quite liked the no-coding functionality."

"Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."

"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."

More Automate pros

"The initial setup was fairly straightforward."

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"The deployment of NICE Robotic Automation is easy."

"Provides good automation features."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

Cons

"There is a lack of good development for artificial intelligence, such as machine learning."

"The OCR for Hebrew text needs to be improved."

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."

"There is room for improvement regarding cloud functionality; there are a few missing features, and the logging could be better, especially air logging. We can go into logging events and create our own task, but it would be nice if this were more detailed."

"It's possible that they could use a stronger community for seeking guidance and help."

"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."

"I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice."

"The documentation is not that great."

More Automate cons

"They need to create a workflow system."

"The solution is not as intuitive as it could be and integrating took a lot of time."

"There are a few areas for improvement in the installation phase"

"There is a need for NICE robotics to be more user-friendly."

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

Pricing and Cost Advice

"It comes with a package that costs approximately $20,000 USD per year."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

More Automate pricing and cost advice

Information not available

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

No data available

Computer Software Company

23%

Financial Services Firm

21%

Energy/Utilities Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

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What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

See all answers

What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

See all answers

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Comparisons

Microsoft Power Automate vs Automate

Compared 43% of the time

UiPath vs Automate

Compared 38% of the time

Automation Anywhere vs Automate

Compared 9% of the time

Blue Prism vs Automate

Compared 6% of the time

VisualCron vs Automate

Compared 5% of the time

More Automate Competitors

Nintex RPA vs Jacada Intelligent Agent Engagement

Compared 100% of the time

More Jacada Intelligent Agent Engagement Competitors

UiPath vs NICE Robotic Automation

Compared 71% of the time

Blue Prism vs NICE Robotic Automation

Compared 29% of the time

More NICE Robotic Automation Competitors

Product Reports

Buyer's Guide

Automate

March 2025

Download Automate product report

Buyer's Guide

Robotic Process Automation (RPA)

March 2025

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

NICE Robotic Automation

March 2025

Download NICE Robotic Automation product report

Also Known As

HelpSystems Automate, Automate

No data available

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Jacada

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

NICE

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Humana, Turk Telekom, Leumi Card

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

Buyer's Guide

Robotic Process Automation (RPA)

March 2025

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Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: March 2025.

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