Pega Robotic Process Automation and Jiffy.ai Automate compete in the robotic process automation category. Jiffy.ai Automate has the upper hand with its adaptability and machine learning integration, enabling effective orchestration of complex processes, appealing to both technical and non-technical users.
Features: Pega Robotic Process Automation is known for comprehensive process automation, its ability to create UIs, and its integration with CRM tools. Its development style simplifies debugging and allows for flexible integration of external codes. Jiffy.ai Automate stands out with a strong workflow engine, an app-based approach, and built-in machine learning integration, suitable for automating tasks at varying complexities and providing seamless integration capabilities.
Room for Improvement: Pega Robotic Process Automation could improve its OCR capabilities, simplify integration processes, and enhance cloud deployment outside North America and Europe. The need for Visual Studio expertise presents challenges for some users. Jiffy.ai Automate needs to improve its user interface design, expand its online learning resources, and enhance its documentation and training to deepen new users' understanding.
Ease of Deployment and Customer Service: Pega offers flexible deployment across various cloud environments, though initial setup complexity and mixed technical support reviews are noted. Jiffy.ai Automate is praised for its straightforward deployment options, yet it faces criticism due to limited self-help resources. Both offer adequate customer support with room for improvement.
Pricing and ROI: Pega Robotic Process Automation is considered expensive, especially outside the US, with variable costs and high licensing fees, yet customers report significant ROI from process automation efficiency. Jiffy.ai Automate is competitively priced with a lower upfront cost and attractive market pricing strategies. Despite its lower initial cost, ongoing support and maintenance may be pricey. Both solutions provide viable ROI though their pricing structures vary greatly.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
They don't always understand the processes I'm trying to implement.
They are very responsive and have been able to resolve any issues I have encountered.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The stability of Fortra's Automate is excellent.
It has very robust features, and it is not prone to instability.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I really like the API functionality; it's a slick aspect of the solution when I'm using it.
Fortra's Automate is predominantly used in HR and operational departments for automating reports, file manipulation, and data processing. Key uses include automating repetitive tasks, integrating PDFs and emails, running scripts, processing large data sets, transforming file formats, synchronizing databases, managing job schedules, and transferring files.
Users commend Fortra's Automate for its ease of implementation and user-friendly drag-and-drop interface, which requires minimal technical skills for efficient bot deployment. The software is appreciated for its effective scheduling tools, reliable integration capabilities, and a wide range of functions such as file interaction, secure file transfers, and extensive automation without the need for coding. Businesses achieve significant time savings and simplified processes, bolstered by continuous updates and robust customer support.
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In various industries such as healthcare, transportation, and payroll, Fortra's Automate automates workflows like invoice generation, data retrieval, data uploading, and insurance eligibility checks, enhancing efficiency and accuracy for HR and operational tasks.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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