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Jitterbit Vinyl vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Organizations saw significant ROI and efficiency from Jitterbit Vinyl, with faster application turnaround, budget adherence, and reduced development times.
Sentiment score
6.9
Using ServiceNow boosts efficiency and ROI, overcoming challenges; quick integration and diverse modules enhance productivity and cost savings.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
8.5
Jitterbit Vinyl's customer service is praised for its prompt, effective support and ability to adapt creatively to user needs.
Sentiment score
7.1
ServiceNow's customer service is efficient, though technical support varies; knowledgeable staff and community resources are valuable.
The support is exemplary and deserves a perfect rating.
I have contacted them four to five times over the past two years, and they have been quite helpful.
 

Scalability Issues

Sentiment score
7.3
Users praise Jitterbit Vinyl for its seamless integration, scalability, reliable performance, and flexibility in supporting growing user bases and roles.
Sentiment score
7.5
ServiceNow is scalable, cloud-based, supports large enterprises, with easy expansion and integration, despite potential rapid scaling challenges.
It is capable of vertical scaling with no issues.
 

Stability Issues

Sentiment score
8.3
Jitterbit Vinyl is highly reliable, featuring excellent uptime, solid performance, seamless integration, and 100% uptime over six months.
Sentiment score
7.7
ServiceNow is generally stable and responsive, with occasional issues resolved efficiently by the support team.
ServiceNow is stable enough.
ServiceNow is already a stable tool.
 

Room For Improvement

Users seek improved metadata handling, document upload speeds, flexible design, better text editor, intuitive themes, and enhanced B2C development.
ServiceNow needs enhanced UX, simpler interfaces, better licensing, improved documentation, integration, and expanded mobile and offline functionality.
There is a need for bug or error tracking in ServiceNow.
There are sometimes challenges with the portal being a bit confusing for new users.
 

Setup Cost

Enterprise users praise Jitterbit Vinyl for its cost-effectiveness, transparent pricing, and valuable annual subscription model with minimal hidden costs.
ServiceNow's high pricing and complex licensing favor larger enterprises with scalability and functionality, despite deterring smaller businesses.
ServiceNow's pricing can be justified if more functionality is required.
 

Valuable Features

Jitterbit Vinyl offers fast development, flexible integration, no-code tools, seamless migration, easy customization, robust UI, efficient workflows, and strong security.
ServiceNow offers flexible customization, cloud-based integration, real-time analytics, and automation for efficient business process management across various departments.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
The most valuable features of ServiceNow for me are its ticketing and reporting capabilities.
 

Categories and Ranking

Jitterbit Vinyl
Ranking in Rapid Application Development Software
23rd
Ranking in No-Code Development Platforms
7th
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
31
Ranking in other categories
Low-Code Development Platforms (22nd)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Ranking in No-Code Development Platforms
1st
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st)
 

Mindshare comparison

As of January 2025, in the Rapid Application Development Software category, the mindshare of Jitterbit Vinyl is 0.3%, up from 0.3% compared to the previous year. The mindshare of ServiceNow is 11.4%, up from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

LE
Can connect to any data source so we don't need to replicate data into a data warehouse to do reporting analytics
Having been a customer of theirs for a long time, I think the UI needed improvements early on. But, they have done a remarkable job catching up in that regard. They have always been great at connecting to a variety of data sources. They are a leader in that space. They do a great job, from a business analyst perspective, helping you shape what the ultimate system is going to look like. There really aren't a lot of areas that need improvement. The areas that they have, they are keenly aware of and have made great strides in recent releases.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
831,265 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Consumer Goods Company
10%
Financial Services Firm
10%
Manufacturing Company
9%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Zudy VINYL?
The ZPM system enables us to organize projects and monitor their progress. The ease of logging into the VINYL app to test new features makes testing smoother, and we feel more involved in the crea...
What is your experience regarding pricing and costs for Zudy VINYL?
Payment processing has changed since Jitterbit acquired Zudy. We previously cut checks, but we are no longer allowed. This has made paying for the service more complicated, but the issue is being r...
What needs improvement with Zudy VINYL?
Some aspects of VINYL are limiting from a B2C standpoint. For example, it would be nice to have more flexibility with what the VINYL parameters allow us to develop within the app. It is difficult t...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Overview

 

Sample Customers

Aetna, Alnylam Pharmaceuticals Inc., Alvarez and Marsal, Audacy, Barstool Sports, Brooks Brothers, Cal-Maine Foods Inc., CNH Financial, Collette Travel, Darn Tough Vermont, DXL, Fresh Direct, iHeartMedia, Intra-Cellular Therapies, JBS Foods, J.Crew, Kraft Sports Group, MEMIC, New England Patriots, PGT Trucking Inc., United Healthcare, Worley
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Jitterbit Vinyl vs. ServiceNow and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.