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Jitterbit Vinyl vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Organizations saw significant ROI and efficiency from Jitterbit Vinyl, with faster application turnaround, budget adherence, and reduced development times.
Sentiment score
6.9
ServiceNow generally delivers high ROI, boosting efficiency and productivity, though initial adoption challenges and costs exist for some users.
 

Customer Service

Sentiment score
8.5
Jitterbit Vinyl's customer service is praised for its prompt, effective support and ability to adapt creatively to user needs.
Sentiment score
7.1
ServiceNow's support is praised for responsiveness but inconsistent with complexities; community aids, yet customization support needs improvement.
 

Scalability Issues

Sentiment score
7.3
Users praise Jitterbit Vinyl for its seamless integration, scalability, reliable performance, and flexibility in supporting growing user bases and roles.
Sentiment score
7.4
ServiceNow scales effectively, accommodating larger user bases, though cost and performance issues may require closer attention during implementation.
 

Stability Issues

Sentiment score
8.3
Jitterbit Vinyl is highly reliable, featuring excellent uptime, solid performance, seamless integration, and 100% uptime over six months.
Sentiment score
7.7
ServiceNow is highly stable and reliable, with minimal downtime and excellent performance, despite occasional minor issues.
 

Room For Improvement

Users seek improved metadata handling, document upload speeds, flexible design, better text editor, intuitive themes, and enhanced B2C development.
ServiceNow faces challenges with high costs, complex usability, limited support, and needs improvements in flexibility, integration, and documentation.
 

Setup Cost

Enterprise users praise Jitterbit Vinyl for its cost-effectiveness, transparent pricing, and valuable annual subscription model with minimal hidden costs.
ServiceNow's pricing is high, often per-user, with variable costs needing negotiation for better transparency and flexibility.
 

Valuable Features

Jitterbit Vinyl offers fast development, flexible integration, no-code tools, seamless migration, easy customization, robust UI, efficient workflows, and strong security.
ServiceNow provides flexible, customizable IT solutions with integration capabilities and intuitive design, enhancing workflows and departmental collaboration.
 

Categories and Ranking

Jitterbit Vinyl
Ranking in Rapid Application Development Software
23rd
Ranking in No-Code Development Platforms
7th
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
31
Ranking in other categories
Low-Code Development Platforms (22nd)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Ranking in No-Code Development Platforms
1st
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st)
 

Mindshare comparison

As of December 2024, in the Rapid Application Development Software category, the mindshare of Jitterbit Vinyl is 0.3%, up from 0.3% compared to the previous year. The mindshare of ServiceNow is 11.5%, up from 9.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

LE
Can connect to any data source so we don't need to replicate data into a data warehouse to do reporting analytics
Having been a customer of theirs for a long time, I think the UI needed improvements early on. But, they have done a remarkable job catching up in that regard. They have always been great at connecting to a variety of data sources. They are a leader in that space. They do a great job, from a business analyst perspective, helping you shape what the ultimate system is going to look like. There really aren't a lot of areas that need improvement. The areas that they have, they are keenly aware of and have made great strides in recent releases.
Fabio QUINTANILHA - PeerSpot reviewer
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
Consumer Goods Company
9%
Manufacturing Company
9%
Educational Organization
26%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Zudy VINYL?
The ZPM system enables us to organize projects and monitor their progress. The ease of logging into the VINYL app to test new features makes testing smoother, and we feel more involved in the crea...
What is your experience regarding pricing and costs for Zudy VINYL?
Payment processing has changed since Jitterbit acquired Zudy. We previously cut checks, but we are no longer allowed. This has made paying for the service more complicated, but the issue is being r...
What needs improvement with Zudy VINYL?
Some aspects of VINYL are limiting from a B2C standpoint. For example, it would be nice to have more flexibility with what the VINYL parameters allow us to develop within the app. It is difficult t...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Aetna, Alnylam Pharmaceuticals Inc., Alvarez and Marsal, Audacy, Barstool Sports, Brooks Brothers, Cal-Maine Foods Inc., CNH Financial, Collette Travel, Darn Tough Vermont, DXL, Fresh Direct, iHeartMedia, Intra-Cellular Therapies, JBS Foods, J.Crew, Kraft Sports Group, MEMIC, New England Patriots, PGT Trucking Inc., United Healthcare, Worley
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Jitterbit Vinyl vs. ServiceNow and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.