Kaseya IT Center vs SolarWinds Server and Application Monitor comparison

Kaseya and SolarWinds are both solutions in the Server Monitoring category. Kaseya is ranked #20 with an average rating of 7.5, while SolarWinds is ranked #9 with an average rating of 7.3. Kaseya holds a 0.3% mindshare in SM, compared to SolarWinds’s 2.6% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 89% of SolarWinds users who would recommend it.

Kaseya IT Center

Read 4 Kaseya IT Center reviews

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77 Comparison Views

100% willing to recommend

SolarWinds Server and Appli...

Read 42 SolarWinds Server and Application Monitor reviews

1,122 Views
747 Comparison Views

89% willing to recommend

Kaseya IT Center

SolarWinds Server and Appli...

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Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and SolarWinds Server and Application Monitor are leading IT management solutions. Kaseya IT Center seems to have the upper hand in support and pricing, while SolarWinds excels in comprehensive features.

Features: Kaseya IT Center reviews highlight its powerful remote monitoring, management capabilities, and competitive pricing. SolarWinds reviews emphasize its robust application monitoring, detailed reporting, and extensive features.

Room for Improvement: Users of Kaseya IT Center express the need for a more intuitive setup process, faster updates, and improved scalability. SolarWinds users suggest improvements in scalability, integration with other tools, and better handling of large environments.

Ease of Deployment and Customer Service: Kaseya IT Center is noted for its straightforward deployment and responsive customer service. SolarWinds receives higher praise for efficient deployment in complex environments and commendable customer support.

Pricing and ROI: Kaseya IT Center offers competitive pricing, considered cost-effective with good ROI. SolarWinds has a higher initial setup cost but users note the advanced features justify the investment, indicating strong ROI over time.

To learn more, read our detailed Kaseya IT Center vs. SolarWinds Server and Application Monitor Report (Updated: April 2025).

Buyer's Guide

Kaseya IT Center vs. SolarWinds Server and Application Monitor

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

20th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

SolarWinds Server and Appli...

Ranking in Server Monitoring

9th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (16th), Active Directory Management (12th)

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, down from 0.3% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 2.6%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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Subhajit Nag

Senior Process Associate at Tata Consultancy Services

The component and cable monitoring features are good, but the interface is slow

SolarWinds' interface is slow, and this is a global concern. Every SolarWinds user complains about the sluggishness. The response is slow. If you browse from one page to another, you have to wait. Our company is a massive user with plenty of licenses, so the performance issues could be due to the load per license. Ten thousand components can be mapped under one license. So SolarWinds needs to take care of the speed problem. It cannot be this slow. That is a huge complaint. Otherwise, the tool is good. It should also be easier to upgrade SolarWinds. AppDynamics is harder to deploy but easier to upgrade. So AppDynamics takes a lot of time and effort to install, but you can upgrade it in minutes. SolarWinds is the opposite. It's easy to deploy, but upgrades take forever. To date, nobody can complete it on time, so the production environment is sitting idle. The upgrade time matters because you only install the solution once, but you'll need to upgrade the solution repeatedly over the life of the product. A complex installation isn't an issue, but I mind if the upgrade takes too long because it's already in production.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a product that is very easy to learn."

"The solution's technical support is good."

"The stability is good. Our systems have been up for over two years without any stability issues."

"It is simple to implement and can provide fairly decent Windows-based monitoring, beyond simple SNMP. It is great for monitoring newbies and smaller shops."

"I adore the NTA module that provides deep details on ingress/egress traffic for any interface. With a few clicks, you can correlate who is accessing what and when, beside the bandwidth consuming applications/users."

"Hardware health: It allows for proactive monitoring of the hardware health and is a game changer."

"The initial setup was relatively easy, and we didn't have to install anything. All we had to do was put on the devices we wanted to monitor."

"The most beneficial aspect of SolarWinds Server and Application Monitor is its ability to monitor at the application level."

"One of the most valuable features are the reports. They're pretty good. Also, the ease of installation and customization for the client is another feature that we value. SolarWinds has a lot of features but these are the ones I like the most. We also like that the KPIs have the ability to be preset."

"The solution is great for monitoring. If something is going wrong, we can immediately find the root cause."

"There are many valuable features, including the network configuration manager, and the network performance manager."

More SolarWinds Server and Application Monitor pros

Cons

"I would like to see MDM integration improved."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"At times, there is degradation in performance."

"The technical support was better in previous years. With the launch of the premium support service, the normal support has declined."

"SolarWinds Server and Application Monitor could improve by having a cloud version. They have an observability platform but it still needs to be maintained by us."

"There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot."

"The major concern in the product revolves around application performance monitoring since end-to-end application monitoring is not possible with the tool."

"I believe that some of the trends, environmental maps, and items like those found in Orion would be very beneficial."

"One area that could benefit from improvement is its performance"

"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."

"The product needs to reduce its price."

More SolarWinds Server and Application Monitor cons

Pricing and Cost Advice

"Pricing is okay and negotiable."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"I think SolarWinds' pricing is very decent compared to other competitors in the market."

"I would advise potential buyers to wait until the end of the quarter, end of year, or other time to place orders. There are actually great deals to be had at those times if your budget cycle can match up."

"The solution is overpriced in terms of application management."

"The product is expensive."

"When planning for the number of licenses to purchase, make sure you understand all of the elements within an application required to really understand performance well. In our case, we quickly came to the conclusion that an unlimited license for SAM was the way to go."

"I like the pricing for this SolarWinds product."

"When compared to other licensed models in the market, it stands out as one of the more cost-effective options."

"The solution's price is reasonable. Though it's on the higher side, the tool is worth the money."

More SolarWinds Server and Application Monitor pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

41%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

See all answers

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

What do you like most about SolarWinds Server and Application Monitor?

Identifying the problem statement is easy.

See all answers

What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?

The initial cost is quite high, but the renewal cost is reasonable.

See all answers

What needs improvement with SolarWinds Server and Application Monitor?

There are no specific features or functionality I would like to see improved or enhanced in SolarWinds Server and Application Monitor at this time. I have not encountered any missing features or fu...

See all answers

Comparisons

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Product Reports

Buyer's Guide

Server Monitoring

March 2025

Download Kaseya IT Center product report

Buyer's Guide

SolarWinds Server and Application Monitor

March 2025

SolarWinds Server and Application Monitor report

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Also Known As

IT Center

SolarWinds SAM

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Andr. L. Riis AS, NetSuite

Buyer's Guide

Kaseya IT Center vs. SolarWinds Server and Application Monitor

April 2025

Free Report: Kaseya IT Center vs. SolarWinds Server and Application Monitor

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