Kaseya IT Center vs Zenoss Cloud comparison

Kaseya and Zenoss are both solutions in the Server Monitoring category. Kaseya is ranked #20 with an average rating of 7.5, while Zenoss is ranked #23. Kaseya holds a 0.3% mindshare in SM, compared to Zenoss’s 0.9% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

Kaseya IT Center

Read 4 Kaseya IT Center reviews

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77 Comparison Views

100% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

358 Views
249 Comparison Views

100% willing to recommend

Kaseya IT Center

Zenoss Cloud

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Executive SummaryUpdated on Aug 6, 2024

Zenoss Cloud and Kaseya IT Center are powerful IT management solutions. Zenoss Cloud seems to have the upper hand in scalability and cloud monitoring, while Kaseya IT Center is preferred for endpoint management and automation due to its feature set.

Features: Zenoss Cloud offers scalable infrastructure, real-time cloud monitoring, proactive alerting, and custom dashboards. Kaseya IT Center provides robust automation capabilities, comprehensive endpoint management, integration with various IT tools, and detailed reporting.

Room for Improvement: Zenoss Cloud users mention the need for better on-premises support and more seamless updates. Kaseya IT Center users desire more intuitive configurations, streamlined patch management, and enhanced user interface design.

Ease of Deployment and Customer Service: Zenoss Cloud is noted for straightforward cloud deployment and responsive customer service. Kaseya IT Center, while having a steeper learning curve during deployment, is backed by commendable customer support.

Pricing and ROI: Zenoss Cloud is viewed as cost-effective with solid ROI due to scalability and monitoring features. Kaseya IT Center, though a higher initial investment, is justified by its comprehensive functionality and long-term ROI benefits.

To learn more, read our detailed Kaseya IT Center vs. Zenoss Cloud Report (Updated: April 2025).

Buyer's Guide

Kaseya IT Center vs. Zenoss Cloud

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

20th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Zenoss Cloud

Ranking in Server Monitoring

23rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (33rd), Event Monitoring (14th), Network Monitoring Software (76th), IT Infrastructure Monitoring (53rd), Container Monitoring (10th), Cloud Monitoring Software (40th), AIOps (20th)

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, down from 0.3% compared to the previous year. The mindshare of Zenoss Cloud is 0.9%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a product that is very easy to learn."

"The stability is good. Our systems have been up for over two years without any stability issues."

"The solution's technical support is good."

"It's easy to use."

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

"The product offers good documentation that helps with initial training."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

"The most valuable feature is the flexible discovery mechanism."

"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

Cons

"I would like to see MDM integration improved."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"At times, there is degradation in performance."

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"It would be ideal if the product offered sound alerts."

"There was a problem with Zenoss and storage monitoring."

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"The AI aspect needs to improve."

Pricing and Cost Advice

"Pricing is okay and negotiable."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

"It depends on the customer, what he wants."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

23%

Financial Services Firm

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

See all answers

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

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Product Reports

Buyer's Guide

Server Monitoring

March 2025

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Buyer's Guide

Zenoss Cloud

March 2025

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Also Known As

IT Center

Cloud Monitoring, Zenoss Service Dynamics

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

Zenoss

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

Kaseya IT Center vs. Zenoss Cloud

April 2025

Free Report: Kaseya IT Center vs. Zenoss Cloud

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