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Kaseya Vorex vs ManageEngine ServiceDesk Plus comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kaseya Vorex
Ranking in Help Desk Software
48th
Average Rating
0.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ManageEngine ServiceDesk Plus
Ranking in Help Desk Software
3rd
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
67
Ranking in other categories
IT Service Management (ITSM) (3rd)
 

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of Kaseya Vorex is 0.1%, down from 0.1% compared to the previous year. The mindshare of ManageEngine ServiceDesk Plus is 7.3%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

reviewer2338638 - PeerSpot reviewer
Generates comprehensive system status updates for trend analysis, but the customization features need enhancement
The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential reports on resource utilization. Additionally, the platform generates comprehensive status updates on open tickets and allows for trend analysis. The product does not provide automation features. We have to integrate third-party tools for automatic ticketing. Its reporting capabilities could be enhanced as well. I rate it a six out of ten.
Anil  Rao - PeerSpot reviewer
Improved problem-solving and has a user-friendly knowledge base
The primary benefit of ManageEngine ServiceDesk Plus is its ease of use. It provides a simpler and more intuitive interface for creating semi-automated use cases and managing problem solutions. This simplicity makes it particularly suitable for less technical staff to use effectively. Additionally, its ability to interpret issues and offer solutions based on its knowledge base makes problem-solving faster. The deployment and use of all policies and user cases are seamless.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The platform's most valuable feature is the ability to produce daily summary reports."
"The primary benefit of ManageEngine ServiceDesk Plus is its ease of use."
"There are a lot of great templates that you can take advantage of."
"Easy to setup with a user-friendly interface that works well on cloud. It has a lot of important features: workflow builder, configuration management database, and recorded solutions."
"The solution is interactive and flexible so engineers find it much easier to work with than other tools."
"It's a very user-friendly tool with good performance."
"ManageEngine ServiceDesk Plus is meeting all my needs, it is a good solution. The integration and security are good. The solution is under-friendly."
"The auto-routing feature saves a lot of effort, where we used to spend a lot of time manually assigning things."
"It is excellent from the service management perspective."
 

Cons

"Kaseya Vorex's customization features could be better."
"A 360-degree view of the asset life cycle should be integrated with the service desk to provide better understanding and asset management."
"I think asset management took a hit recently."
"The licensing model should be more flexible. The current approach requires individual licenses, which become costly."
"I would like to improve the task management module and analytics."
"It needs more customization and the ability to generate reports based on custom feeds. At present, if you create a custom feed in any form, you cannot create a report based on those criteria."
"The service delivery could be improved."
"ManageEngine ServiceDesk Plus could improve by offering a user-friendly environment similar to ServiceNow."
"Improvement is needed in the Software Assets Management functionality."
 

Pricing and Cost Advice

Information not available
"Cost-wise, we're quite happy."
"I am using the free edition of ManageEngine ServiceDesk Plus. There are different versions available, such as professional."
"ManageEngine ServiceDesk Plus is much cheaper than many of its competitors. We pay about nine dollars per agent and one dollar per device. There are no hidden costs."
"ManageEngine ServiceDesk Plus is a reasonably priced product."
"ManageEngine ServiceDesk Plus' price is very reasonable."
"For 90 service agents and our need for a cloud solution with incident management and service request management, it annually costs around 12,000. If you need additional development or deployment support from the vendor, there might be an additional cost."
"The tool's price is okay and in line with other products, maybe even cheaper than some products."
"The platform has good pricing."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
58%
Computer Software Company
9%
Financial Services Firm
5%
Government
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Kaseya Vorex?
The platform's most valuable feature is the ability to produce daily summary reports.
What needs improvement with Kaseya Vorex?
Kaseya Vorex's customization features could be better. They could provide training programs to predict the potential issues.
What advice do you have for others considering Kaseya Vorex?
The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential re...
What do you like most about ManageEngine ServiceDesk Plus?
The platform's most beneficial features are incident management, change management, request management, and asset management.
What is your experience regarding pricing and costs for ManageEngine ServiceDesk Plus?
The costing for ManageEngine ServiceDesk Plus ( /products/manageengine-servicedesk-plus-reviews ) is very flexible and is considered low-priced. Automox ( /products/automox-reviews ), a competitor,...
What needs improvement with ManageEngine ServiceDesk Plus?
The GUI can be improved. In terms of functionality, the change management part could be improved significantly due to limitations in that area. For instance, when assigning a ticket to a person or ...
 

Overview

 

Sample Customers

CROWD, GetApp, Capterra, Software Advice
Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: April 2025.
849,190 professionals have used our research since 2012.