Try our new research platform with insights from 80,000+ expert users

Kaseya Vorex vs ManageEngine ServiceDesk Plus comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Kaseya Vorex
Ranking in Help Desk Software
46th
Average Rating
0.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ManageEngine ServiceDesk Plus
Ranking in Help Desk Software
3rd
Average Rating
8.0
Number of Reviews
63
Ranking in other categories
IT Service Management (ITSM) (4th)
 

Mindshare comparison

As of November 2024, in the Help Desk Software category, the mindshare of Kaseya Vorex is 0.1%, down from 0.1% compared to the previous year. The mindshare of ManageEngine ServiceDesk Plus is 7.3%, down from 8.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

VP
Feb 9, 2024
Generates comprehensive system status updates for trend analysis, but the customization features need enhancement
The platform's most valuable feature is the ability to produce daily summary reports. We can check open and closed tickets. It helps us communicate with the concerned person and address those as early as possible Kaseya Vorex's customization features could be better. They could provide training…
CarlosPerez7 - PeerSpot reviewer
Mar 15, 2023
Easy to configure and affordable compared to other software options
In my experience, I have implemented it at four different companies including Banyan Health Systems, Jessie Trice Health Systems, Harvard Maintenance, and another service-based company. I primarily use it to maintain different health systems One of the most valuable features of Service Desk Plus…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The platform's most valuable feature is the ability to produce daily summary reports."
"The most valuable feature of ManageEngine ServiceDesk Plus is ticket management."
"The auto-routing feature saves a lot of effort, where we used to spend a lot of time manually assigning things."
"The solution offers a lot of opportunities for integrations."
"The tool's most valuable feature is task creation. The tickets get timestamps as well."
"The most valuable feature is its ease of use."
"The ManageEngine ServiceDesk Plus SaaS model helped us because it was easy on our pockets but also easy to use, configure, and manage."
"The most valuable feature is the ticketing system which is working well."
"The solution overall has been quite stable."
 

Cons

"Kaseya Vorex's customization features could be better."
"I would like to see a clearer distinction between ManageEngine Cloud, ServiceDesk Plus, and ManageEngine Enterprise. That way, choosing the best one is better informed. Initially, I struggled to understand the difference, but I figured it out later."
"When I think of improvements the first thing that comes to mind would have to be the active management function. I have encountered some bugs with this aspect of the tool. I wouldn't necessarily identify these issues as bugs, they're more like processes issues associated with the scanning assets; the process could be improved."
"The UI for the app needs improvement."
"I think that the tool should try to streamline the user interface even more because there are a lot of options that can be offered to users."
"Improvement is needed in the Software Assets Management functionality."
"ManageEngine ServiceDesk Plus could improve by offering a user-friendly environment similar to ServiceNow."
"It would be better if they could just bring up interface changes because, from the past five years, I don't see any difference in the way or look and feel of the application."
"I'd like to understand more technical features due to the fact that I want to teach globally. I understand all the questions in the search engine. I want to find more technical information about the product."
 

Pricing and Cost Advice

Information not available
"ManageEngine ServiceDesk Plus has reasonable pricing because my colleagues mentioned that the solution is more cost-effective than the previous one the company used."
"It is above average. But it is neither cheap nor expensive."
"ManageEngine ServiceDesk Plus' price is very reasonable."
"For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year."
"ManageEngine ServiceDesk Plus is much cheaper than many of its competitors. We pay about nine dollars per agent and one dollar per device. There are no hidden costs."
"I am using the free edition of ManageEngine ServiceDesk Plus. There are different versions available, such as professional."
"ManageEngine ServiceDesk Plus is a reasonably priced product."
"ManageEngine ServiceDesk Plus' pricing is reasonable."
report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Educational Organization
60%
Computer Software Company
8%
Financial Services Firm
5%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Kaseya Vorex?
The platform's most valuable feature is the ability to produce daily summary reports.
What needs improvement with Kaseya Vorex?
Kaseya Vorex's customization features could be better. They could provide training programs to predict the potential issues.
What advice do you have for others considering Kaseya Vorex?
The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential re...
What do you like most about ManageEngine ServiceDesk Plus?
The platform's most beneficial features are incident management, change management, request management, and asset management.
What is your experience regarding pricing and costs for ManageEngine ServiceDesk Plus?
I am not directly involved with the pricing and negotiations, but I am aware they are managed by the higher management of the company.
What needs improvement with ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus could improve by offering a user-friendly environment similar to ServiceNow. It should also include more compatibility with different types of devices, especially conc...
 

Overview

 

Sample Customers

CROWD, GetApp, Capterra, Software Advice
Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2024.
814,649 professionals have used our research since 2012.