Loom Systems vs Spiceworks comparison

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Loom Systems

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and Loom Systems compete in the IT management domain. Loom Systems has the upper hand due to its advanced features, despite a higher price.

Features: Spiceworks offers IT inventory management, basic monitoring capabilities, and cost-effectiveness, making it suitable for small enterprises. Loom Systems provides AI-driven analytics, automation for deeper insights, and rapid issue resolution, which are preferable for larger organizations seeking sophisticated tools.

Room for Improvement: Spiceworks could enhance its monitoring features, expand integrations, and improve scalability. Loom Systems may focus on simplifying setup, reducing costs, and enhancing user interface navigation.

Ease of Deployment and Customer Service: Spiceworks is recognized for straightforward deployment, robust support, and accessibility to smaller teams. Loom Systems requires more initial setup but benefits larger operations with comprehensive customer service.

Pricing and ROI: Spiceworks stands out with minimal initial investment, offering satisfactory ROI for those focused on cost. Loom Systems involves higher implementation costs but justifies them with substantial ROI from increased efficiency and predictive analytics.

To learn more, read our detailed Loom Systems vs. Spiceworks Report (Updated: March 2025).

Loom Systems vs. Spiceworks

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Loom Systems

Ranking in IT Infrastructure Monitoring

64th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (2nd)

Spiceworks

Ranking in IT Infrastructure Monitoring

45th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (17th), IT Asset Management (11th)

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of Loom Systems is 0.2%, up from 0.2% compared to the previous year. The mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Keerthi Kumar Sangaraju

Technology Manager at FIS

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

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Jeetendar Kumar

Information Technology Analyst at The Aga Khan University Hospital (Pakistan)

Customizable, easy to use, easy to manage, and provides multiple features

I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it. The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can develop your own apps within Loom, and they can be configured very simply."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"The RFS portion of the solution is the product's most valuable feature."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"Spiceworks is generic and free."

"The solution is very stable. It's reliable and efficient."

"It's easy to understand."

"The solution is easy to use and easy to manage."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"The software is cloud-based, so I do not need to store any data locally."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

More Spiceworks pros

Cons

"The change management within the solution needs to be improved. There needs to be more process automation."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The SNMP sniffer requires a lot of work to get right."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"The GUI must be improved."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

More Spiceworks cons

Pricing and Cost Advice

Information not available

"The tool is cheap."

"It's free."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The product is free! Get it now."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

22%

Real Estate/Law Firm

10%

Construction Company

Computer Software Company

14%

Financial Services Firm

12%

University

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

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What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

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What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

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Comparisons

No data available

Zabbix vs Spiceworks

Compared 31% of the time

ServiceNow vs Spiceworks

Compared 28% of the time

Lansweeper vs Spiceworks

Compared 21% of the time

Freshdesk vs Spiceworks

Compared 9% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

More Spiceworks Competitors

Product Reports

IT Infrastructure Monitoring

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Download Spiceworks product report

Overview

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Loom Systems vs. Spiceworks