We performed a comparison between Micro Focus ZENworks Asset Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It is a scalable product."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"The most valuable feature is that this is a Cloud solution."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"The workflow capability for easy setup is powerful."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"This solution is a single-storage for our user community to submit help desk tickets."
"The product’s stability needs improvement."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"Their cloud management is also not that great compared to other products."
"The solution’s user interface could be improved and given a better design."
"The interface is not user-friendly."
"The contract module is quite rudimentary and doesn't support contract line items."
"Very expensive."
"ServiceNow doesn't cater to the Middle Eastern market."
"Creating service catalog forms could be made easier."
More Micro Focus ZENworks Asset Management Pricing and Cost Advice →
Micro Focus ZENworks Asset Management is ranked 19th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Micro Focus ZENworks Asset Management is rated 7.0, while ServiceNow is rated 8.4. The top reviewer of Micro Focus ZENworks Asset Management writes "Has an easy initial setup process, but its stability needs improvement ". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Micro Focus ZENworks Asset Management is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.