Microsoft Dynamics CRM vs NetSuite CRM+ comparison

Microsoft and NetSuite are both solutions in the CRM category. Microsoft is ranked #1 with an average rating of 8.4, while NetSuite is ranked #47. Microsoft holds a 2.4% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

Microsoft Dynamics CRM

Read 80 Microsoft Dynamics CRM reviews

8,332 Views
5,499 Comparison Views

93% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

1,393 Views
1,226 Comparison Views

66% willing to recommend

Microsoft Dynamics CRM

NetSuite CRM+

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Microsoft Dynamics CRM and NetSuite CRM+ are competing in the CRM solutions category. Microsoft Dynamics CRM seems to have the upper hand in pricing and support, while NetSuite CRM+ is advantageous due to its comprehensive features worth the higher investment.

Features: Microsoft Dynamics CRM is known for its seamless integration with Microsoft products, advanced analytics capabilities, and robust automation. NetSuite CRM+ presents a more extensive suite of features, offering innovative sales forecasting, incentive management, and enhanced sales functionalities.

Ease of Deployment and Customer Service: NetSuite CRM+ operates entirely in the cloud, simplifying deployment and maintenance, coupled with responsive and effective customer service. Microsoft Dynamics CRM offers multiple deployment options for flexibility, which can lead to longer implementation times, with a robust support system that contrasts with NetSuite's agility.

Pricing and ROI: Microsoft Dynamics CRM generally incurs lower initial setup costs and ensures good ROI through integration within the Microsoft ecosystem. NetSuite CRM+ requires a higher initial investment but provides substantial ROI via its feature-rich and cloud-based efficiency.

To learn more, read our detailed Microsoft Dynamics CRM vs. NetSuite CRM+ Report (Updated: April 2026).

Buyer's Guide

Microsoft Dynamics CRM vs. NetSuite CRM+

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

1st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)

NetSuite CRM+

Ranking in CRM

47th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (12th)

Mindshare comparison

As of April 2026, in the CRM category, the mindshare of Microsoft Dynamics CRM is 2.4%, down from 11.5% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Microsoft Dynamics CRM	2.4%
NetSuite CRM+	0.7%
Other	96.9%

CRM

Featured Reviews

NavinJacob

Chief Digital Officer at Cipher7

Has enabled seamless integration across platforms while supporting advanced analytics for customer insights

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.

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Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."

"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."

"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."

"This solution covers all the bases; it's very dynamic, customizable, and very reliable, and all the general features you would look for in a CRM are available in this solution."

"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."

"Microsoft Dynamics CRM is a stable solution; we never had any problems, it was always running well."

"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."

"The most valuable feature of Microsoft Dynamics CRM is its ease of use."

More Microsoft Dynamics CRM pros

"The fact that you have all your products with NetSuite CRM+, and you have the ability to add those from the beginning of a lead to a quote to an opportunity, means the whole process flows well compared to using other CRMs in the market."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

Cons

"There is room for improvement in handling nonlinear sales processes and complex quoting."

"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."

"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."

"Once there was an issue where our whole database was corrupted."

"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."

"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."

"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."

"During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM."

More Microsoft Dynamics CRM cons

"What could be improved in NetSuite CRM+ is its UI, because it's ugly."

"The product needs to improve the warehouse management feature."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

Pricing and Cost Advice

"We have to buy a separate license in order to implement the social listening feature."

"Licensing fees are paid on a monthly basis."

"My organization pays for the license, and I do not know how much it costs."

"The solution is not expensive."

"Microsoft Dynamics CRM's price is too high."

"There is a license required to use Microsoft Dynamics CRM."

"Microsoft Dynamics CRM is slightly cheaper than Salesforce today. Pricing for the solution is pretty aggressive in the market."

"The solution is expensive."

More Microsoft Dynamics CRM pricing and cost advice

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

"It ultimately depends on the features and functionalities required for your specific use case."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

Government

Computer Software Company

Construction Company

24%

Comms Service Provider

11%

Educational Organization

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	22
Large Enterprise	20

No data available

Questions from the Community

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

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What needs improvement with Microsoft Dynamics CRM?

Analytics features of Microsoft Dynamics CRM are good. When we are implementing chatbot and Co-pilot with Microsoft Dynamics CRM on their Omni-channels where we have to analyze all the incoming dat...

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What is your primary use case for Microsoft Dynamics CRM?

Before, I was working on the on-premises version, and then when it shifted to the cloud-based version, I transitioned to working on the cloud-based version with multiple clients. I have worked on M...

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Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 15% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 7% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 6% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 5% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 3% of the time

More Microsoft Dynamics CRM Competitors

Siebel CRM vs NetSuite CRM+

Compared 19% of the time

Salesforce Sales Cloud vs NetSuite CRM+

Compared 16% of the time

Oracle CX Sales vs NetSuite CRM+

Compared 14% of the time

Zoho CRM vs NetSuite CRM+

Compared 11% of the time

Zendesk vs NetSuite CRM+

Compared 9% of the time

More NetSuite CRM+ Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

April 2026

Download Microsoft Dynamics CRM product report

Buyer's Guide

CRM

April 2026

Download NetSuite CRM+ product report

Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

Microsoft Dynamics CRM vs. NetSuite CRM+

April 2026

Free Report: Microsoft Dynamics CRM vs. NetSuite CRM+

Find out what your peers are saying about Microsoft Dynamics CRM vs. NetSuite CRM+ and other solutions. Updated: April 2026.

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