Microsoft Dynamics CRM vs NetSuite CRM+ comparison

Microsoft and NetSuite are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 8.0, while NetSuite is ranked #38 with an average rating of 7.0. Microsoft holds a 14.0% mindshare in CRM, compared to NetSuite’s 0.6% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

Microsoft Dynamics CRM

Read 75 Microsoft Dynamics CRM reviews

4,201 Views
4,089 Comparison Views

92% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

324 Views
212 Comparison Views

66% willing to recommend

Microsoft Dynamics CRM

NetSuite CRM+

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Microsoft Dynamics CRM and NetSuite CRM+ are competing in the CRM solutions category. Microsoft Dynamics CRM seems to have the upper hand in pricing and support, while NetSuite CRM+ is advantageous due to its comprehensive features worth the higher investment.

Features: Microsoft Dynamics CRM is known for its seamless integration with Microsoft products, advanced analytics capabilities, and robust automation. NetSuite CRM+ presents a more extensive suite of features, offering innovative sales forecasting, incentive management, and enhanced sales functionalities.

Ease of Deployment and Customer Service: NetSuite CRM+ operates entirely in the cloud, simplifying deployment and maintenance, coupled with responsive and effective customer service. Microsoft Dynamics CRM offers multiple deployment options for flexibility, which can lead to longer implementation times, with a robust support system that contrasts with NetSuite's agility.

Pricing and ROI: Microsoft Dynamics CRM generally incurs lower initial setup costs and ensures good ROI through integration within the Microsoft ecosystem. NetSuite CRM+ requires a higher initial investment but provides substantial ROI via its feature-rich and cloud-based efficiency.

To learn more, read our detailed Microsoft Dynamics CRM vs. NetSuite CRM+ Report (Updated: December 2024).

Buyer's Guide

Microsoft Dynamics CRM vs. NetSuite CRM+

December 2024

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Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)

NetSuite CRM+

Ranking in CRM

38th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (9th)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Microsoft Dynamics CRM is 14.0%, down from 14.2% compared to the previous year. The mindshare of NetSuite CRM+ is 0.6%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Easy to use and integrates well with emails, WhatsApp, and SMS gateways

The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.

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Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."

"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."

"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."

"It integrates well with other Microsoft products."

"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."

"The stability is excellent."

"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."

"The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."

More Microsoft Dynamics CRM pros

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

Cons

"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."

"Better integration would be an improvement."

"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."

"During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM."

"The performance could be improved."

"Overall, the solution could be made to be more user friendly."

"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."

"If there was a bit more automation, specifically for marketing tasks, that would be ideal."

More Microsoft Dynamics CRM cons

"The product needs to improve the warehouse management feature."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

Pricing and Cost Advice

"Licensing fees are paid on a monthly basis."

"Microsoft Dynamics CRM is an expensive solution. However, most good CRMs are expensive."

"Microsoft Dynamics CRM is an expensive solution."

"Microsoft Dynamics CRM is a little expensive solution."

"The solution is expensive."

"It's kind of pricey. It's about $50 or $60 per user."

"I rate the solution's pricing as a seven out of ten."

"I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."

More Microsoft Dynamics CRM pricing and cost advice

"It ultimately depends on the features and functionalities required for your specific use case."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Educational Organization

13%

Computer Software Company

13%

University

12%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use Microsoft Dynamics CRM because of its flexible design.

See all answers

What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

See all answers

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

See all answers

What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 23% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 20% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 17% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 12% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 4% of the time

More Microsoft Dynamics CRM Competitors

Siebel CRM vs NetSuite CRM+

Compared 77% of the time

Oracle CX Sales vs NetSuite CRM+

Compared 23% of the time

More NetSuite CRM+ Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

December 2024

Download Microsoft Dynamics CRM product report

Buyer's Guide

CRM

November 2024

Download NetSuite CRM+ product report

Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Learn More

Microsoft

NetSuite

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

Microsoft Dynamics CRM vs. NetSuite CRM+

December 2024

Free Report: Microsoft Dynamics CRM vs. NetSuite CRM+

Find out what your peers are saying about Microsoft Dynamics CRM vs. NetSuite CRM+ and other solutions. Updated: December 2024.

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