We performed a comparison between Microsoft Dynamics CRM and Pega Sales Automation based on real PeerSpot user reviews.
Find out what your peers are saying about Salesforce, Microsoft, Zoho and others in Sales Force Automation."The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"It's a good solution for enterprise-level companies."
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"The most valuable feature is the reporting tab."
"The solution is versatile and customizable."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"The initial setup of Pega Sales Automation was easy since it is a tool meant for sales-related activities, and moreover, it is a very low-code tool."
"Better integration would be an improvement."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"The manufacturing module could be improved. I would like to see customization in the next release."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"I am happy with it. If anything, its interface could be improved."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"The UI could definitely be improved."
"I want Pega Sales Automation to provide users with more predictive and adaptive models and on how to get a forecast of upcoming leads since these two are areas where the solution lacks."
Microsoft Dynamics CRM is ranked 2nd in Sales Force Automation with 68 reviews while Pega Sales Automation is ranked 13th in Sales Force Automation with 1 review. Microsoft Dynamics CRM is rated 7.8, while Pega Sales Automation is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Pega Sales Automation writes "A scalable low-code platform with an easy initial setup phase". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Pega Sales Automation is most compared with .
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We monitor all Sales Force Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.