We performed a comparison between Microsoft Dynamics CRM and Sitecore Digital Marketing System based on real PeerSpot user reviews.
Find out what your peers are saying about Salesforce, monday.com, Microsoft and others in Marketing Management."Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The support is brilliant. All OEMs are pretty helpful."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"The Outlook calendar has been very helpful for us."
"The initial setup is pretty straightforward."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"The platform’s most valuable feature is the ability to create web pages with ease."
"Overall, the solution could be made to be more user friendly."
"The price of Microsoft Dynamics CRM could improve."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"Better integration would be an improvement."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"In a few scenarios, Sitecore DMS works slowly."
Microsoft Dynamics CRM is ranked 3rd in Marketing Management with 68 reviews while Sitecore Digital Marketing System is ranked 9th in Marketing Management with 1 review. Microsoft Dynamics CRM is rated 7.8, while Sitecore Digital Marketing System is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Sitecore Digital Marketing System writes "Helps in creating web pages efficiently and has a simple setup process ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Sitecore Digital Marketing System is most compared with OpenText TeamSite and Liferay Digital Experience Platform.
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We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.