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Microsoft Exchange vs Superhuman comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Microsoft Exchange
Ranking in Email Applications
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
89
Ranking in other categories
Wireless Email (1st), File Archiving (3rd)
Superhuman
Ranking in Email Applications
14th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Email Applications category, the mindshare of Microsoft Exchange is 11.4%, down from 14.3% compared to the previous year. The mindshare of Superhuman is 0.7%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Dean Della Pella - PeerSpot reviewer
Offers great reliability and good mobile access features
In my company, the product takes care of email communications as it handles all the emails and scheduling emails. Within the tool, the calendars are used extensively by our company and its customers. The tool has improved the areas revolving around calendars and scheduling tasks since it has helped in the unification of everyone working in the company under the same system. The most beneficial features of email management stem from the tool's ability to let its users combine the tasks and the calendar while also being able to organize emails. The security and compliance features have impacted our organization, and it has been extremely helpful since such functionalities are needed for compliance purposes. For the customers and my company, being secure and having control of the handling of emails is extremely important. The integration capabilities do not have a direct impact on the email portion of the product, but it does have the ability to set up meetings with the help of Microsoft Teams. The mobile access feature provided by the product helps our company in the area of productivity. I recommend the product to others who plan to use it. Based on the features and functionalities of the product, it would be beneficial to rule for any company where it is chosen. The product offers good functionalities and reliability. I rate the overall a nine out of ten.
Siddharth Mallya - PeerSpot reviewer
Email triage solution that actions and handles emails based on preferences
Superhuman could be improved by being made available across a broader range of devices including Android and Windows PCs. Superhuman is also a phone app, which is available only on DiOS right now. Because it's not available on Android, you have to use Gmail for your phone, and use Superhuman for your desktop. The search feature could be improved. Currently, Gmail search is a lot more robust because you can filter results based on your requirements. Superhuman does not offer this way of searching which can make emails difficult to find.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Support is very good."
"Scalability-wise, I rate the solution a ten out of ten."
"Microsoft Exchange is stable."
"It integrates well with calendar, scheduling, etc. It's easy for employees to make meetings and plan their agendas."
"Exchange's interface is good. All of our engineers like it and are accustomed to using it."
"The technical support is fine."
"It is a very stable tool...It is a very scalable tool."
"The functionality on the user side is quite good. Exchange provides an excellent platform for collaboration between users."
"It is fast, and it increases your productivity."
"The best feature about Superhuman is the fact that you don't have to manually go through your emails. This solution segregates your email according to your preferences and how you want to categorize emails."
 

Cons

"Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive."
"It is important to have the updated version for scalability."
"I would like to see the search capability of the Outlook client improved"
"When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating."
"From a security point of view, Microsoft should enhance the new features. Technical support could also be better."
"Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself."
"For new users, it might take them some time to get used to the product."
"They could continue to improve the consolidation and integration of mailbox services to make them more flexible, easier to deploy, and more manageable."
"It can have a few more integrations. As far as I know, it is being integrated with Salesforce."
"Superhuman could be improved by being made available across a broader range of devices including Android and Windows PCs."
 

Pricing and Cost Advice

"I don't have enough information about the licensing costs of Microsoft Exchange, but I do know that you need two types of licenses to run it. You need the product key and the client access key to activate Microsoft Exchange. This means that apart from the standard Microsoft Exchange licensing fees, you have to pay additional costs."
"It's working very well. There is no problem, but the price is not the best."
"They are flexible when it comes to pricing, unlike most of the other vendors I have dealt with."
"Microsoft's licensing structure is too complex, but its prices are affordable, though not cheap."
"Microsoft Exchange is a very well-priced solution."
"Exchange is better for medium to large businesses because it can be quite costly for SMB, which may not need all the options the product provides."
"The platform has a reasonable price."
"The solution's pricing is fine...I do think the tool offers value for money."
"It is fairly expensive. They have monthly and yearly licensing options."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Government
11%
Financial Services Firm
8%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Zimbra Collaboration compare with Microsoft Exchange?
Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I...
What do you like most about Microsoft Exchange?
The initial setup was straightforward and fast.
What is your experience regarding pricing and costs for Microsoft Exchange?
The licensing and pricing are quite costly, which can demotivate customers from opting for features and upgrades. However, the solution provides value for money if one is well-acquainted with Excha...
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Also Known As

Exchange, MS Exchange
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Overview

 

Sample Customers

Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
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Find out what your peers are saying about Microsoft Exchange vs. Superhuman and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.