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Microsoft Exchange vs Superhuman comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Exchange
Ranking in Email Applications
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
89
Ranking in other categories
Wireless Email (1st), File Archiving (3rd)
Superhuman
Ranking in Email Applications
14th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Email Applications category, the mindshare of Microsoft Exchange is 11.3%, down from 13.6% compared to the previous year. The mindshare of Superhuman is 0.7%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Hesham Hussain - PeerSpot reviewer
A good solution for large enterprises, but is expensive when compared to other solutions
Regarding the decision of increasing the number of users, it depends on the organization's choice, whether to opt for CapEx or OpEx. Both options involve expenses over the years. Building an in-house Exchange solution requires investing in hardware, storage, connectivity, and administrative resources. Office 365 shifts the budget solely to OpEx as a subscription service. Scalability is another factor. Starting a new company favors Office 365 due to cost efficiency. As the organization grows, the choice depends on available resources and technical expertise. An internal Exchange setup is feasible with skilled engineers, while Office 365 suits those lacking in-house resources.
Siddharth Mallya - PeerSpot reviewer
Email triage solution that actions and handles emails based on preferences
Superhuman could be improved by being made available across a broader range of devices including Android and Windows PCs. Superhuman is also a phone app, which is available only on DiOS right now. Because it's not available on Android, you have to use Gmail for your phone, and use Superhuman for your desktop. The search feature could be improved. Currently, Gmail search is a lot more robust because you can filter results based on your requirements. Superhuman does not offer this way of searching which can make emails difficult to find.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It integrates well with other tools."
"It's pretty easy to manage."
"The backup and archiving features are valuable, it is user friendly too."
"Exchange is very scalable, it's one of the most important things about this software."
"It's an excellent product from Microsoft. It provides more flexibility to the end-users. As it's connected with Teams, it also enables collaboration."
"It's so much of a part of what I do every day that I don't give it a lot of thought. It just works, for the most part, until it doesn't, in which case I call tech support."
"The most valuable feature of Microsoft Exchange is the collaboration tools."
"Microsoft has a very good support team."
"The best feature about Superhuman is the fact that you don't have to manually go through your emails. This solution segregates your email according to your preferences and how you want to categorize emails."
"It is fast, and it increases your productivity."
 

Cons

"One thing for improvement would be to have an offline version of Exchange available for use if our connection goes down."
"I think that improvements should be made in creating greater abilities for Microsoft Exchange in terms of Reasearch and Development."
"When we started using Exchange on the cloud, we had a lot of initial problems relating to our main database and we also experienced issues with the accidental deletion of inboxes, amongst other things. In fact, many of the files we had moved to the cloud had disappeared. There also seems to be a problem with the retention of information."
"In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards."
"For new users, it might take them some time to get used to the product."
"Deployment should become a bit easier, the process is a bit complicated. You have to have done it one or two times before you get it right. The first time you do it, it won't be perfect. There are a lot of complications compared to Gmail For Business, which is a bit easier when it comes to configuration."
"From a security point of view, Microsoft should enhance the new features. Technical support could also be better."
"Microsoft Exchange is highly stable. However, after receiving some updates it can be unstable."
"It can have a few more integrations. As far as I know, it is being integrated with Salesforce."
"Superhuman could be improved by being made available across a broader range of devices including Android and Windows PCs."
 

Pricing and Cost Advice

"Microsoft Exchange is a very well-priced solution."
"There are different prices depending on the customer's use cases and amount of users. The price of the solution could improve."
"It would be nice if it used less resources to run on-premise."
"We pay for the license annually."
"We renew the product license with Microsoft every three years. The cost is included within a bundle of services. It's an enterprise agreement with Microsoft."
"Since my company is on Microsoft Cloud, we pay for the licenses per user. Compared to volume licensing, I would say the present licensing cost is not expensive."
"Licensing costs for Microsoft Exchange have increased, but are still fair. For some users, the cost is high considering the number of functions and features they will use."
"Its price is very affordable, and basically, it is the standard of the industry. We have the Exchange 365 subscription, which includes the usage of Exchange Online. I don't know the specific cost, but it is the retail price of Microsoft 365 E3 licenses. Microsoft's licensing is not very easy to understand. Microsoft changes rules every other day, which makes it difficult for us to understand the licensing not only for Exchange but also for other products. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing."
"It is fairly expensive. They have monthly and yearly licensing options."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Government
11%
Financial Services Firm
8%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Zimbra Collaboration compare with Microsoft Exchange?
Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I...
What do you like most about Microsoft Exchange?
The initial setup was straightforward and fast.
What is your experience regarding pricing and costs for Microsoft Exchange?
The licensing and pricing are quite costly, which can demotivate customers from opting for features and upgrades. However, the solution provides value for money if one is well-acquainted with Excha...
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Also Known As

Exchange, MS Exchange
No data available
 

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Overview

 

Sample Customers

Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
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Find out what your peers are saying about Microsoft Exchange vs. Superhuman and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.