N-able MSP Manager vs Salesforce Service Cloud comparison

N-able and Salesforce are both solutions in the Help Desk Software category. N-able is ranked #23 with an average rating of 7.0, while Salesforce is ranked #5 with an average rating of 8.3. N-able holds a 0.7% mindshare in HDS, compared to Salesforce’s 2.2% mindshare. Additionally, 100% of N-able users are willing to recommend the solution, compared to 96% of Salesforce users who would recommend it.

N-able MSP Manager

Read 4 N-able MSP Manager reviews

315 Views
219 Comparison Views

100% willing to recommend

Salesforce Service Cloud

Read 53 Salesforce Service Cloud reviews

609 Views
494 Comparison Views

96% willing to recommend

N-able MSP Manager

Salesforce Service Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Salesforce Service Cloud and N-able MSP Manager operate in the customer support and service management sector. N-able MSP Manager seems to have the upper hand due to its robust features specific to managed service providers, whereas Salesforce Service Cloud offers strong support and scalability.

Features: Salesforce Service Cloud offers comprehensive CRM capabilities, AI-powered analytics, and integration with existing Salesforce platforms. N-able MSP Manager includes ticket automation, asset management, and a strong security framework.

Room for Improvement: Salesforce Service Cloud can improve by reducing its high integration steps, simplifying its interface for smaller businesses, and optimizing its pricing structure. N-able MSP Manager could enhance its CRM functionalities, expand integration options with third-party platforms, and offer more advanced analytics features.

Ease of Deployment and Customer Service: Salesforce Service Cloud provides cloud-based deployment with smooth integration in the Salesforce ecosystem, supported by a broad customer service network. N-able MSP Manager offers a straightforward, cloud-based deployment and intuitive setup with dedicated support channels.

Pricing and ROI: Salesforce Service Cloud involves higher setup costs focused on enterprise-level ROI due to its CRM capabilities. N-able MSP Manager provides a cost-effective initial setup with faster ROI for small to medium MSPs.

To learn more, read our detailed N-able MSP Manager vs. Salesforce Service Cloud Report (Updated: April 2025).

Buyer's Guide

N-able MSP Manager vs. Salesforce Service Cloud

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

23rd

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (25th)

Salesforce Service Cloud

Ranking in Help Desk Software

5th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), Knowledge Management Software (2nd), IT Alerting and Incident Management (6th)

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of N-able MSP Manager is 0.7%, down from 0.8% compared to the previous year. The mindshare of Salesforce Service Cloud is 2.2%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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ChanchalSaxena

Lead Digital Transformation at Kohler Co.

High scalability with good plugins and excellent customer visibility

The solution should improve: 1. Reports & dashboard - The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license. 2. Einstein has limited capabilities, and it suggests the analysis by predefined algorithms - but in a practical scenario, businesses need to ask real-time questions, and AI products should be capable of delivering the exact answers. Generic answers may not be effective.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"This is a premier product and it has been around for a long time."

"I am impressed with the tool's integration with our mail system."

"The interface is quite user-friendly."

"It is a stable product."

"There is an out-of-the-box feature for reporting and analytics"

"We use Salesforce Service Cloud for lead management and opportunity management."

"We are very happy with the support team from Salesforce."

"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."

"It integrates with all our platforms, providing a comprehensive view of the customer."

"The most valuable feature of the solution is the traceability of actions."

More Salesforce Service Cloud pros

Cons

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"The tool needs to improve its customization of the user interface."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"The documentation could be improved."

"The pricing for what Salesforce Service Cloud offers is not great."

"The product's high price is an area of concern where improvements are required."

"The pricing of the solution can be made cheaper."

"Salesforce should include maps as a default offering so that, as a customer, I can view where the technician is on the geographical map."

"Salesforce Service Cloud's report functionality could be improved."

"There are some issues with backend connectivity in Salesforce Service Cloud."

"The solution’s user interface could be improved and enhanced."

More Salesforce Service Cloud cons

Pricing and Cost Advice

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"Don't get scared of the price tag because it's definitely worth it."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Only enterprise businesses can afford the solution, and small companies cannot afford it."

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

"Salesforce Service Cloud is a bit expensive."

"The solution is priced at 50 dollars a month per user."

"The price of the solution depends on how many users need access to it"

"Salesforce is not a cheap product. It can be expensive."

"The tool is pretty expensive."

More Salesforce Service Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

18%

Computer Software Company

14%

Educational Organization

14%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about N-able MSP Manager?

I am impressed with the tool's integration with our mail system.

See all answers

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

See all answers

What is your experience regarding pricing and costs for Salesforce Service Cloud?

The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.

See all answers

What needs improvement with Salesforce Service Cloud?

The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM ( /products/sap-crm-reviews ), which is much cheaper.

See all answers

What is your primary use case for Salesforce Service Cloud?

I used Salesforce Service Cloud ( /products/salesforce-service-cloud-reviews ) for our sales agents to track visits, gather feedback from customers, and capture orders.

See all answers

Comparisons

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Product Reports

Buyer's Guide

Help Desk Software

March 2025

Download N-able MSP Manager product report

Buyer's Guide

Salesforce Service Cloud

March 2025

Download Salesforce Service Cloud product report

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

Service Cloud

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Salesforce

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Buyer's Guide

N-able MSP Manager vs. Salesforce Service Cloud

April 2025

Free Report: N-able MSP Manager vs. Salesforce Service Cloud

Find out what your peers are saying about N-able MSP Manager vs. Salesforce Service Cloud and other solutions. Updated: April 2025.

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