We performed a comparison between Nagios XI and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."BPI: It allows defining peripherals to map business criticality for efficient monitoring, as required."
"Nagios allows us to configure any device so that we can send pager alerts when people don't have access to emails. It also allows us to schedule downtime and maintenance."
"It's a monitoring agent. It's designed to do one thing. Its most valuable feature is its monitoring."
"An excellent solution that is easy and intuitive to implement."
"It is an open-source platform with valuable features for performance and stability."
"I can monitor a phone on a desk to very big servers of any company."
"The solution has a lot of plugins and scripts integrated with it."
"You want to monitor a specific metric that nobody else has? You can do it even with the most basic of scripting skills, and you can always share it with the vast community of Nagios Exchange."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It helps streamline management and processes."
"It is flexible. You can tune it, more or less, as you want."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It is easy to use and simple to learn."
"Improve the documentation, examples, and best practices, therefore users can understand how to do things."
"The Configuration Wizard needs improvement, because not all vendors are present."
"I would like to see support for notification via SMS."
"Nagios XI can improve network and hardware monitoring, these parameters should be simplified to allow usage for monitoring. Additionally, if there was automatic reporting it would be helpful."
"The way Nagios displays information isn't easy for a new user to understand. It's not intuitive enough. You need to read some tutorials or be trained to understand what it's displaying. Also, I think it needs more features to improve network visibility because there are some things you can't detect."
"The scalability of Nagios XI is scalable. However, it is not easy to do."
"I would like to see more customization in the network map because it is a bit tricky to use it."
"We'd like to see more integration capabilities."
"Service mapping is pretty limited."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The solution’s licensing cost could be improved."
"The setup and deployment could be simplified, and the pricing could improve."
"The product needs to add a workflow insight tool."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
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Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Nagios XI is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nagios XI vs. ServiceNow IT Operations Management report.
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