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NEOGOV vs SmartRecruiters comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NEOGOV
Ranking in Applicant Tracking and Recruiting Software
19th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
SmartRecruiters
Ranking in Applicant Tracking and Recruiting Software
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
Talent Acquisition (10th)
 

Mindshare comparison

As of July 2026, in the Applicant Tracking and Recruiting Software category, the mindshare of NEOGOV is 1.4%, up from 0.5% compared to the previous year. The mindshare of SmartRecruiters is 2.9%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Applicant Tracking and Recruiting Software Mindshare Distribution
ProductMindshare (%)
SmartRecruiters2.9%
NEOGOV1.4%
Other95.7%
Applicant Tracking and Recruiting Software
 

Featured Reviews

reviewer1479855 - PeerSpot reviewer
Chief HR Officer at a government with 1,001-5,000 employees
Customizable and very centralized but quite expensive
I like the fact that you can adjust the views for who's using the system. I'm an administrator, so I have access to the entire solution, however, I can crop it down for my field staff to go in and do basic views on their own recruits, on their own recruitments, et cetera. It's customizable to the level of customer that's using it. That's probably the most valuable feature. I have all of our applicants in one place and then each department, depending on who's doing the recruiting for them, can go in on a department level. Everything's all in one place, however, so it's very central.
SUMANTA  GHOSH - PeerSpot reviewer
Regional Recruitment Lead at IQ-EQ
A user-friendly tool that functions without any glitches
With SmartRecruiters, compatibility with other HRIS systems is an area with certain shortcomings that require improvement. SmartRecruiters is a tool that we use as an ATS platform in our company, but we manage the employee lifecycle with the help of SAP, and I don't see the integration of SmartRecruiters with SAP happening quite seamlessly, making it an area where improvements are required.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's customizable to the level of customer that's using it. That's probably the most valuable feature."
"I like the fact that you can adjust the views for who's using the system."
"It was very good to see how the platform works and how easy it became for us to see our data and to analyze the information received."
"We absolutely saw ROI, and it was massive."
"I used the free version, which I found valuable."
"The all-encompassing ability to manage the process cohesively out of the SmartRecruiter system was valuable."
"The features that were most important for us to have were that it is user friendly and functional, which is definitely the case with SmartRecruiters. Our organization is located in developing countries where the bandwidth and internet stability are not the strongest and SmartRecruiters accommodates this challenge. It was a very big plus that we are able to use the system even in these locations."
"With this solution, I was able to add diversity to my recruiting. I was able to source from multiple locations, and I could show where applicants came from. The reporting tools that are on offer, allowed us to expand our reach. We were able to add meaningful diversity into recruiting."
"SmartRecruiters is much more user-friendly; it's much easier for both candidates and recruiters."
"Job publishing and application tracking are the most valuable features. You can keep the flow of a candidate's application into one system. The whole collaboration can also be done within the system, which means that you can schedule interviews and add your feedback and ratings there. You can also communicate with the candidates. The analytics part of it is also very valuable. It is a useful feature that we use quite a lot. We don't really use other features such as recruitment marketing or CRM candidate relationship management in SmartRecruiters."
 

Cons

"The solution is quite costly. The pricing depends on the number of licenses which depends on the number of users."
"Having the feeds more easily developed and implemented would be ideal. I'd like them to be more plug and play so we can put them into our HCM, our human capital management system. For what it costs, that should just be part of the deal."
"SmartRecruiters' one-click application process could be better."
"The filters are not accurate. The results are inaccurate when filtering multiple criteria, such as country and hiring manager."
"One thing that has been a bit of a struggle is getting tech support. It is a little more difficult to get support from SmartRecruiters. They want you to have your own in-house person to help you with any issues, whereas with both Lever and Greenhouse, you can just click a button at the bottom of the screen and chat with someone almost instantly."
"There were problems with integrations around other systems and each one had to be custom-built, which took a little while to get set up and running."
"The major improvement area is how it integrates with other systems; that's where we've had some sort of pain points."
"The solution needs to work on a single sign-on."
"Sometimes, there is this language or communication barrier in terms of what the applicants mentioned. SmartRecruiters sometimes has trouble understanding certain types of keywords or has certain types of language, translation, or grammar issues."
"Reporting is always something that can be improved. Currently, it is a little bit complicated when it comes to reporting."
 

Pricing and Cost Advice

Information not available
"SmartRecruiters is an expensive solution."
"I haven't been so involved with pricing, so I don't have all details, but I know that we are paying per head when it comes to different countries. There is an additional fee for new features that they release. If it is something that we would like to use, we need to pay some extra for it."
"I wasn't involved in its acquisition, but I would assume that SmartRecruiters is pretty pricey."
"SmartRecruiters is much better than its competitors. Considering the type of features and services it provides, it is probably one of the best solutions in the market. Others may offer a similar price, but their services won't be that good or the user-friendliness won't be that great. The licensing works based on how many users are there in a company. If you are using other functionalities, like CRM and HRS, the price increases."
"There were implementation costs in the first year to get everything set up and running, and then they have various modules on top, which are optional and available at an extra charge."
"They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in general, it is competitive in the industry. We work on a yearly license agreement based on the company size. There are the support costs, which are a part of the additional cost based on the percentage of the licensing fee. So, it has a license plus support cost. Then, of course, there are other add-on options that we can purchase and procure whenever we want to based on certain negotiated arrangements."
"Back in 2018, when I engaged with their sales, they wanted to charge around $10,000 for an annual subscription. Depending on your organization, that either could or couldn't be expensive. I personally think it's a fair price. However, I engaged them and negotiated a lower price with them. I think I got closer to $6,000. It came with a commitment of three years."
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Top Industries

By visitors reading reviews
No data available
Comms Service Provider
10%
Healthcare Company
9%
Construction Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise8
 

Overview

 

Sample Customers

City of Baltimore, Commonwealth of Pennsylvania, St. Louis County, Alabama State University, Eastern Michigan University, Carlsbad Unified School District, Seattle Public Schools, King County Superior Court, Superior Court of California, Las Vegas Metropolitan Police Department, San Diego Unified Port District
Atlassian, Aol, IBM, Napa, Skechers
Find out what your peers are saying about Zoho, Bullhorn, SmartRecruiters and others in Applicant Tracking and Recruiting Software. Updated: June 2026.
903,933 professionals have used our research since 2012.