NEOGOV vs SmartRecruiters comparison

"I like the fact that you can adjust the views for who's using the system."

"It's customizable to the level of customer that's using it. That's probably the most valuable feature."

"It is a reliable system, and you can use it for the full cycle of recruitment, easily configuring and adapting it to your processes while everything is tracked in one place."

"SmartRecruiters' ease of use, experience, and data compliance with GDPR were the main reasons for switching to this."

"SmartRecruiters is much more user-friendly; it's much easier for both candidates and recruiters."

"With this solution, I was able to add diversity to my recruiting, source from multiple locations, show where applicants came from, and use the reporting tools to expand our reach and add meaningful diversity while reducing the cost of recruiting."

"What I really like about SmartRecruiters is communication and collaboration between candidates and internal clients or managers."

"We absolutely saw ROI, and it was massive."

"SmartRecruiters is much better than its competitors, and considering the type of features and services it provides, it is probably one of the best solutions in the market."

"The features that were most important for us to have were that it is user friendly and functional, which is definitely the case with SmartRecruiters. Our organization is located in developing countries where the bandwidth and internet stability are not the strongest and SmartRecruiters accommodates this challenge. It was a very big plus that we are able to use the system even in these locations."

"The solution is quite costly. The pricing depends on the number of licenses which depends on the number of users."

"Having the feeds more easily developed and implemented would be ideal. I'd like them to be more plug and play so we can put them into our HCM, our human capital management system. For what it costs, that should just be part of the deal."

"A disadvantage of being a SaaS solution is that there aren't many customization options because you are literally buying it out of the box."

"The first pain point for us is when we're scheduling interviews with candidates."

"Sometimes, there is this language or communication barrier in terms of what the applicants mentioned. SmartRecruiters sometimes has trouble understanding certain types of keywords or has certain types of language, translation, or grammar issues."

"One thing that has been a bit of a struggle is getting tech support."

"Around 2015 and into '17, I worked at a federal contractor. I had to switch to a different applicant system as I didn't know if SmartRecruiters was OFCCP compliant, which is something that, as a US-based federal contractor, you have to ensure. They should work to appeal to the contractor industry and get the product OFCCP compliant."

"One thing that has been a bit of a struggle is getting tech support. It is a little more difficult to get support from SmartRecruiters. They want you to have your own in-house person to help you with any issues, whereas with both Lever and Greenhouse, you can just click a button at the bottom of the screen and chat with someone almost instantly."

"The filters are not accurate. The results are inaccurate when filtering multiple criteria, such as country and hiring manager."

"There were limitations with the system that we would have liked, not in the time, but the company in Germany really dictated that. So we couldn't do everything in the system we would have liked to it."

"SmartRecruiters is much better than its competitors. Considering the type of features and services it provides, it is probably one of the best solutions in the market. Others may offer a similar price, but their services won't be that good or the user-friendliness won't be that great. The licensing works based on how many users are there in a company. If you are using other functionalities, like CRM and HRS, the price increases."

"I wasn't involved in its acquisition, but I would assume that SmartRecruiters is pretty pricey."

"I haven't been so involved with pricing, so I don't have all details, but I know that we are paying per head when it comes to different countries. There is an additional fee for new features that they release. If it is something that we would like to use, we need to pay some extra for it."

"There were implementation costs in the first year to get everything set up and running, and then they have various modules on top, which are optional and available at an extra charge."

"They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in general, it is competitive in the industry. We work on a yearly license agreement based on the company size. There are the support costs, which are a part of the additional cost based on the percentage of the licensing fee. So, it has a license plus support cost. Then, of course, there are other add-on options that we can purchase and procure whenever we want to based on certain negotiated arrangements."

"SmartRecruiters is an expensive solution."

"Back in 2018, when I engaged with their sales, they wanted to charge around $10,000 for an annual subscription. Depending on your organization, that either could or couldn't be expensive. I personally think it's a fair price. However, I engaged them and negotiated a lower price with them. I think I got closer to $6,000. It came with a commitment of three years."