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NEOGOV vs SmartRecruiters comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NEOGOV
Ranking in Applicant Tracking and Recruiting Software
20th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
SmartRecruiters
Ranking in Applicant Tracking and Recruiting Software
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
Talent Acquisition (10th)
 

Mindshare comparison

As of August 2026, in the Applicant Tracking and Recruiting Software category, the mindshare of NEOGOV is 1.4%, up from 0.5% compared to the previous year. The mindshare of SmartRecruiters is 2.6%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Applicant Tracking and Recruiting Software Mindshare Distribution
ProductMindshare (%)
SmartRecruiters2.6%
NEOGOV1.4%
Other96.0%
Applicant Tracking and Recruiting Software
 

Featured Reviews

reviewer1479855 - PeerSpot reviewer
Chief HR Officer at a government with 1,001-5,000 employees
Customizable and very centralized but quite expensive
I like the fact that you can adjust the views for who's using the system. I'm an administrator, so I have access to the entire solution, however, I can crop it down for my field staff to go in and do basic views on their own recruits, on their own recruitments, et cetera. It's customizable to the level of customer that's using it. That's probably the most valuable feature. I have all of our applicants in one place and then each department, depending on who's doing the recruiting for them, can go in on a department level. Everything's all in one place, however, so it's very central.
SUMANTA  GHOSH - PeerSpot reviewer
Regional Recruitment Lead at IQ-EQ
A user-friendly tool that functions without any glitches
With SmartRecruiters, compatibility with other HRIS systems is an area with certain shortcomings that require improvement. SmartRecruiters is a tool that we use as an ATS platform in our company, but we manage the employee lifecycle with the help of SAP, and I don't see the integration of SmartRecruiters with SAP happening quite seamlessly, making it an area where improvements are required.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's customizable to the level of customer that's using it. That's probably the most valuable feature."
"I like the fact that you can adjust the views for who's using the system."
"It is a reliable system, and you can use it for the full cycle of recruitment, easily configuring and adapting it to your processes while everything is tracked in one place."
"What I really like about it is that it feels minimal, but is also dynamic. There aren't a lot of ways to get lost, which is good."
"I found the core product quite useful. It is easy to use and quite user-friendly. They have also got other options, such as CRM and HRS. They have other versions such as smart distribute, which is an HRS type of system to analyze and get permissions needed from the applicants. In terms of pricing, SmartRecruiters is much better than its competitors."
"The most valuable feature of the solution stems from the fact that amongst all the other ATS platforms that I have used, SmartRecruiters is the most user-friendly tool."
"The all-encompassing ability to manage the process cohesively out of the SmartRecruiter system was valuable."
"What I really like about SmartRecruiters is communication and collaboration between candidates and internal clients or managers."
"It was very good to see how the platform works and how easy it became for us to see our data and to analyze the information received."
"With this solution, I was able to add diversity to my recruiting. I was able to source from multiple locations, and I could show where applicants came from. The reporting tools that are on offer, allowed us to expand our reach. We were able to add meaningful diversity into recruiting."
 

Cons

"The solution is quite costly. The pricing depends on the number of licenses which depends on the number of users."
"Having the feeds more easily developed and implemented would be ideal. I'd like them to be more plug and play so we can put them into our HCM, our human capital management system. For what it costs, that should just be part of the deal."
"Around 2015 and into '17, I worked at a federal contractor. I had to switch to a different applicant system as I didn't know if SmartRecruiters was OFCCP compliant, which is something that, as a US-based federal contractor, you have to ensure. They should work to appeal to the contractor industry and get the product OFCCP compliant."
"The major improvement area is how it integrates with other systems. That's where we've had some sort of pain points. They've done a lot of work with their development team in setting up integrations with other types of software like SuccessFactors, which we use, but we have found some glitches there. This is probably where they need to do some work. Sometimes, when it refreshes or there is any sort of update in SmartRecruiters, it has a direct impact on the integrations that we have with other tools. We are not always notified when that takes place. We have had HR say to us, "We've just hired this guy. He is not there in our end board at all. What's going on?" That's when we realized that the integration is actually broken. When we have other solutions like SuccessFactors, it would be very helpful to have knowledge articles for such integrations. We have found some of the templates that we want to use and some of the customizations that we do around the offer letters and the contract letters to be a little bit more difficult, which hasn't made this process any more efficient than it was. We still have to do a bit of manual intervention there. I don't know if it is just our company, but we need to have different clauses and things in place. We have stopped using DocuSign as well, and we are trying to look at other ways of doing that. They are aware of this."
"There were problems with integrations around other systems and each one had to be custom-built, which took a little while to get set up and running."
"SmartRecruiters' one-click application process could be better."
"The solution needs to work on a single sign-on."
"Sometimes, there is this language or communication barrier in terms of what the applicants mentioned. SmartRecruiters sometimes has trouble understanding certain types of keywords or has certain types of language, translation, or grammar issues."
"I don't see the integration of SmartRecruiters with SAP happening quite seamlessly, making it an area where improvements are required."
"The first pain point for us is when we're scheduling interviews with candidates."
 

Pricing and Cost Advice

Information not available
"SmartRecruiters is an expensive solution."
"Back in 2018, when I engaged with their sales, they wanted to charge around $10,000 for an annual subscription. Depending on your organization, that either could or couldn't be expensive. I personally think it's a fair price. However, I engaged them and negotiated a lower price with them. I think I got closer to $6,000. It came with a commitment of three years."
"There were implementation costs in the first year to get everything set up and running, and then they have various modules on top, which are optional and available at an extra charge."
"I haven't been so involved with pricing, so I don't have all details, but I know that we are paying per head when it comes to different countries. There is an additional fee for new features that they release. If it is something that we would like to use, we need to pay some extra for it."
"SmartRecruiters is much better than its competitors. Considering the type of features and services it provides, it is probably one of the best solutions in the market. Others may offer a similar price, but their services won't be that good or the user-friendliness won't be that great. The licensing works based on how many users are there in a company. If you are using other functionalities, like CRM and HRS, the price increases."
"They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in general, it is competitive in the industry. We work on a yearly license agreement based on the company size. There are the support costs, which are a part of the additional cost based on the percentage of the licensing fee. So, it has a license plus support cost. Then, of course, there are other add-on options that we can purchase and procure whenever we want to based on certain negotiated arrangements."
"I wasn't involved in its acquisition, but I would assume that SmartRecruiters is pretty pricey."
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Top Industries

By visitors reading reviews
No data available
Comms Service Provider
10%
Healthcare Company
9%
Financial Services Firm
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise8
 

Overview

 

Sample Customers

City of Baltimore, Commonwealth of Pennsylvania, St. Louis County, Alabama State University, Eastern Michigan University, Carlsbad Unified School District, Seattle Public Schools, King County Superior Court, Superior Court of California, Las Vegas Metropolitan Police Department, San Diego Unified Port District
Atlassian, Aol, IBM, Napa, Skechers
Find out what your peers are saying about Zoho, iCIMS, SmartRecruiters and others in Applicant Tracking and Recruiting Software. Updated: August 2026.
908,344 professionals have used our research since 2012.