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NEOGOV vs SmartRecruiters comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NEOGOV
Ranking in Applicant Tracking and Recruiting Software
20th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
SmartRecruiters
Ranking in Applicant Tracking and Recruiting Software
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
Talent Acquisition (9th)
 

Mindshare comparison

As of September 2026, in the Applicant Tracking and Recruiting Software category, the mindshare of NEOGOV is 1.3%, up from 0.4% compared to the previous year. The mindshare of SmartRecruiters is 2.6%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Applicant Tracking and Recruiting Software Mindshare Distribution
ProductMindshare (%)
SmartRecruiters2.6%
NEOGOV1.3%
Other96.1%
Applicant Tracking and Recruiting Software
 

Featured Reviews

reviewer1479855 - PeerSpot reviewer
Chief HR Officer at a government with 1,001-5,000 employees
Customizable and very centralized but quite expensive
I like the fact that you can adjust the views for who's using the system. I'm an administrator, so I have access to the entire solution, however, I can crop it down for my field staff to go in and do basic views on their own recruits, on their own recruitments, et cetera. It's customizable to the level of customer that's using it. That's probably the most valuable feature. I have all of our applicants in one place and then each department, depending on who's doing the recruiting for them, can go in on a department level. Everything's all in one place, however, so it's very central.
SUMANTA  GHOSH - PeerSpot reviewer
Regional Recruitment Lead at IQ-EQ
A user-friendly tool that functions without any glitches
With SmartRecruiters, compatibility with other HRIS systems is an area with certain shortcomings that require improvement. SmartRecruiters is a tool that we use as an ATS platform in our company, but we manage the employee lifecycle with the help of SAP, and I don't see the integration of SmartRecruiters with SAP happening quite seamlessly, making it an area where improvements are required.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's customizable to the level of customer that's using it. That's probably the most valuable feature."
"I like the fact that you can adjust the views for who's using the system."
"The features that were most important for us to have were that it is user friendly and functional, which is definitely the case with SmartRecruiters. Our organization is located in developing countries where the bandwidth and internet stability are not the strongest and SmartRecruiters accommodates this challenge. It was a very big plus that we are able to use the system even in these locations."
"It is a really user-friendly tool, and its implementation is quite wide. It is very easy to manage users and build your workflows. Overall, it works very well for the customization of the workflows for us. The recruitment team has generally found the whole platform useful. We were looking to kind of expand it by using the CRM functions that it has. However, with COVID and recruitment being on the freeze, we weren't really able to make the most of the tool. They are, however, finding it useful to actually build up their talent pools and client candidates to be able to contact them when we kind of have this freeze off."
"SmartRecruiters is much better than its competitors, and considering the type of features and services it provides, it is probably one of the best solutions in the market."
"SmartRecruiters' ease of use, experience, and data compliance with GDPR were the main reasons for switching to this."
"What I really like about SmartRecruiters is communication and collaboration between candidates and internal clients or managers."
"If you're a pretty massive company, this is the one that you would want to look into because it has so much functionality built in."
"The most valuable feature of the solution stems from the fact that amongst all the other ATS platforms that I have used, SmartRecruiters is the most user-friendly tool."
"It is a reliable system, and you can use it for the full cycle of recruitment, easily configuring and adapting it to your processes while everything is tracked in one place."
 

Cons

"The solution is quite costly. The pricing depends on the number of licenses which depends on the number of users."
"Having the feeds more easily developed and implemented would be ideal. I'd like them to be more plug and play so we can put them into our HCM, our human capital management system. For what it costs, that should just be part of the deal."
"The major improvement area is how it integrates with other systems; that's where we've had some sort of pain points."
"There were limitations with the system that we would have liked, not in the time, but the company in Germany really dictated that. So we couldn't do everything in the system we would have liked to it."
"I don't see the integration of SmartRecruiters with SAP happening quite seamlessly, making it an area where improvements are required."
"We ran into some serious issues related to language barriers."
"Around 2015 and into '17, I worked at a federal contractor. I had to switch to a different applicant system as I didn't know if SmartRecruiters was OFCCP compliant, which is something that, as a US-based federal contractor, you have to ensure. They should work to appeal to the contractor industry and get the product OFCCP compliant."
"One thing that has been a bit of a struggle is getting tech support."
"The filters are not accurate. The results are inaccurate when filtering multiple criteria, such as country and hiring manager."
"We require greater flexibility for customization with our employer branding. Currently, it is very much driven by the SmartRecruiters design. We are using a SaaS solution, so we are powered by what is in the core product itself. A disadvantage of being a SaaS solution is that there aren't many customization options because you are literally buying it out of the box. You use whatever is offered to you in a box as much as you can, and that might be a problem sometimes because customizations are not achievable. They should definitely improve and provide more flexibility for customizations. For a large organization like ours, they can provide more flexibility on the authorization side of things. They could create a much more flexible way of access and separate the IT or help desk access when they need to go into the system and do some fixes. Currently, it is set up in a way that that you have access for everything or nothing, which is not useful in terms of the separation of duty that we have. There are also other things like matrix, where we can have a better and deeper kind of analysis."
 

Pricing and Cost Advice

Information not available
"SmartRecruiters is much better than its competitors. Considering the type of features and services it provides, it is probably one of the best solutions in the market. Others may offer a similar price, but their services won't be that good or the user-friendliness won't be that great. The licensing works based on how many users are there in a company. If you are using other functionalities, like CRM and HRS, the price increases."
"I wasn't involved in its acquisition, but I would assume that SmartRecruiters is pretty pricey."
"Back in 2018, when I engaged with their sales, they wanted to charge around $10,000 for an annual subscription. Depending on your organization, that either could or couldn't be expensive. I personally think it's a fair price. However, I engaged them and negotiated a lower price with them. I think I got closer to $6,000. It came with a commitment of three years."
"There were implementation costs in the first year to get everything set up and running, and then they have various modules on top, which are optional and available at an extra charge."
"SmartRecruiters is an expensive solution."
"They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in general, it is competitive in the industry. We work on a yearly license agreement based on the company size. There are the support costs, which are a part of the additional cost based on the percentage of the licensing fee. So, it has a license plus support cost. Then, of course, there are other add-on options that we can purchase and procure whenever we want to based on certain negotiated arrangements."
"I haven't been so involved with pricing, so I don't have all details, but I know that we are paying per head when it comes to different countries. There is an additional fee for new features that they release. If it is something that we would like to use, we need to pay some extra for it."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
10%
Comms Service Provider
10%
Healthcare Company
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise8
 

Overview

 

Sample Customers

City of Baltimore, Commonwealth of Pennsylvania, St. Louis County, Alabama State University, Eastern Michigan University, Carlsbad Unified School District, Seattle Public Schools, King County Superior Court, Superior Court of California, Las Vegas Metropolitan Police Department, San Diego Unified Port District
Atlassian, Aol, IBM, Napa, Skechers
Find out what your peers are saying about iCIMS, Zoho, SmartRecruiters and others in Applicant Tracking and Recruiting Software. Updated: September 2026.
912,022 professionals have used our research since 2012.