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NEOGOV vs SmartRecruiters comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NEOGOV
Ranking in Applicant Tracking and Recruiting Software
19th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
SmartRecruiters
Ranking in Applicant Tracking and Recruiting Software
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
Talent Acquisition (10th)
 

Mindshare comparison

As of July 2026, in the Applicant Tracking and Recruiting Software category, the mindshare of NEOGOV is 1.4%, up from 0.5% compared to the previous year. The mindshare of SmartRecruiters is 2.9%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Applicant Tracking and Recruiting Software Mindshare Distribution
ProductMindshare (%)
SmartRecruiters2.9%
NEOGOV1.4%
Other95.7%
Applicant Tracking and Recruiting Software
 

Featured Reviews

reviewer1479855 - PeerSpot reviewer
Chief HR Officer at a government with 1,001-5,000 employees
Customizable and very centralized but quite expensive
I like the fact that you can adjust the views for who's using the system. I'm an administrator, so I have access to the entire solution, however, I can crop it down for my field staff to go in and do basic views on their own recruits, on their own recruitments, et cetera. It's customizable to the level of customer that's using it. That's probably the most valuable feature. I have all of our applicants in one place and then each department, depending on who's doing the recruiting for them, can go in on a department level. Everything's all in one place, however, so it's very central.
SUMANTA  GHOSH - PeerSpot reviewer
Regional Recruitment Lead at IQ-EQ
A user-friendly tool that functions without any glitches
With SmartRecruiters, compatibility with other HRIS systems is an area with certain shortcomings that require improvement. SmartRecruiters is a tool that we use as an ATS platform in our company, but we manage the employee lifecycle with the help of SAP, and I don't see the integration of SmartRecruiters with SAP happening quite seamlessly, making it an area where improvements are required.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's customizable to the level of customer that's using it. That's probably the most valuable feature."
"I like the fact that you can adjust the views for who's using the system."
"What I really like about it is that it feels minimal, but is also dynamic. There aren't a lot of ways to get lost, which is good."
"SmartRecruiters is much better than its competitors, and considering the type of features and services it provides, it is probably one of the best solutions in the market."
"SmartRecruiters is a candidate management system or ATS system that we use for recruitment purposes."
"It is a really user-friendly tool, and its implementation is quite wide. It is very easy to manage users and build your workflows. Overall, it works very well for the customization of the workflows for us. The recruitment team has generally found the whole platform useful. We were looking to kind of expand it by using the CRM functions that it has. However, with COVID and recruitment being on the freeze, we weren't really able to make the most of the tool. They are, however, finding it useful to actually build up their talent pools and client candidates to be able to contact them when we kind of have this freeze off."
"With just a click of a button, we can manage the process. Even generating offer letters and obtaining electronic signatures through DocSign are integrated into this application."
"It was very good to see how the platform works and how easy it became for us to see our data and to analyze the information received."
"The most valuable feature of the solution stems from the fact that amongst all the other ATS platforms that I have used, SmartRecruiters is the most user-friendly tool."
"It has a neat functionality built in where it rates candidates. So, before you even look at the resume, you see a rating, and it is based on keywords. For example, it will tell you that an applicant is a frontend engineer and has used React, Angular, etc. It gives you a heads up so that you don't have to go through a hundred resumes on Monday morning eliminating applicants. It will tell you that this applicant's skills match 87%, which is pretty neat. You can skip the ones that are rated 25% or something."
 

Cons

"Having the feeds more easily developed and implemented would be ideal. I'd like them to be more plug and play so we can put them into our HCM, our human capital management system. For what it costs, that should just be part of the deal."
"The solution is quite costly. The pricing depends on the number of licenses which depends on the number of users."
"We ran into some serious issues related to language barriers."
"Sometimes, there is this language or communication barrier in terms of what the applicants mentioned. SmartRecruiters sometimes has trouble understanding certain types of keywords or has certain types of language, translation, or grammar issues."
"Some features are not as straightforward or user friendly to implement."
"A disadvantage of being a SaaS solution is that there aren't many customization options because you are literally buying it out of the box."
"The major improvement area is how it integrates with other systems; that's where we've had some sort of pain points."
"Reporting is always something that can be improved. Currently, it is a little bit complicated when it comes to reporting."
"There were limitations with the system that we would have liked, not in the time, but the company in Germany really dictated that. So we couldn't do everything in the system we would have liked to it."
"The major improvement area is how it integrates with other systems. That's where we've had some sort of pain points. They've done a lot of work with their development team in setting up integrations with other types of software like SuccessFactors, which we use, but we have found some glitches there. This is probably where they need to do some work. Sometimes, when it refreshes or there is any sort of update in SmartRecruiters, it has a direct impact on the integrations that we have with other tools. We are not always notified when that takes place. We have had HR say to us, "We've just hired this guy. He is not there in our end board at all. What's going on?" That's when we realized that the integration is actually broken. When we have other solutions like SuccessFactors, it would be very helpful to have knowledge articles for such integrations. We have found some of the templates that we want to use and some of the customizations that we do around the offer letters and the contract letters to be a little bit more difficult, which hasn't made this process any more efficient than it was. We still have to do a bit of manual intervention there. I don't know if it is just our company, but we need to have different clauses and things in place. We have stopped using DocuSign as well, and we are trying to look at other ways of doing that. They are aware of this."
 

Pricing and Cost Advice

Information not available
"SmartRecruiters is an expensive solution."
"Back in 2018, when I engaged with their sales, they wanted to charge around $10,000 for an annual subscription. Depending on your organization, that either could or couldn't be expensive. I personally think it's a fair price. However, I engaged them and negotiated a lower price with them. I think I got closer to $6,000. It came with a commitment of three years."
"There were implementation costs in the first year to get everything set up and running, and then they have various modules on top, which are optional and available at an extra charge."
"I wasn't involved in its acquisition, but I would assume that SmartRecruiters is pretty pricey."
"They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in general, it is competitive in the industry. We work on a yearly license agreement based on the company size. There are the support costs, which are a part of the additional cost based on the percentage of the licensing fee. So, it has a license plus support cost. Then, of course, there are other add-on options that we can purchase and procure whenever we want to based on certain negotiated arrangements."
"I haven't been so involved with pricing, so I don't have all details, but I know that we are paying per head when it comes to different countries. There is an additional fee for new features that they release. If it is something that we would like to use, we need to pay some extra for it."
"SmartRecruiters is much better than its competitors. Considering the type of features and services it provides, it is probably one of the best solutions in the market. Others may offer a similar price, but their services won't be that good or the user-friendliness won't be that great. The licensing works based on how many users are there in a company. If you are using other functionalities, like CRM and HRS, the price increases."
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Top Industries

By visitors reading reviews
No data available
Comms Service Provider
10%
Healthcare Company
9%
Financial Services Firm
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise8
 

Overview

 

Sample Customers

City of Baltimore, Commonwealth of Pennsylvania, St. Louis County, Alabama State University, Eastern Michigan University, Carlsbad Unified School District, Seattle Public Schools, King County Superior Court, Superior Court of California, Las Vegas Metropolitan Police Department, San Diego Unified Port District
Atlassian, Aol, IBM, Napa, Skechers
Find out what your peers are saying about Zoho, Bullhorn, SmartRecruiters and others in Applicant Tracking and Recruiting Software. Updated: June 2026.
904,748 professionals have used our research since 2012.