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NICE Robotic Automation vs Nintex RPA comparison

NICE and Nintex are both solutions in the Robotic Process Automation (RPA) category. NICE is ranked #24 with an average rating of 7.5, while Nintex is ranked #10 with an average rating of 7.5. NICE holds a 0.7% mindshare in RPA, compared to Nintex’s 1.9% mindshare. Additionally, 62% of NICE users are willing to recommend the solution, compared to 91% of Nintex users who would recommend it.
NICE Robotic Automation
Read 7 NICE Robotic Automation reviews
  • 817 Views
  • 478 Comparison Views
62% willing to recommend
Nintex RPA
Read 30 Nintex RPA reviews
  • 2,798 Views
  • 1,366 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

NICE Robotic Automation and Nintex RPA are competing in the robotic process automation space. Nintex RPA seems to have the upper hand due to its advanced features and high user satisfaction.

Features: NICE Robotic Automation is noted for task automation, scalability, and efficient workflow management, which simplifies complex operations. Nintex RPA offers intelligent automation, process mapping, and strong integration capabilities, setting it apart in the market.

Room for Improvement: NICE Robotic Automation could enhance its feature set with better automation capabilities and ease of use for non-technical users. It may also benefit from improved process mapping tools. Nintex RPA could address pricing concerns, enhance user interface design, and offer more customization options.

Ease of Deployment and Customer Service: NICE Robotic Automation is praised for its seamless deployment process and solid customer support, ensuring a smooth transition. Nintex RPA also provides easy deployment and excels in customer service, supported by comprehensive resources and an extensive network.

Pricing and ROI: NICE Robotic Automation is attractive for budget-conscious buyers due to its competitive pricing and excellent ROI. In contrast, Nintex RPA, though more expensive, is perceived to offer higher long-term value due to its advanced features and substantial ROI potential.

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To learn more, read our detailed NICE Robotic Automation vs. Nintex RPA Report (Updated: December 2024).
Buyer's Guide
NICE Robotic Automation vs. Nintex RPA
December 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Organizations saw improved customer experience and efficiency, achieving significant ROI and savings, supported by NICE Robotic Automation.
Sentiment score
7.3
Users report cost savings, reduced errors, and improved efficiency with Nintex RPA, achieving savings up to $300,000.
 

Customer Service

Sentiment score
7.2
NICE Robotic Automation offers efficient customer support, resolving most issues swiftly, despite occasional scheduling challenges for assistance.
Sentiment score
7.4
Nintex RPA users praise responsive technical support and proactive service, though some experience delays and desire direct phone support.
 

Scalability Issues

Sentiment score
6.1
Opinions on scalability vary, with adaptability praised but concerns about licensing costs and infrastructure constraints noted.
Sentiment score
6.9
Nintex RPA is scalable and flexible, enabling easy expansion and deployment, though data analysis at scale presents challenges.
 

Stability Issues

Sentiment score
6.0
NICE Robotic Automation is stable and robust, but some users report initial stability issues and recommend cautious implementation.
Sentiment score
7.1
Users rate Nintex RPA stable at 8/10, noting minor issues from updates, system changes, or configuration errors.
 

Room For Improvement

NICE Robotic Automation needs a user-friendly web-based interface, improved connectivity, low-code alignment, and comprehensive licensing options.
Nintex RPA requires better object recognition, OCR, integration, AI updates, and improvements in training, compatibility, and debugging tools.
 

Setup Cost

NICE Robotic Automation offers competitive perpetual licenses, eliminating yearly renewals, requiring Windows and Linux knowledge for configuration.
Nintex RPA offers moderate pricing, ranging from $5,000 to $100,000, with separate charges for infrastructure and optional features.
 

Valuable Features

NICE Robotic Automation excels in customizable desktop automation, reusable features, API connectivity, and secure data handling across platforms.
Nintex RPA offers intuitive workflows, cross-platform integration, task mining, scalability, and competitive pricing, enhancing document handling efficiency.
 

Categories and Ranking

NICE Robotic Automation
Ranking in Robotic Process Automation (RPA)
24th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Nintex RPA
Ranking in Robotic Process Automation (RPA)
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
30
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of NICE Robotic Automation is 0.7%, up from 0.6% compared to the previous year. The mindshare of Nintex RPA is 1.9%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Harish G V - PeerSpot reviewer
Quicker compared to other bots but not very user-friendly
There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.
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JonathanNg - PeerSpot reviewer
Helped us identify areas where frontline staff aren't following standard procedures or using unexpected systems, giving us better insight into our end users' workflows
To analyze and make sense of the data generated by Kryon process discovery can be a lot of effort. It's not as automatic as some might think. It really depends on how many processes you have and how actively you use them. But the scalability aspect isn't necessarily about deployment or technical maintenance. It's really about how you analyze and gain insights from the data gathering. I'd rate the scalability a seven out of ten because the solution has been scaling well for a long time. It's very easy to deploy. But getting value out of it at scale can be a challenge, just like with any deployment. We use it mainly for process discovery. We actually proceed it from different teams. So, we have 15 licenses that we rotate with different people, actually through different teams. So, we do discovery for the online team; we gather the results after about two weeks to a month. We analyze those results, and then we deploy them again on the analytics team. We regularly deploy it to different teams. So, it's in constant use. It just runs on the systems through discovery mode most of the time.
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
16%
Manufacturing Company
8%
Educational Organization
7%
Financial Services Firm
23%
Computer Software Company
14%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NICE Robotic Automation?
Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a ...
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What is your experience regarding pricing and costs for NICE Robotic Automation?
In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that...
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What needs improvement with NICE Robotic Automation?
There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the ins...
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Best RPA tools for IBM iSeries
We have found that Foxtrot (Now NintexRPA) is a very solid solution for IBM iSeries integration using the IBM ACS 5250 emulator, in addition Datamatics TruBot is an alternative solution.
See all answers
What do you like most about Nintex RPA?
Nintex RPA often includes security features, including encryption and user access controls, which ensure the protection of sensitive data and compliance with security standards.
See all answers
What is your experience regarding pricing and costs for Nintex RPA?
Although Nintex RPA is expensive, it is somewhat affordable considering its features. I would rate the cost aspect as an eight out of ten.
See all answers
 

Comparisons

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Compared 60% of the time
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Compared 25% of the time
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Automation Anywhere vs NICE Robotic Automation
Compared 15% of the time
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Compared 44% of the time
Microsoft Power Automate vs Nintex RPA Logo
Microsoft Power Automate vs Nintex RPA
Compared 23% of the time
Blue Prism vs Nintex RPA Logo
Blue Prism vs Nintex RPA
Compared 9% of the time
Jiffy.ai Automate vs Nintex RPA Logo
Jiffy.ai Automate vs Nintex RPA
Compared 9% of the time
Automation Anywhere vs Nintex RPA Logo
Automation Anywhere vs Nintex RPA
Compared 7% of the time
More Nintex RPA Competitors
 

Product Reports

Buyer's Guide
NICE Robotic Automation
December 2024
NICE Robotic Automation reportDownload NICE Robotic Automation product report
Buyer's Guide
Nintex RPA
December 2024
Nintex RPA reportDownload Nintex RPA product report
 

Also Known As

No data available
Kryon RPA
 

Learn More

NICE
Nintex
 

Overview

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

Using Nintex RPA, enterprises can leverage trained bots to quickly and cost-effectively automate routine tasks without the use of code in an easy-to-use drag and drop interface. Users are now equipped with a comprehensive, enterprise-grade process management and automation solution that streamlines processes fueled by both structured and unstructured data sources.

 

Sample Customers

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Amazon, Audi, Chevron, Toyota, Uber, Walmart
Buyer's Guide
NICE Robotic Automation vs. Nintex RPA
December 2024
Free Report: NICE Robotic Automation vs. Nintex RPA
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