ServiceNow IT Operations Management and Nutanix Cloud Manager both compete in the IT operations management category. ServiceNow seems to have an edge due to its comprehensive support and platform scalability, while Nutanix is favored for its competitive pricing and robust automation capabilities.
Features: ServiceNow stands out for its Discovery, Service Mapping, and Orchestration capabilities, which aid in reducing operational costs and streamlining processes. Its single platform offers all required ITSM modules allowing easy implementation and setup. Nutanix is noted for its cluster management and automation features, such as 1-Click Upgrade and central management through Prism, and its capability to offer a cloud-like experience on-premises.
Room for Improvement: ServiceNow could become more accessible for SMEs with cost adjustments and requires enhancements in integration for its discovery features. Better Service Mapping and AI integration are suggested improvements. Nutanix could simplify its licensing and pricing models; improvements in user interface experience and expanded integration capabilities, particularly across multiple clouds, are also needed. Clearer and more detailed documentation is advised.
Ease of Deployment and Customer Service: ServiceNow provides versatile deployment across Public, Hybrid, and On-premises clouds but has mixed reviews for its technical support, with noted response time and support level improvements needed. Nutanix is strong in customer service and support, particularly in On-premises and Hybrid Cloud setups, though improvements in technical support responsiveness are suggested.
Pricing and ROI: ServiceNow is viewed as expensive, suitable mainly for large enterprises, despite providing a strong ROI through enhanced workflows and comprehensive features. Nutanix offers a more competitive pricing structure, often considered cost-effective for its full capabilities, and offers good ROI through time and operational savings. However, its licensing model could be clarified to enhance customer satisfaction.
It reduced staffing needs from four full-time staff to fewer due to automation.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
I would rate the stability a nine out of ten.
Quick resolution of disconnection issues and errors in plugins is crucial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
It is not cheap or expensive.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
The file server is the best feature because it supports different vendors such as Microsoft Hyper-V and VMware without locking with a specific vendor.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment.
IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.
IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.
What Are the Key Features?In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.
Nutanix Cloud Manager (NCM) is a cloud management tool that drives consistent governance across private and public clouds for its users. The solution brings simplicity and ease of use to managing and building cloud deployments by providing a unified multicloud management that addresses common cloud adoption challenges.
Nutanix Cloud Manager offers four key value drivers:
Nutanix Cloud Manager provides coverage for Nutanix private clouds as well as for VMware's. The solution also supports several popular public cloud providers, including Amazon AWS, Microsoft Azure, and Google Cloud Platform (GCP). NCM provides additional flexibility for users, as it is also available as a fully managed Software as a Service (SaaS). This product allows companies to benefit from all of Nutanix multicloud self-services, application automation, security compliance, and governance, without depending on Nutanix Cloud Infrastructure.
Nutanix Cloud Manager (NCM) Features
Nutanix Cloud Manager (NCM) has features in the four key categories already mentioned. Some of the main capacities of the solution include:
Nutanix Cloud Manager (NCM) Benefits
Nutanix Cloud Manager (NCM) provides its users with several benefits. These include:
Reviews from Real Users
An IT Operations at an energy/utilities company likes Nutanix Cloud Manager (NCM) because the product provides visibility, simplifies operations, and saves time and cost.
Drew P., a network systems administrator at Moda Health, rates NCM highly because the product saves man-hours with excellent speed on outcomes and provides a continuous validation process.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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