Nutanix Prism vs ServiceNow IT Operations Management comparison

The compared Nutanix and ServiceNow solutions aren't in the same category. Nutanix is ranked #2 in VM , with an average rating of 9.1, and holds a 17.1% mindshare in the category. ServiceNow is ranked #1 in EM , with an average rating of 8.5, and holds a 18.2% mindshare. Additionally, 98% of Nutanix users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.

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Executive Summary

We performed a comparison between Nutanix Prism and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out what your peers are saying about VMware, Nutanix, IBM and others in Virtualization Management Tools.

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Buyer's Guide

Virtualization Management Tools

October 2024

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IBM Turbonomic

Mindshare comparison

Virtualization Management Tools

Event Monitoring

Featured Reviews

SubashSubbiah

Assistant Consultant at a tech services company with 10,001+ employees

Dec 10, 2022

It can tell us where performance is lagging on the hardware layer, but the reporting on the application layer is lacking

The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer. I would like them to add some apps for physical device load resourcing and physical-to-virtual calculation. It gives excellent recommendations for the virtual layer but doesn't have the capabilities for physical-to-virtual analysis. Automated deployment is something else they could add. Some built-in automation features are helpful, but we aren't effectively using a few. We want a few more automated features, like autoscaling and automatic performance optimization testing would be useful.

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Arpan Rakshit

IT System Administrator at Bandhan Bank

Jul 25, 2023

Reduced our administration and rack space significantly, with everything in one box

Nutanix is a great product, but I won't say it is a data center product. If it could leverage or work with non-Nutanix infrastructure, it would be a total data center solution. Right now, with Prism Central, we can only manage Nutanix clusters. If we were able to manage the whole data center from the single pane of glass, it would be more helpful. I think that would help all customers. Also, Nutanix Flow for microsegmentation is limited right now to AHV clusters, meaning only Nutanix clusters. If it could integrate with all my infrastructure, I would have a pane of glass where I could manage my whole data center, including microsegmentation. They really need to extend its features beyond the Nutanix infrastructure. That is the one thing I would really like to see improvement on.

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VivekSaini

IT Consultant at Aon Corporation

Nov 22, 2022

A very capable solution that includes a valuable, user-friendly workflow management tool

Our company has forty team members who use the solution for change management, problem management, and our intake process. We use the workflow management tool for several provisions. For example, a requester creates the request, it goes to the floor for approval, and then it automatically connects…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Before implementing Turbonomic, we had difficulty reaching a consensus about VM placement and sizing. Everybody's opinion was wrong, including mine. The application developers, implementers, and infrastructure team could never decide the appropriate size of a virtual machine. I always made the machines small, and they always made them too big. We were both probably wrong."

"On-premises, one advantage I find particularly appealing is the ability to create policies for automatic CPU and memory scaling based on demand."

"I only deal with the infrastructure side, so I really couldn't speak to more than load balancing as the most valuable feature for me. It provides specific actions that prevent resource starvation. It always keeps things in perfect balance."

"It is a good holistic platform that is easy to use. It works pretty well."

"I like the analytics that help us optimize compatibility. Whereas Azure Advisor tells us what we have to do, Turbonomic has automation which actually does those things. That means we don't have to be present to get them done and simplifies our IT engineers' jobs."

"The feature for optimizing VMs is the most valuable because a number of the agencies have workloads or VMs that are not really being used. Turbonomic enables us to say, 'If you combine these, or if you decide to go with a reserve instance, you will save this much.'"

"We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time."

"We can manage multiple environments using a single pane of glass, which is something that I really like."

More IBM Turbonomic pros

"Everything is available within one console."

"Because in my role I create a lot of reports, it is very handy to be able to show the customer, "This is your cluster. At the moment, you are using this much CPU, this much RAM, and this much storage." I can give them information on what they're using, how many VMs, and the amount of data they're using."

"We can also manage our disaster recovery plan from a single console."

"Nutanix Insights... does analytics on resource usage for all virtual machines to determine if they are using the allocated resources efficiently or if they are wasting them. It gives us insights into which virtual machines are using the resources over the past months or weeks or days, and which ones are not using them. That way, we can rearrange resource usage for the virtual machines."

"Prism is easy to scale."

"Prism's best features include the single point of failure (SPOF) and ease of implementation."

"The features that I have found most valuable are its storage flexibility, linear scalability, and perhaps ease of use and powerful support."

"There are so many valuable features but Nutanix Flow for microsegmentation of the network, and the Life Cycle Manager for dating hardware and software are among the most important for us."

More Nutanix Prism pros

"Has service mapping, impact management, metric intelligence and health of analytics."

"I am impressed with the tool's ability to track information in an easy way."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

"The scalability of ServiceNow is good."

"It's easy to set up."

"I like the solution due to the fact that it's scalable."

"The most valuable feature of ServiceNow IT Operations Management is the user interface."

More ServiceNow IT Operations Management pros

Cons

"There are a few things that we did notice. It does kind of seem to run away from itself a little bit. It does seem to have a mind of its own sometimes. It goes out there and just kind of goes crazy. There needs to be something that kind of throttles things back a little bit. I have personally seen where we've been working on things, then pulled servers out of the VMware cluster and found that Turbonomic was still trying to ship resources to and from that node. So, there has to be some kind of throttling or ability for it to not be so buggy in that area. Because we've pulled nodes out of a cluster into maintenance mode, then brought it back up, and it tried to put workloads on that outside of a cluster. There may be something that is available for this, but it seems very kludgy to me."

"In Azure, it's not what you're using. You purchase the whole 8 TB disk and you pay for it. It doesn't matter how much you're using. So something that I've asked for from Turbonomic is recommendations based on disk utilization. In the example of the 8 TB disk where only 200 GBs are being used, based on the history, there should be a recommendation like, "You can safely use a 500 GB disk." That would create a lot of savings."

"It can be more agnostic in terms of the solutions that it provides. It can include some other cost-saving methods for the public cloud and SaaS applications as well."

"Some features are only available via changes to the deployment YAML, and it would be better to have them in the UI."

"They could add a few more reports. They could also be a bit more granular. While they have reports, sometimes it is hard to figure out what you are looking for just by looking at the date."

"The issue for us with the automation is we are considering starting to do the hot adds, but there are some problems with Windows Server 2019 and hot adds. It is a little buggy. So, if we turn that on with a cluster that has a lot of Windows 2019 Servers, then we would see a blue screen along with a lot of applications as well. Depending on what you are adding, cores or memory, it doesn't necessarily even take advantage of that at that moment. A reboot may be required, and we can't do that until later. So, that decreases the benefit of the real-time. For us, there is a lot of risk with real-time."

"We don't use Turbonomic for FinOps and part of the reason is its cost reporting. The reporting could be much more robust and, if that were the case, I could pitch it for FinOps."

"I do not like Turbonomic's new licensing model. The previous model was pretty straightforward, whereas the new model incorporates what most of the vendors are doing now with cores and utilization. Our pricing under the new model will go up quite a bit. Before, it was pretty straightforward, easy to understand, and reasonable."

More IBM Turbonomic cons

"No integration of commands to manage AHV."

"The three clusters we have at our remote offices are just one-node clusters. If there were an easier way to upgrade items such as the BIOS, SATA drives, the BMC, et cetera, on those, that would be helpful."

"In our environment we are using it alongside VMware, so some integration with that would be nice. VMware has SHD (Skyline Health Diagnostics) which diagnoses health and gives suggestions. A plug-in for taking information out of it would be helpful."

"The process of converting and importing virtual machines to the Nutanix environment is quite complicated."

"I wish the main landing page, the dashboard, could be organized in a way where, when there is an alert because something is wrong, I would not have to click three or four times to get to what actually happened. I wish it were quicker to get to the bottom of the problem."

"One problem I faced when creating a VM and adding a hard disk to is that Nutanix Prism did not allow me to reduce that VM's hard disk."

"When we get a request from a user for a file-level recovery, there are self-recovery options, but they only work if the replication is available to that cluster locally... In VMware, we could restore a VM and attach the hard drive to any other server and copy the file easily. But that kind of facility is not available in AHV."

"The VM backup could be better, and its licensing could be better. We have had some licensing issues with Nutanix Files. The default license should be 1 TB or more. Currently, for Nutanix Files sharing, we can only use 500 Gigabytes."

More Nutanix Prism cons

"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."

"The setup and deployment could be simplified, and the pricing could improve."

"The solution's subscription model could be improved."

"There is room for improvement in the stability of ServiceNow."

"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."

"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."

"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"I don't know the current prices, but I like how the licensing is based on the number of instances instead of sockets, clusters, or cores. We have some VMs that are so heavy I can only fit four on one server. It's not cost-effective if we have to pay more for those. When I move around a VM SQL box with 30 cores and a half-terabyte of RAM, I'm not paying for an entire socket and cores where people assume you have at least 10 or 20 VMs on that socket for that pricing."

"What I can advise is to trial the product, taking advantage of the Turbonomic pre-sales implemention support and kickstart training."

"Contact the Turbonomic sales team, explain your needs and what you're looking to monitor. They will get a pre-sales SE on the phone and together work up a very accurate quote."

"The pricing and licensing are fair. We purchase based on benchmark pricing, which we have been able to get. There are no surprise charges nor hidden fees."

"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."

"I know there have been some issues with the billing, when the numbers were first proposed, as to how much we would save. There was a huge miscommunication on our part. Turbonomic was led to believe that we could optimize our AWS footprint, because we didn't know we couldn't. So, we were promised savings of $750,000. Then, when we came to implement Turbonomic, the developers in AWS said, "Absolutely not. You're not putting that in our environment. We can't scale down anything because they coded it." Our AWS environment is a legacy environment. It has all these old applications, where all the developers who have made it are no longer with the company. Those applications generate a ton of money for us. So, if one breaks, we are really in trouble and they didn't want to have to deal with an environment that was changing and couldn't be supported. That number went from $750,000 to about $450,000. However, that wasn't Turbonomic's fault."

"I have not seen Turbonomic's new pricing since IBM purchased it. When we were looking at it in my previous company before IBM's purchase, it was compatible with other tools."

"Licensing is per socket, so load up on the cores rather than a lot of lower core CPUs."

More IBM Turbonomic pricing and cost advice

"The pricing is based on a licensing model and is around $10,000 for a two-year license."

"Nutanix Prism is affordable. It depends on the category of license you select. They have multiple options, and we selected the one that was suitable for our infrastructure and requirements. The licensing model worked for us."

"The good thing about Nutanix Prism is that we don't have to pay for a hypervisor, but their licensing cost is a little bit on the high side."

"...we use it for small and medium-sized businesses. For those companies, Nutanix is too expensive, it's for bigger businesses..."

"I rate the product's price a seven on a scale of one to ten, where one is expensive and ten is cheap."

"Nutanix Prism is priced better than some of the competing solutions."

"Prism is cheaper compared to competitors like Cisco HyperFlex or HP vSAN."

"We have spent a lot of money on the Nutanix solution with Prism. Yet, for this amount of money we could be buying high-end storage with a lot of IOPS and bandwidth, even more than with Nutanix."

More Nutanix Prism pricing and cost advice

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"The price of ServiceNow IT Operations Management is expensive."

"The solution offers yearly licenses and a subscription model for add-on features."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"It has different subscription models."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Healthcare Company

Computer Software Company

26%

Government

Financial Services Firm

Manufacturing Company

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

12%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?

It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...

See all answers

What needs improvement with Turbonomic?

The implementation could be enhanced.

See all answers

What is your primary use case for Turbonomic?

We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...

See all answers

What do you like most about Nutanix Prism?

Nutanix Prism offers web scaling, which facilitates easy scaling.

See all answers

What is your experience regarding pricing and costs for Nutanix Prism?

I rate the product price as an eight out of ten. It is a premium solution that can be a bit expensive. Sometimes, add...

See all answers

What needs improvement with Nutanix Prism?

The product's price is an area of concern where improvements are required.

See all answers

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is a little expensive. I rate the product’s pricing a six or seven out of ten, where one is cheap and ten is expen...

See all answers

What needs improvement with ServiceNow IT Operations Management?

The main issue with ITOM in an enterprise environment is performance. If you're ingesting hundreds of thousands of ev...

See all answers

Comparisons

VMware Aria Operations vs IBM Turbonomic

Compared 20% of the time

Azure Cost Management vs IBM Turbonomic

Compared 12% of the time

VMware vSphere vs IBM Turbonomic

Compared 9% of the time

Cisco Intersight vs IBM Turbonomic

Compared 9% of the time

CloudBolt vs IBM Turbonomic

Compared 2% of the time

More IBM Turbonomic Competitors

VMware Aria Operations vs Nutanix Prism

Compared 25% of the time

Nutanix Cloud Manager (NCM) vs Nutanix Prism

Compared 19% of the time

Zabbix vs Nutanix Prism

Compared 18% of the time

Cisco UCS Manager vs Nutanix Prism

Compared 13% of the time

PRTG Network Monitor vs Nutanix Prism

Compared 2% of the time

More Nutanix Prism Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 15% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 9% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 7% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 6% of the time

IBM Tivoli NetCool OMNIbus vs ServiceNow IT Operations Management

Compared 5% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

IBM Turbonomic

October 2024

Download IBM Turbonomic product report

Buyer's Guide

Nutanix Prism

October 2024

Download Nutanix Prism product report

Buyer's Guide

ServiceNow IT Operations Management

October 2024

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

Turbonomic, VMTurbo Operations Manager

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ServiceNow ITOM

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Nutanix

ServiceNow

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Nutanix

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ServiceNow

Overview

IBM Turbonomic is a performance and cost optimization platform for public, private, and hybrid clouds used by companies to assure application performance while eliminating inefficiencies by dynamically resourcing applications through automated actions.

IBM Turbonomic leverages AI to continuously analyze application resource consumption, deliver insights and dashboards, and make real-time adjustments. Common use cases include cloud cost optimization, cloud migration planning, data center modernization, FinOps acceleration, Kubernetes optimization, sustainable IT, and application resource management. By integrating with various cloud platforms, on-premise infrastructures, and containers, IBM Turbonomic provides a holistic view of the environment, ensuring that resources are allocated efficiently.

The solution is designed to support complex IT environments, offering actionable insights and automated actions that help IT teams proactively manage application performance and infrastructure resources. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years.

IBM Turbonomic manages resources across hybrid and on-premises data centers to ensure efficiency and financial impact awareness. It automates resource allocation, balances memory dynamically, and provides robust performance metrics. Users benefit from its ability to prevent resource starvation and offer cost-saving recommendations through continuous management. Executive Dashboards provide insights for cost justification and resource management, making IT operations simpler with AI-driven automation and actionable recommendations.

What are the most important features of IBM Turbonomic?

Automated Resource Allocation: Dynamically allocates resources for optimal performance.
Dynamic Memory Balancing: Adjusts memory allocation to prevent resource shortages.
Right-Sizing: Sizes VMs accurately for Azure and on-prem environments.
Single Platform Management: Manages resources across hybrid and on-premises data centers.
Proactive Performance Optimization: Continuously optimizes performance to prevent issues.
Kubernetes Support: Enhances container management with robust support.
Cost-Saving Recommendations: Provides actionable tips for reducing expenses.

What benefits should users look for in IBM Turbonomic reviews?

Cost Reduction: Helps minimize expenses through efficient resource management.
Performance Improvement: Enhances application performance by preventing resource starvation.
Detailed Insights: Offers comprehensive analytics to justify costs and resource utilization.
Simplified IT Processes: Uses AI automation to streamline operations.

IBM Turbonomic is implemented across multiple industries, including finance for optimizing peak payroll processing, IT for enhanced virtual server management, and healthcare for reliable performance monitoring. Organizations benefit from its robust automation, ensuring maximum efficiency and cost savings.

Nutanix makes infrastructure invisible, elevating IT to focus on the applications and services that power their business. The Nutanix enterprise cloud platform leverages web-scale engineering and consumer-grade design to natively converge compute, virtualization and storage into a resilient, software-defined solution with rich machine intelligence. The result is predictable performance, cloud-like infrastructure consumption, robust security, and seamless application mobility for a broad range of enterprise applications.

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.

JetBlue, International Speedway Corporation, SAIC Volkswagen

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Virtualization Management Tools

October 2024

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