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Nutanix Prism vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.9
IBM Turbonomic's customer service is praised for prompt, knowledgeable support and efficient issue resolution, maintaining high overall satisfaction.
Sentiment score
8.5
Users praise Nutanix Prism's effective customer service, valuing knowledgeable support and proactive issue resolution despite minor improvement areas.
Sentiment score
7.2
ServiceNow IT Operations Management support is generally prompt and knowledgeable, but some users seek better documentation and faster resolutions.
 

Room For Improvement

Sentiment score
6.0
IBM Turbonomic needs an updated user interface, enhanced reporting, better documentation, and improved integration with third-party tools.
Sentiment score
5.7
Nutanix Prism needs a more intuitive interface, better automation, improved integration, and enhanced support for user-friendliness and compatibility.
Sentiment score
6.0
ServiceNow IT Operations Management is costly, complex to deploy, with limited features, difficult integrations, and needs UI, AI, and performance improvements.
 

Scalability Issues

Sentiment score
8.0
IBM Turbonomic scales effectively, managing large environments and thousands of virtual machines with flexible licensing and strong support.
Sentiment score
7.9
Nutanix Prism is highly scalable, easy to expand, often without downtime, though some cite capacity-related limitations.
Sentiment score
8.4
ServiceNow IT Operations Management is highly scalable, allowing easy expansion, with seamless user addition but potential network integration complexities.
 

Setup Cost

No sentiment score available
IBM Turbonomic offers flexible, cost-effective pricing, with significant savings over additional VMware hosts; negotiate for tailored deals.
Sentiment score
7.5
Nutanix Prism offers competitive pricing with robust features and ease of use, though higher than some alternatives.
No sentiment score available
ServiceNow IT Operations Management provides customizable, premium pricing based on customer needs, making it a comprehensive but expensive solution.
 

Stability Issues

Sentiment score
8.7
IBM Turbonomic is highly stable, with minor issues quickly resolved, maintaining strong performance and reliable recovery from disruptions.
Sentiment score
8.5
Nutanix Prism is reliable and stable, handling heavy workloads with minimal issues and high user ratings despite minor initial bugs.
Sentiment score
8.6
ServiceNow IT Operations Management is highly stable and reliable, generally rated between seven and nine out of ten.
 

Valuable Features

Sentiment score
8.2
IBM Turbonomic enhances IT efficiency through automation, resource optimization, workload management, integration, and efficient cost-performance balance.
Sentiment score
8.5
Nutanix Prism provides centralized management with an intuitive interface, offering upgrades, integration, automation, security, and scalability features.
Sentiment score
8.6
ServiceNow IT Operations Management excels in asset discovery, service mapping, user-friendly interface, scalability, and efficient tracking, reducing costs.
 

Categories and Ranking

IBM Turbonomic
Sponsored
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Cloud Management (4th), Virtualization Management Tools (3rd), Cloud Analytics (1st), Cloud Cost Management (1st)
Nutanix Prism
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
60
Ranking in other categories
Virtualization Management Tools (2nd), Data Center Infrastructure Management (4th)
ServiceNow IT Operations Ma...
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
38
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), IT Infrastructure Monitoring (7th), AIOps (4th)
 

Mindshare comparison

Virtualization Management Tools
Event Monitoring
 

Featured Reviews

SubashSubbiah - PeerSpot reviewer
It can tell us where performance is lagging on the hardware layer, but the reporting on the application layer is lacking
The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer. I would like them to add some apps for physical device load resourcing and physical-to-virtual calculation. It gives excellent recommendations for the virtual layer but doesn't have the capabilities for physical-to-virtual analysis. Automated deployment is something else they could add. Some built-in automation features are helpful, but we aren't effectively using a few. We want a few more automated features, like autoscaling and automatic performance optimization testing would be useful.
Arpan Rakshit - PeerSpot reviewer
Reduced our administration and rack space significantly, with everything in one box
Nutanix is a great product, but I won't say it is a data center product. If it could leverage or work with non-Nutanix infrastructure, it would be a total data center solution. Right now, with Prism Central, we can only manage Nutanix clusters. If we were able to manage the whole data center from the single pane of glass, it would be more helpful. I think that would help all customers. Also, Nutanix Flow for microsegmentation is limited right now to AHV clusters, meaning only Nutanix clusters. If it could integrate with all my infrastructure, I would have a pane of glass where I could manage my whole data center, including microsegmentation. They really need to extend its features beyond the Nutanix infrastructure. That is the one thing I would really like to see improvement on.
Archana Menon - PeerSpot reviewer
Easy to use and has great orchestration and automation capabilities
The solution's initial setup is straightforward. Complexity always comes when the company requirements are added. There is a reason why ServiceNow is a market leader. If they would also bring in the complex nature like their peers, force companies to stick to out-of-the-box all the time, and bring in product customizations or product revisions, which would force other users not to use customization, then it would not stay like that. ServiceNow should not go the same route as other vendors and restrict their products from being scaled up or scaled down.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
11%
Government
5%
Computer Software Company
26%
Government
8%
Financial Services Firm
8%
Manufacturing Company
7%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
12%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about Nutanix Prism?
Nutanix Prism offers web scaling, which facilitates easy scaling.
What is your experience regarding pricing and costs for Nutanix Prism?
The pricing is reasonable, approximately $400 to $500 per core.
What needs improvement with Nutanix Prism?
There is a need for more migration tools, especially for migrating a solution from non-Nutanix environments to a Nuta...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is a little expensive. I rate the product’s pricing a six or seven out of ten, where one is cheap and ten is expen...
What needs improvement with ServiceNow IT Operations Management?
The main issue with ITOM in an enterprise environment is performance. If you're ingesting hundreds of thousands of ev...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
No data available
ServiceNow ITOM
 

Learn More

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Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
JetBlue, International Speedway Corporation, SAIC Volkswagen
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about VMware, Nutanix, IBM and others in Virtualization Management Tools. Updated: November 2024.
816,406 professionals have used our research since 2012.