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Nutanix Prism vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Nutanix Prism enhances efficiency by lowering costs, reducing manpower, and improving ROI through simplified management and resource optimization.
Sentiment score
6.1
ServiceNow IT Operations Management provides quick ROI through enhanced visibility, workflow speed, and reduced staffing needs.
Initially, the CapEx was higher than VMware's, but considering the operational cost over time, it has been beneficial.
You will get 60% ROI with Nutanix Prism on-premises.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
7.9
Nutanix Prism's support is praised for responsiveness, expertise, and efficiency, offering 24/7 global assistance with multiple support tiers.
Sentiment score
6.1
Customers value ServiceNow IT Operations Management for responsiveness and knowledge, but highlight support consistency and documentation as improvement areas.
They respond within five minutes and provide excellent assistance.
Basic means standard business hours support, Production means 24/7, Mission Critical means faster SLA with technical account managers connectivity, and Ultimate means full white-glove support with a dedicated team.
Nutanix support is excellent, and their response time is extremely fast.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
 

Scalability Issues

Sentiment score
7.8
Nutanix Prism offers efficient scalability for enterprises, though resource limits necessitate extra nodes for optimal performance and minimal downtime.
Sentiment score
7.5
ServiceNow IT Operations Management offers scalable architecture for medium to large entities, though complexity and cost may challenge smaller firms.
I rate the scalability as ten out of ten.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
 

Stability Issues

Sentiment score
7.8
Nutanix Prism is praised for its stability and reliability, with minor issues effectively managed, leading to positive user experiences.
Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, though performance may vary based on setup and network conditions.
Even after applying the upgrade, we had to patch again as there was a problem with Prism.
The entire Nutanix solution is stable.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
 

Room For Improvement

Nutanix Prism needs interface enhancements, better integration, improved analytics, and automation for enhanced usability and efficient management.
ServiceNow IT Operations Management needs simplified pricing, enhanced cloud integration, improved UI, streamlined licensing, and better scalability and automation.
The presales and marketing team should inform clients about resource requirements, such as RAM used by CVM, to help manage expectations.
Currently, if I want to use NKP Ultimate or Pro features, I must pay separately, and the process is not easy, especially in Africa.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
 

Setup Cost

Enterprise buyers find Nutanix Prism's pricing high but appreciate its value and ease despite renewal and licensing concerns.
ServiceNow IT Operations Management offers costly, feature-rich licensing options, seen as valuable but less competitive than other solutions.
The cost is high, and the license payment is not easy in Africa due to numerous intermediaries between users and solution providers.
At first, the cost seemed heavy, but over time, its cost-effectiveness became evident.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
 

Valuable Features

Nutanix Prism provides centralized management with flexibility and scalability, enhancing IT operations through intuitive dashboards and seamless integration.
ServiceNow IT Operations Management enhances efficiency through automation, integration, and user-friendly tools, improving infrastructure management and reducing costs.
It simplifies firmware and software updates, making it hassle-free for IT engineers.
One of the most useful features is the disaster recovery setup, which includes two clusters, one for our production server and another for our recovery site.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
 

Categories and Ranking

Nutanix Prism
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
64
Ranking in other categories
Virtualization Management Tools (5th), Data Center Infrastructure Management (5th)
ServiceNow IT Operations Ma...
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Event Monitoring (1st), Cloud Management (10th), IT Infrastructure Monitoring (9th), AIOps (3rd)
 

Mindshare comparison

Nutanix Prism and ServiceNow IT Operations Management aren’t in the same category and serve different purposes. Nutanix Prism is designed for Virtualization Management Tools and holds a mindshare of 13.0%, down 14.1% compared to last year.
ServiceNow IT Operations Management, on the other hand, focuses on Event Monitoring, holds 17.2% mindshare, down 18.6% since last year.
Virtualization Management Tools Market Share Distribution
ProductMarket Share (%)
Nutanix Prism13.0%
VMware Aria Operations30.7%
IBM Turbonomic13.0%
Other43.3%
Virtualization Management Tools
Event Monitoring Market Share Distribution
ProductMarket Share (%)
ServiceNow IT Operations Management17.2%
OpsRamp14.0%
SCOM9.6%
Other59.2%
Event Monitoring
 

Featured Reviews

Khurram Hussain - PeerSpot reviewer
Efficiently manage virtual machines with robust disaster recovery
Nutanix Prism is mainly used for our daily operations, similar to VMware. Despite the lack of extraordinary features, it efficiently manages our daily operations now that we are managing our VMs. One of the most useful features is the disaster recovery setup, which includes two clusters, one for our production server and another for our recovery site.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
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Top Industries

By visitors reading reviews
Computer Software Company
26%
Manufacturing Company
8%
Government
8%
Financial Services Firm
7%
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
11%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise28
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise26
 

Questions from the Community

What do you like most about Nutanix Prism?
Nutanix Prism offers web scaling, which facilitates easy scaling.
What is your experience regarding pricing and costs for Nutanix Prism?
At first, the cost seemed heavy, but over time, its cost-effectiveness became evident.
What needs improvement with Nutanix Prism?
I have not noticed any downsides or drawbacks in Nutanix Prism. However, if you want to manage multiple clusters, you need Prism Center. The Prism Element and Prism Center versions are available. P...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management has not been very popular in these regions for multiple reasons. One is that for SMB customers, ServiceNow IT Operations Management is not very affordable. It is...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

JetBlue, International Speedway Corporation, SAIC Volkswagen
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Broadcom, Nutanix, Veeam Software and others in Virtualization Management Tools. Updated: September 2025.
869,883 professionals have used our research since 2012.