Opsgenie vs Splunk Enterprise Platform comparison

Atlassian and Splunk are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #2 with an average rating of 8.3, while Splunk is ranked #5 with an average rating of 8.4. Atlassian holds a 16.9% mindshare in IMS, compared to Splunk’s 1.4% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 93% of Splunk users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

1,852 Views
1,240 Comparison Views

100% willing to recommend

Splunk Enterprise Platform

Read 31 Splunk Enterprise Platform reviews

75 Views
42 Comparison Views

93% willing to recommend

Opsgenie

Splunk Enterprise Platform

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Executive SummaryUpdated on Jan 2, 2025

Opsgenie and Splunk Enterprise Platform compete in the incident management and data analytics sectors. Splunk seems to have the upper hand due to its extensive real-time data processing and analytics capabilities.

Features:Opsgenie offers a rich set of features such as notification, ticket tracking, automation, and customization with third-party applications. It has strong on-call management tools. Splunk Enterprise Platform provides extensive data analysis capabilities, including processing various data formats, real-time analytics, and customizable dashboards and reports.

Room for Improvement:Opsgenie could benefit from enhanced integrations with AWS, Azure, and Google Cloud, improved user-friendliness for configuration, and more competitive pricing. Splunk Enterprise Platform could improve with more out-of-the-box features, better dashboards, enhanced AI capabilities, and more flexible pricing.

Ease of Deployment and Customer Service:Opsgenie is available on cloud-based infrastructure, simplifying deployment across public and private clouds, although customer service experiences vary. Splunk Enterprise Platform is predominantly on-premises, supporting hybrid cloud setups; however, its technical support could benefit from better response times and integration support.

Pricing and ROI:Opsgenie is considered more affordable with scalable plans based on usage, offering efficiency gains that highlight ROI. Splunk Enterprise Platform's high pricing, especially tied to data usage, is a concern for small businesses, yet its comprehensive data handling offers positive ROI for many users.

To learn more, read our detailed Opsgenie vs. Splunk Enterprise Platform Report (Updated: March 2025).

Buyer's Guide

Opsgenie vs. Splunk Enterprise Platform

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

2nd

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Enterprise Platform

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Data Visualization (4th)

Mindshare comparison

As of April 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 16.9%, down from 24.3% compared to the previous year. The mindshare of Splunk Enterprise Platform is 1.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

The price is competitive and it's easy to use and configure

We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.

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ABHISHEK DUBEY

Senior Consultant at HSBC

Helps to monitor logs from various sources but improvement is needed in support

The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system. The dashboard and visualization features are good for data analysis. With features like the Studio dashboard introduced in versions 8 to 9, users find it much easier to create dashboards without knowledge of languages like XML.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"This is a scalable solution. I would rate it a nine out of ten for scalability."

"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."

"Opsgenie is easy to configure and use."

More Opsgenie pros

"Splunk Enterprise Platform is a good tool to have, but it is expensive."

"The product is very easy to use."

"It can handle large datasets, swiftly consolidating outputs from every server and device across the network."

"The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system."

"The most valuable feature of Splunk for data analysis is its ability to search using SPL and SQL."

"Splunk Enterprise is a wireless enterprise application that can be customized based on training."

"Splunk Enterprise Platform can be used for security, IT monitoring, and observability."

"The most valuable feature of the solution is the analytics part."

More Splunk Enterprise Platform pros

Cons

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"They could introduce many more features."

"The user interface could be improved."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"I would like to see improvements in reporting capabilities that could provide additional value."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

More Opsgenie cons

"Splunk Enterprise Platform should include more integrations with other security tools."

"The solution's license cost is high and can be improved."

"The tool lacked in providing a shareable format. I had to use pivot tables and manually parse and edit the data to create a visualization-friendly format. It was helpful when we had an issue. What would make it stronger is if it were more proactive. For example, if it highlighted major incidents and their impact on users without digging through notifications, that would be better. Typically, the first question we get is, "Oh, we had an incident. How bad was it? How many customers were impacted?" So having that information pop up from the notification would be helpful."

"Splunk is not an out-of-the-box solution like Micro Focus or Zabbix. You have to create your request to collect the data and add crucial components to the software."

"Pricing is an area that needs improvement, as it is considered high."

"Things have to be managed manually"

"The platform is too expensive for small businesses. Splunk should focus more on delivering something for small businesses and entrepreneurs."

"The product doesn’t have prebuilt dashboards."

More Splunk Enterprise Platform cons

Pricing and Cost Advice

"From the pricing perspective, they are on the higher side as compared to other competitors."

"The solution's prices are exorbitant."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"The cost of the solution depends on the package you select and is per user."

"Integration with other solutions is one of the most valuable features of Opsgenie."

More Opsgenie pricing and cost advice

"The tool is expensive."

"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."

"The product is expensive, and the cost depends on the amount of data ingestion."

"The solution’s pricing is moderate."

"The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."

"Product pricing is typically annual, and discounts are often available for longer-term commitments."

"Splunk Enterprise Platform is an expensive solution."

"There are yearly payments to be made towards the licensing costs attached to the solution."

More Splunk Enterprise Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

31%

Financial Services Firm

10%

Media Company

Retailer

Financial Services Firm

19%

Manufacturing Company

17%

Healthcare Company

13%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

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What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

What do you like most about Splunk Enterprise Platform?

The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.

See all answers

What needs improvement with Splunk Enterprise Platform?

While Splunk Enterprise Platform is a good product, it is expensive. Additionally, it is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively.

See all answers

What is your primary use case for Splunk Enterprise Platform?

We are working with AppDynamics, Splunk Enterprise Platform, and other Splunk products. However, the main use case here is with Splunk Enterprise Platform.

See all answers

Comparisons

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Compared 54% of the time

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Compared 14% of the time

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Compared 12% of the time

xMatters vs Opsgenie

Compared 6% of the time

BigPanda vs Opsgenie

Compared 5% of the time

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Apache Superset vs Splunk Enterprise Platform

Compared 80% of the time

Hubble vs Splunk Enterprise Platform

Compared 20% of the time

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Product Reports

Buyer's Guide

Opsgenie

March 2025

Download Opsgenie product report

Buyer's Guide

Splunk Enterprise Platform

March 2025

Download Splunk Enterprise Platform product report

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

Explore data of any type and value — no matter where it lives in your data ecosystem.
Drive business resilience by monitoring, alerting and reporting on your operations.
Create custom dashboards and data visualizations to unlock insights from anywhere — in your operations center, on the desktop, in the field and on the go.
Use data from anywhere across your entire organization so you can make meaningful decisions fast.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Information Not Available

Buyer's Guide

Opsgenie vs. Splunk Enterprise Platform

March 2025

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