Technical support is helpful. They have a good support bot for handling items so most case response times are fast. Support is aware and responsive but it takes time for them to resolve issues. Our whole enterprise is in the cloud and uses this application. It is a high priority to close any issues. We need an immediate response with resolution within two to three days. Support sends a lot of templates to fill in based on the priority or escalation. Completing templates takes time, particularly with the bot. The support process definitely needs improvement so technical support is rated a seven out of ten.
