PagerDuty Operations Cloud and Splunk Cloud Platform operate within the IT operations and incident management sector. PagerDuty stands out in specific incident management tasks through efficient alert routing and customization, while Splunk excels in broader event correlation and data handling capabilities due to its comprehensive data integration and visibility.
Features: PagerDuty is valued for efficient alert routing, customization, and integration with various tools which aids in incident management. Users benefit from its comprehensive alerting functions for devops teams, streamlined scheduling, and notification management. Splunk offers superior event correlation and data integration that provides end-to-end visibility, significantly improving investigation times.
Room for Improvement: PagerDuty could enhance scheduling flexibility, improve its user interface, and expand integrations to platforms like Zendesk or Slack. Users also suggest noise suppression features and a supervised alert escalation option. Splunk users suggest clearer pricing, extended platform integration, improved support responsiveness, and streamlining the setup of alerts and dashboards.
Ease of Deployment and Customer Service: Both solutions are available in public cloud environments, but Splunk offers additional deployment flexibility with hybrid and private cloud options. While both receive positive customer service feedback, users find PagerDuty's support particularly effective and responsive. Splunk occasionally faces delays in support response times.
Pricing and ROI: PagerDuty uses tier-based pricing that can escalate costs for larger user bases, but generally offers substantial ROI by improving operational efficiency. Splunk, with its volume-based licensing, is often seen as expensive, demanding higher upfront investment. However, it delivers value through comprehensive data management. Users express a desire for more transparent pricing from both platforms.
Premium support is costly and may not always provide a satisfactory experience.
The product was highly scalable, with no limits on the number of applications or event routing rules.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
The pre-built reports in Splunk Cloud Platform are generic and require manual adjustments to extract specific, granular information, which requires the user to be knowledgeable.
Splunk Cloud is considered too expensive, with its two product offerings both being costly.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
Splunk Cloud Platform is widely used for log management, security monitoring, application performance monitoring, troubleshooting, data aggregation, and IT operations. It centralizes logs from numerous sources, enabling detailed analysis, incident detection, and effective dashboard creation.
Companies across various industries leverage Splunk Cloud Platform for cybersecurity, compliance, user activity monitoring, and alerts. It helps in managing cloud environments, optimizing data storage costs, and enhancing customer insights with effective data visualization. The platform's robust capabilities include customizable reporting, flexible log sending, powerful search features, and seamless integration with other systems. Users monitor multiple environments and platforms effortlessly with the cloud infrastructure maintained by Splunk. Despite its advantages, users find the pricing steep, support ineffective, and encounter performance issues with large data volumes. Integration challenges, limited training resources, and insufficient documentation also pose concerns.
What are the most important features of Splunk Cloud Platform?Splunk Cloud Platform is implemented across industries including finance, healthcare, retail, and technology. Organizations use it to enhance cybersecurity measures, meet compliance requirements, monitor user activities, and issue automated alerts. In finance, it assists in fraud detection and compliance. In healthcare, it ensures data security and regulatory adherence. Retailers use it for customer behavior analysis and performance monitoring, while technology companies benefit from its troubleshooting and log management capabilities. Despite its powerful features, companies face challenges with pricing, support, and integration that require consideration during implementation.
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