PagerDuty Operations Cloud vs Splunk Enterprise Security comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

PagerDuty Operations Cloud
Average Rating
8.8
Number of Reviews
35
Ranking in other categories
Process Automation (11th), IT Alerting and Incident Management (1st), AIOps (8th), Critical Event Management (CEM) (1st)
Splunk Enterprise Security
Average Rating
8.4
Number of Reviews
255
Ranking in other categories
Log Management (1st), Security Information and Event Management (SIEM) (1st), IT Operations Analytics (1st)
 

Market share comparison

As of June 2024, in the IT Alerting and Incident Management category, the market share of PagerDuty Operations Cloud is 34.5% and it increased by 11.8% compared to the previous year. The market share of Splunk Enterprise Security is 2.4% and it decreased by 20.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
Unique Categories:
Process Automation
0.1%
AIOps
0.3%
Log Management
17.6%
Security Information and Event Management (SIEM)
13.7%
 

Featured Reviews

Michael Blonsky - PeerSpot reviewer
Sep 21, 2022
Customizable, useful policies, and reliable
We use PagerDuty for alerting and escalations. We have it integrated with our monitoring tools PagerDuty integrates well with many other monitoring applications, it provides us with a centralized view of what can be configured in terms of escalations, and who's on call.  We can control who is…
YK
May 8, 2024
Monitors the network and provides easy visibility into problems
The solution's most valuable feature is the dashboard, which allows us to see everything on the same page and provides easy visibility into problems. Splunk Enterprise Security has helped us find security events in our on-premises environment. It has helped improve our organization's ability to ingest and normalize data. Splunk does a good job of identifying and solving problems in real-time. We have reduce our alert volume by 80%. The solution provides relevant context to help guide our investigations. Splunk provides pretty detailed information. Based on that information, we can assign it to different teams. It has helped speed up our security investigations by 40%. Splunk Enterprise Security has helped reduce our mean time to resolve. In most cases, we're able to solve issues in less than 45 minutes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"PagerDuty is very stable and very reliable."
"It has a big user base, so the community is useful."
"It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query on Splunk. The resolution time is about the same, but it took longer to discover the issue with ArcSight. Our previous solution took about an hour or more, but Splunk can do it within a few minutes or an hour at most."
"The most valuable features include agility and Splunk Enterprise Security's ability to quickly search for alerted items, as well as the capacity to create custom alerts using the SQL language employed by Splunk."
"If I need to integrate devices for logs, it is easier with Splunk. We can integrate different applications, network devices, and databases. It is also very rich in documents. It is the best."
"On the cloud, we are pushing through less than half a petabyte of data. So far, it has been fairly stable because it runs on all the underlying AWS infrastructures."
"The solution's most valuable feature is the dashboard, which allows us to see everything on the same page and provides easy visibility into problems."
"The most valuable feature is the custom dashboard feature."
"The initial setup is really straightforward. It's one of the easiest installations."
 

Cons

"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"They could include incident merging and alert grouping features in the product."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"It’s quite hard to reach the support team."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"An improved user interface along with multi-tenancy support would be beneficial."
"Adding custom visualization in Splunk has been improved over the years but can still be made better by integrating more and more JavaScript visualization sources."
"Splunk Enterprise Security should provide a better and richer integration."
"For on-premise, it's more about optimization. With such a heavy byte scale of data that we are operating on, the search for disparate data sometimes takes about a minute. This is understandable considering the amount of data that we are pumping into it. The only optimization that I recommend is better sharding, when it comes to Splunk, so that data retrieval can be faster."
"The initial setup is complex, but this is necessary. We needed to take into consideration how to direct log files from thousands of machines to Splunk, and how to ingest those files."
"You do need a lot of training and certification with this product."
"It needs more thoroughly tested releases. Every new big version (6, 7, etc.) has had so many bugs that it makes me wary of customers upgrading right away."
"I haven't found a way for me to create my own plugins and integrate them into Splunk, but this isn't necessarily a limitation; it could simply be a lack of knowledge on my part."
 

Pricing and Cost Advice

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The cost is based on the package you select."
"There is a license needed to use PagerDuty."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"The price is very high."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"Splunk Enterprise Security is affordable."
"Splunk's cost is very high. They need to review the pricing. They have to go back and totally readdress the market."
"Splunk is really expensive."
"I work on the technical side, so I don't know precise figures. However, I know that Splunk is a premium product, so it's somewhat costly. Still, you get a lot of unique features for the money."
"The pricing and licensing of the product are quite high."
"Our ROI is high."
"I have no opinion on pricing."
"I am not personally involved with the pricing of the solution."
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Comparison Review

VS
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
13%
Retailer
7%
Manufacturing Company
7%
Financial Services Firm
15%
Computer Software Company
14%
Government
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
What needs improvement with PagerDuty?
It’s quite hard to reach the support team.
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
 

Learn More

 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: June 2024.
787,061 professionals have used our research since 2012.