The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
- 650+ integrations
- Alerting
- Native apps with push notifications
- On-call duty scheduling
- Automatic escalation of alerts
- Reliable, distributed architecture
- Incident reporting
- Real-time monitoring
- Network analysis
- Issue tracking
- Access controls/permissions
- Service Level Agreement (SLA) management
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
-
Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.
-
Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.
-
Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.
-
Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.
-
CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
Splunk Enterprise Security is widely used for security operations, including threat detection, incident response, and log monitoring. It centralizes log management, offers security analytics, and ensures compliance, enhancing the overall security posture of organizations.
Companies leverage Splunk Enterprise Security to monitor endpoints, networks, and users, detecting anomalies, brute force attacks, and unauthorized access. They use it for fraud detection, machine learning, and real-time alerts within their SOCs. The platform enhances visibility and correlates data from multiple sources to identify security threats efficiently. Key features include comprehensive dashboards, excellent reporting capabilities, robust log aggregation, and flexible data ingestion. Users appreciate its SIEM capabilities, threat intelligence, risk-based alerting, and correlation searches. Highly scalable and stable, it suits multi-cloud environments, reducing alert volumes and speeding up investigations.
What are the key features?
- Comprehensive Dashboards: Provide a holistic view of security operations.
- Flexible Data Ingestion: Supports various data sources for better analysis.
- Robust Log Aggregation: Centralizes log management for easier monitoring.
- Machine Learning Toolkit: Enhances threat detection and prediction capabilities.
- SIEM Capabilities: Integrates security information and event management.
- Threat Intelligence: Utilizes external information to improve security measures.
- Risk-Based Alerting: Prioritizes alerts based on the risk they pose.
- Correlation Searches: Identifies and correlates security events effectively.
What benefits or ROI should users look for?
- Enhanced Visibility: Improves monitoring across endpoints, networks, and users.
- Faster Incident Response: Speeds up identification and resolution of security issues.
- Reduced Alert Volumes: Lowers false positives and enhances signal-to-noise ratio.
- Scalability: Adapts to growing and changing security needs.
- Improved Security Operations: Integrates multiple security facets into one platform.
Splunk Enterprise Security is implemented across industries like finance, healthcare, and retail. Financial institutions use it for fraud detection and compliance, while healthcare organizations leverage its capabilities to safeguard patient data. Retailers deploy it to protect customer information and ensure secure transactions.
