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Prisma Cloud by Palo Alto Networks vs Zscaler Zero Trust Exchange Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 25, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
SentinelOne Singularity boosts efficiency, cuts costs, automates threat mitigation, and integrates smoothly, enhancing security and reducing manual efforts.
Sentiment score
7.4
Prisma Cloud boosts efficiency with automation, improves security posture, and delivers strong ROI, despite its high cost.
Sentiment score
7.6
Zscaler Zero Trust Exchange enhances user satisfaction with reduced noise, improved visibility, and potential for further service integration.
The detailed information PingSafe gives about how to fix vulnerabilities reduces the time spent on remediation by about 70 to 80 percent.
After implementing SentinelOne, it takes about five to seven minutes.
Our ability to get in and review our vulnerability stance, whether daily, monthly, weekly, or whatever it might be, has drastically improved over our prior provider.
It eliminates the need for additional hardware, making it a financially and technically sound investment.
It helped reduce risks and sped up threat detection.
From a security standpoint, we have significantly enhanced our client's security posture by implementing Prisma Cloud.
 

Customer Service

Sentiment score
7.7
SentinelOne Singularity Cloud Security is praised for prompt, courteous support, despite occasional delays and variable agent expertise.
Sentiment score
7.1
Prisma Cloud's support is generally praised for responsiveness, though some users report delays and desire increased expertise for complex issues.
Sentiment score
6.7
Zscaler Zero Trust Exchange's customer service is praised for responsiveness, but suffers from delayed responses and knowledge gaps affecting satisfaction.
When we send an email, they respond quickly and proactively provide solutions.
They took direct responsibility for the system and could solve queries quickly.
Having a reliable team ready and willing to assist with any issues is essential.
Whenever I have issues with the solution, I will get an immediate response from the product team and they will try to close the issue as soon as possible.
When you send them a message, you get a response in a minute or two.
They can respond with technical documentation or pass on the case to the next level because it requires the development of a new feature or changing a feature due to a bug.
Sometimes, support takes time since the solution has some bugs that need fixing.
 

Scalability Issues

Sentiment score
8.1
SentinelOne Singularity Cloud Security offers scalable, seamless agent expansion and high user satisfaction across diverse environments and organizational needs.
Sentiment score
7.8
Prisma Cloud offers scalability and adaptability across infrastructures, though administrative challenges and licensing can impact its deployment.
Sentiment score
7.9
Zscaler Zero Trust Exchange Platform is highly scalable and adaptable, praised for performance and suitability in varied organizational needs.
As soon as we need to add somebody, we just add them to NinjaOne, and then we have a script set up where it automatically deploys and adds them to whichever group we need.
I would rate it a 10 out of 10 for scalability.
Scalability is no longer a concern because Cloud Native Security is a fully cloud-based resource.
It's very scalable and very easy to use.
It's the type of tool that is constantly improving, and its scalability suits our environment well.
If we want to scale, we only need to purchase another license.
 

Stability Issues

Sentiment score
8.3
SentinelOne Singularity Cloud is praised for its stability, receiving high ratings despite occasional UI lag and minor issues.
Sentiment score
8.0
Prisma Cloud ensures high stability with minimal downtime, rapid issue resolution, and consistent AWS integration performance despite occasional glitches.
Sentiment score
7.9
Zscaler Zero Trust Exchange is stable and reliable with minor latency issues, resolved initial concerns, and strong threat monitoring.
In my experience, there has been 100 percent uptime.
SentinelOne Singularity Cloud is incredibly reliable.
The cloud console is very resilient.
I cannot recall any downtime with the solution.
I would rate it a ten out of ten for stability.
I haven't seen any outages with Prisma Cloud.
 

Room For Improvement

SentinelOne Singularity Cloud needs better search, firewall, integration, and user experience, with cost and support improvements for smaller businesses.
Prisma Cloud needs better UI customization, documentation, integration, cost management, support, API clarity, and multi-cloud functionality.
Users report performance, configuration, support, and integration issues with Zscaler, highlighting speed, cost, and interface improvements.
If I had to ask for anything to make it easier, it would be signed images that are GPG signed and a public repository where we can get the bits from.
If they can merge Kubernetes Security with other modules related to Kubernetes, that would help us to get more modules in the current subscription.
As organizations move to the cloud, a cloud posture management tool that offers complete cloud visibility becomes crucial for maintaining compliance.
It is a SaaS solution, but some of my clients have a local regulatory requirement, and they want to install it locally on their premises.
From a developer's perspective, especially for organizations like banks developing their applications, ensuring API security before deploying them to the cloud is crucial.
Prisma Cloud is an excellent tool.
They might be able to identify if something is missing with Zscaler.
 

Setup Cost

SentinelOne Singularity Cloud Security offers flexible, competitive pricing, though perceptions vary, especially among smaller businesses.
Prisma Cloud is a comprehensive, flexible, and premium cloud security solution with complex but scalable and strategic licensing.
Zscaler offers flexible pricing with discounts for larger enterprises, though additional licenses and gateway fees can increase costs.
With very little negotiation involved, we just let them know what we could pay and they were willing to meet us at slightly above what we paid with Sophos, which was still very fair for what we were looking at.
The price was very, very important to us, and it came down to the price when we were doing our evaluations WatchGuard and SentinelOne.
Covering our 50,000 endpoints would have nearly bankrupted most security programs, even well-funded ones like ours.
A strategy to optimize costs will save you money.
The licensing model for data security should be compared to the native security offered by AWS and Azure.
Prisma Cloud is remarkably expensive.
 

Valuable Features

SentinelOne Singularity Cloud offers intuitive management, real-time threat detection, automated remediation, and seamless integrations for efficient cybersecurity management.
Prisma Cloud offers seamless AWS integration, vulnerability scanning, and multi-cloud security with automated forensics and strong API capabilities.
Zscaler Zero Trust Exchange excels in security, scalability, and usability, offering seamless integration and advanced cloud capabilities for organizations.
The real-time detection and response capabilities of SentinelOne Singularity Cloud impressive because it is a platform that uses artificial intelligence to determine what is normal and what is abnormal and can lock down any virus it may encounter.
We were shown how ransomware can be immediately stopped in real-time. That was huge.
Our previous product took a lot of man hours to manage. Once we got Singularity Cloud Workload Security, it freed up our time to work on other tasks.
Prisma offers visibility to developers and high-level leadership because the dashboard is excellent and the alerts are comprehensive.
Its ease of integration is valuable because we need to get the solution out of the door quickly, so speed and ease matter.
Security posture management is the most valuable feature.
The solution is cloud-based with the latest inspection engines, which I find to be amazing.
 

Categories and Ranking

SentinelOne Singularity Clo...
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Ranking in Cloud Security Posture Management (CSPM)
3rd
Ranking in Cloud-Native Application Protection Platforms (CNAPP)
3rd
Average Rating
8.8
Reviews Sentiment
7.9
Number of Reviews
107
Ranking in other categories
Vulnerability Management (6th), Cloud and Data Center Security (5th), Container Security (2nd), Cloud Workload Protection Platforms (CWPP) (4th), Compliance Management (3rd)
Prisma Cloud by Palo Alto N...
Ranking in Cloud Security Posture Management (CSPM)
2nd
Ranking in Cloud-Native Application Protection Platforms (CNAPP)
2nd
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
108
Ranking in other categories
Data Security Posture Management (DSPM) (1st)
Zscaler Zero Trust Exchange...
Ranking in Cloud Security Posture Management (CSPM)
11th
Ranking in Cloud-Native Application Protection Platforms (CNAPP)
10th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
63
Ranking in other categories
Data Loss Prevention (DLP) (3rd), Cloud Access Security Brokers (CASB) (3rd), Application Control (4th), ZTNA as a Service (1st), Secure Access Service Edge (SASE) (2nd), Remote Browser Isolation (RBI) (1st)
 

Mindshare comparison

As of March 2025, in the Cloud Security Posture Management (CSPM) category, the mindshare of SentinelOne Singularity Cloud Security is 2.4%, up from 1.1% compared to the previous year. The mindshare of Prisma Cloud by Palo Alto Networks is 15.7%, down from 18.6% compared to the previous year. The mindshare of Zscaler Zero Trust Exchange Platform is 1.2%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Security Posture Management (CSPM)
 

Featured Reviews

Andrew W - PeerSpot reviewer
Tells us about vulnerabilities as well as their impact and helps to focus on real issues
Looking at all the different pieces, it has got everything we need. Some of the pieces we do not even use. For example, we do not have Kubernetes Security. We are not running any K8 clusters, so it is good for us. Overall, we find the solution to be fantastic. There can be additional education components. This may not be truly fair to them because of what the product is going for, but it would be great to see additional education for compliance. It is not a criticism of the tool per se, but anything to help non-development resources understand some of the complexities of the cloud is always appreciated. Any additional educational resources are always helpful for security teams, especially those without a development background.
Mohammad Qaw - PeerSpot reviewer
It gives you one console to see all of your assets, review their configurations, and build your processes
Most customers use Prisma Cloud for visibility and compliance. Prisma has so many features, but many organizations do not use them. They primarily use the visibility part to connect all their cloud accounts and hosts for visibility to see if they are missing any security controls or if they have any misconfigurations. You can connect it to cloud environments such as Azure, AWS, Oracle Cloud, Alibaba, etc., or to an on-prem data center. Prisma Cloud gives you so many options to automate processes related to your daily operations. When it comes to cybersecurity, you can automate things with their existing APIs. They also have out-of-the-box integrations with many solutions. I have not seen any limitations. Everything is customizable. You can do whatever you want, defining the reporting and custom use cases. They recently updated the UI, so it's much better than before.
Sumit Bhanwala - PeerSpot reviewer
Cloud-based platform simplifies device and data center management
I find it to be good. The solution is cloud-based with the latest inspection engines, which I find to be amazing. We are less dependent on data centers and device management, which reduces our efforts significantly. It improves our device management, data center management, and updating devices. We need fewer engineers for this management, and it reduces time and efforts for data center management, device upgrades, and IT support.
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842,672 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
16%
Manufacturing Company
9%
Government
5%
Educational Organization
17%
Financial Services Firm
13%
Computer Software Company
13%
Manufacturing Company
9%
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about PingSafe?
The dashboard gives me an overview of all the things happening in the product, making it one of the tool's best featu...
What is your experience regarding pricing and costs for PingSafe?
It is cost-effective compared to other solutions in the market.
What needs improvement with PingSafe?
In version 2, a lot of rules have been deployed for Kubernetes security and CDR, which makes a lot of issues of criti...
What is your primary use case for Prisma Cloud by Palo Alto Networks ?
Prisma Cloud helps support DevSecOps methodologies, making those responsibilities easier to manage.
What Cloud-Native Application Protection Platform do you recommend?
We like Prisma Cloud by Palo Alto Networks, since it offers us incredible visibility into our entire cloud system. We...
What do you think of Aqua Security vs Prisma Cloud?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valu...
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure ac...
What do you like most about Zscaler SASE?
The most valuable features of Zscaler Private Access are reliability, scalability, and availability.
What is your experience regarding pricing and costs for Zscaler SASE?
Zscaler SASE is quite expensive compared to other solutions. The price is not fixed and it does not include all of th...
 

Also Known As

PingSafe
Prisma Public Cloud, RedLock Cloud 360, RedLock, Twistlock, Aporeto
Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control
 

Overview

 

Sample Customers

Information Not Available
Amgen, Genpact, Western Asset, Zipongo, Proofpoint, NerdWallet, Axfood, 21st Century Fox, Veeva Systems, Reinsurance Group of America
Siemens, AutoNation, GE, NOV
Find out what your peers are saying about Prisma Cloud by Palo Alto Networks vs. Zscaler Zero Trust Exchange Platform and other solutions. Updated: March 2025.
842,672 professionals have used our research since 2012.