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Prisma Cloud by Palo Alto Networks vs Zscaler Zero Trust Exchange Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
SentinelOne Singularity Cloud Security enhances productivity by reducing response times and costs, improving compliance, and integrating seamlessly with existing systems.
Sentiment score
8.3
Prisma Cloud improves security by automating compliance, reducing alerts, and increasing efficiency, despite high costs and initial challenges.
Sentiment score
7.6
Zscaler Zero Trust Exchange improved infrastructure, user experience, visibility, and satisfaction while enhancing security and client trust in efficiency.
The detailed information PingSafe gives about how to fix vulnerabilities reduces the time spent on remediation by about 70 to 80 percent.
After implementing SentinelOne, it takes about five to seven minutes.
Singularity offers a lot of flexibility to focus on different aspects because it gives us a lot of information and helps us maintain the observability of all our resources.
Prisma Cloud has reduced our runtime alerts by 25 percent through the nature of developers being able to fix their own code by shifting the responsibility of identifying misconfigurations and vulnerabilities.
The return on value is in the securing of the applications that we are deploying, as well as through a better understanding of the types of issues in the type of environment.
Before, we had a few staff members who monitored our environment, but now the alerting and other processes happen automatically, so there is a good ROI in terms of resources.
 

Customer Service

Sentiment score
8.6
SentinelOne Singularity Cloud Security's support is praised for efficiency and expertise, despite occasional delays post-leadership changes.
Sentiment score
6.8
Prisma Cloud's support is responsive and knowledgeable, though some users face delays and communication issues, varying by region.
Sentiment score
6.7
Zscaler's customer support is praised for professionalism and accessibility but criticized for inconsistent response times and issue resolution.
When we send an email, they respond quickly and proactively provide solutions.
They took direct responsibility for the system and could solve queries quickly.
Having a reliable team ready and willing to assist with any issues is essential.
The presales team was very proactive and helped us in every aspect we needed to resolve our queries during implementation and they provided knowledge to our team internally.
They have remained engaged to drive resolution of issues that we have found.
When we raised an issue to high priority, they answered faster.
 

Scalability Issues

Sentiment score
8.9
SentinelOne Singularity Cloud Security provides easy scalability and integration, supporting diverse environments and seamless organizational growth.
Sentiment score
7.9
Prisma Cloud offers scalable management across multi-cloud environments, excelling in integration and enterprise growth, despite some functionality challenges.
Sentiment score
7.9
Zscaler Zero Trust Exchange excels in scalability, cloud-based expansion, and integration, offering robust network access and security for enterprises.
As soon as we need to add somebody, we just add them to NinjaOne, and then we have a script set up where it automatically deploys and adds them to whichever group we need.
I would rate it a 10 out of 10 for scalability.
Scalability is no longer a concern because Cloud Native Security is a fully cloud-based resource.
How flexible is the tool as far as working with different cloud environments goes? And it is perfectly fine in that regard.
It's very scalable and very easy to use.
Aporeto is now available in AWS where it efficiently deploys, manages, and secures applications at scale on various platforms including Kubernetes, Docker, Linux, and Mesos, among others.
 

Stability Issues

Sentiment score
7.8
SentinelOne Singularity Cloud Security is reliable with high stability ratings, despite minor issues like occasional lag.
Sentiment score
6.8
Prisma Cloud is stable and reliable, with high ratings for scalability and minimal impact from occasional glitches or disruptions.
Sentiment score
7.9
Zscaler Zero Trust Exchange Platform is reliable and stable, with high user ratings and effective data protection.
In my experience, there has been 100 percent uptime.
SentinelOne Singularity Cloud is incredibly reliable.
The cloud console is very resilient.
The ability to log in and get near real-time data on our cloud environment is very good.
A pre-announcement or pre-testing of the alerts would be a better way for them to do this, instead of creating 50 or 100-plus alerts.
I cannot recall any downtime with the solution.
 

Room For Improvement

Users suggest SentinelOne needs enhanced features, improved UI, faster support, better compatibility, and optimized reporting and integration.
Prisma Cloud needs improvements in UI complexity, pricing, customization, integration, identity management, and support for more cloud environments.
Zscaler Platform needs faster speed, better support, scalability, flexibility, improved usability, integration, documentation, and enhanced data security.
If they can implement a whitelist or a blacklist of codes or libraries that can be used in the machine, it would be very helpful.
If I had to ask for anything to make it easier, it would be signed images that are GPG signed and a public repository where we can get the bits from.
If they can merge Kubernetes Security with other modules related to Kubernetes, that would help us to get more modules in the current subscription.
API security is an area that is definitely growing, because almost every web application has tons of APIs connecting to other web applications with tons of APIs.
It is scanning everything rather than giving us the ability to be real granular in choosing which agents can scan which repositories.
Their support needs to be improved. It is by far one of the worst support that I have seen.
 

Setup Cost

SentinelOne Singularity Cloud Security offers competitive, flexible pricing with discounts, though some users find it costlier than alternatives.
Prisma Cloud offers flexible licensing, valued for its features and consolidation, with costs based on consumption and workloads.
Enterprise users view Zscaler's Zero Trust pricing as flexible and competitive but often expensive, with costs varying by features and size.
With very little negotiation involved, we just let them know what we could pay and they were willing to meet us at slightly above what we paid with Sophos, which was still very fair for what we were looking at.
The price was very, very important to us, and it came down to the price when we were doing our evaluations WatchGuard and SentinelOne.
Covering our 50,000 endpoints would have nearly bankrupted most security programs, even well-funded ones like ours.
There are no additional costs to the standard licensing fees for Prisma Cloud.
Does it do what we need it to do? Does it work with the things that we want it to work with? That is the important part for us.
They gave us some good discounts right at the end of the year based on the value that it brings, visibility, and the ability to build in cloud, compliance, and security within one dashboard.
 

Valuable Features

SentinelOne Singularity Cloud offers user-friendly AI-driven security with efficient detection, remediation, and seamless platform integration.
Prisma Cloud enhances security with multi-cloud integration, automated forensics, CI/CD integration, and comprehensive visibility across hybrid environments.
Zscaler Zero Trust Exchange provides secure, scalable access and data protection with seamless integration, praised for reliability and configurability.
The real-time detection and response capabilities of SentinelOne Singularity Cloud impressive because it is a platform that uses artificial intelligence to determine what is normal and what is abnormal and can lock down any virus it may encounter.
We were shown how ransomware can be immediately stopped in real-time. That was huge.
Our previous product took a lot of man hours to manage. Once we got Singularity Cloud Workload Security, it freed up our time to work on other tasks.
Aporeto is designed to combine metadata from the orchestration layer, the container, the operating system, and the AWS instance identity document.
The most valuable feature is that the rule set is managed and that it can be run on a regularly scheduled basis.
The Inventory functionality, enabling us to identify all of the resources deployed into a single account in either AWS or Azure, or into Prisma Cloud as a whole, has been really useful for us.
 

Categories and Ranking

SentinelOne Singularity Clo...
Sponsored
Ranking in Cloud Security Posture Management (CSPM)
4th
Ranking in Cloud-Native Application Protection Platforms (CNAPP)
3rd
Average Rating
8.6
Reviews Sentiment
8.0
Number of Reviews
102
Ranking in other categories
Vulnerability Management (6th), Cloud and Data Center Security (5th), Container Security (3rd), Cloud Workload Protection Platforms (CWPP) (4th), Compliance Management (3rd)
Prisma Cloud by Palo Alto N...
Ranking in Cloud Security Posture Management (CSPM)
1st
Ranking in Cloud-Native Application Protection Platforms (CNAPP)
1st
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
108
Ranking in other categories
Web Application Firewall (WAF) (5th), Container Security (1st), Cloud Workload Protection Platforms (CWPP) (1st), Data Security Posture Management (DSPM) (1st)
Zscaler Zero Trust Exchange...
Ranking in Cloud Security Posture Management (CSPM)
11th
Ranking in Cloud-Native Application Protection Platforms (CNAPP)
10th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
62
Ranking in other categories
Data Loss Prevention (DLP) (4th), Cloud Access Security Brokers (CASB) (3rd), Application Control (3rd), ZTNA as a Service (1st), Secure Access Service Edge (SASE) (2nd), Remote Browser Isolation (RBI) (1st)
 

Featured Reviews

Andrew W - PeerSpot reviewer
Tells us about vulnerabilities as well as their impact and helps to focus on real issues
Looking at all the different pieces, it has got everything we need. Some of the pieces we do not even use. For example, we do not have Kubernetes Security. We are not running any K8 clusters, so it is good for us. Overall, we find the solution to be fantastic. There can be additional education components. This may not be truly fair to them because of what the product is going for, but it would be great to see additional education for compliance. It is not a criticism of the tool per se, but anything to help non-development resources understand some of the complexities of the cloud is always appreciated. Any additional educational resources are always helpful for security teams, especially those without a development background.
Mohammad Qaw - PeerSpot reviewer
It gives you one console to see all of your assets, review their configurations, and build your processes
Most customers use Prisma Cloud for visibility and compliance. Prisma has so many features, but many organizations do not use them. They primarily use the visibility part to connect all their cloud accounts and hosts for visibility to see if they are missing any security controls or if they have any misconfigurations. You can connect it to cloud environments such as Azure, AWS, Oracle Cloud, Alibaba, etc., or to an on-prem data center. Prisma Cloud gives you so many options to automate processes related to your daily operations. When it comes to cybersecurity, you can automate things with their existing APIs. They also have out-of-the-box integrations with many solutions. I have not seen any limitations. Everything is customizable. You can do whatever you want, defining the reporting and custom use cases. They recently updated the UI, so it's much better than before.
Vikram Srirama. - PeerSpot reviewer
A VPN alternative that delivers a zero trust model
The pricing for Private Access seems to be on the expensive side, and I believe they should consider making it more competitive with other solutions. Specifically, they could improve pricing by offering customizable packages that cater to each customer's specific needs. Connectivity to voice-over IP (VoIP) solutions, both private and VoIP, is scheduled to be included in the upcoming week.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
15%
Manufacturing Company
9%
Government
5%
Educational Organization
17%
Financial Services Firm
13%
Computer Software Company
13%
Manufacturing Company
9%
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about PingSafe?
The dashboard gives me an overview of all the things happening in the product, making it one of the tool's best featu...
What is your experience regarding pricing and costs for PingSafe?
The pricing is somewhat high compared to other market tools. This cost can be particularly prohibitive for small busi...
What needs improvement with PingSafe?
To enhance the notification system's efficiency, resolved issues should be promptly removed from the portal. Currentl...
What is your primary use case for Prisma Cloud by Palo Alto Networks ?
Prisma Cloud helps support DevSecOps methodologies, making those responsibilities easier to manage.
What Cloud-Native Application Protection Platform do you recommend?
We like Prisma Cloud by Palo Alto Networks, since it offers us incredible visibility into our entire cloud system. We...
What do you think of Aqua Security vs Prisma Cloud?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valu...
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure ac...
What do you like most about Zscaler SASE?
The most valuable features of Zscaler Private Access are reliability, scalability, and availability.
What is your experience regarding pricing and costs for Zscaler SASE?
Zscaler SASE is quite expensive compared to other solutions. The price is not fixed and it does not include all of th...
 

Also Known As

PingSafe
Palo Alto Networks Prisma Cloud, Prisma Public Cloud, RedLock Cloud 360, RedLock, Twistlock, Aporeto
Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control
 

Overview

 

Sample Customers

Information Not Available
Amgen, Genpact, Western Asset, Zipongo, Proofpoint, NerdWallet, Axfood, 21st Century Fox, Veeva Systems, Reinsurance Group of America
Siemens, AutoNation, GE, NOV
Find out what your peers are saying about Prisma Cloud by Palo Alto Networks vs. Zscaler Zero Trust Exchange Platform and other solutions. Updated: October 2024.
824,168 professionals have used our research since 2012.