Quest Stat for Oracle E-Business Suite vs SCSM comparison

Quest Software and Microsoft are both solutions in the IT Service Management (ITSM) category. Quest Software is ranked #20 with an average rating of 8.5, while Microsoft is ranked #11 with an average rating of 7.4. Quest Software holds a 0.2% mindshare in ISM, compared to Microsoft’s 1.6% mindshare. Additionally, 100% of Quest Software users are willing to recommend the solution, compared to 66% of Microsoft users who would recommend it.

Quest Stat for Oracle E-Bus...

Read 2 Quest Stat for Oracle E-Business Suite reviews

99 Views
29 Comparison Views

100% willing to recommend

SCSM

Read 26 SCSM reviews

896 Views
495 Comparison Views

66% willing to recommend

Quest Stat for Oracle E-Bus...

SCSM

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Executive SummaryUpdated on Nov 3, 2024

SCSM and Quest Stat compete in the IT service management and Oracle E-Business Suite optimization markets, respectively. Quest Stat seems to have the upper hand with its integrated features, making it preferable for comprehensive Oracle management solutions.

Features: SCSM offers robust incident management, automation capabilities, and a user-friendly setup. Quest Stat integrates advanced change management, security, and version control specifically for Oracle E-Business Suite environments, focusing on Oracle-specific requirements.

Ease of Deployment and Customer Service: SCSM provides straightforward deployment and extensive customer support for improved implementation experiences. Quest Stat, while more complex due to its specialized nature, offers robust deployment and dedicated Oracle-oriented customer support.

Pricing and ROI: SCSM features relatively low setup costs and delivers substantial ROI through IT service management enhancements. Quest Stat requires higher initial investment but achieves ROI via enhanced Oracle E-Business functionality and operational efficiencies, justifying its cost with Oracle-specific benefits.

To learn more, read our detailed Quest Stat for Oracle E-Business Suite vs. SCSM Report (Updated: April 2025).

Buyer's Guide

Quest Stat for Oracle E-Business Suite vs. SCSM

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Quest Stat for Oracle E-Bus...

Ranking in IT Service Management (ITSM)

20th

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SCSM

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Help Desk Software (12th)

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Quest Stat for Oracle E-Business Suite is 0.2%, up from 0.0% compared to the previous year. The mindshare of SCSM is 1.6%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Mohammed Ghonaim

Senior Oracle Application Consultants at Saudi Telecom Company

An user-friendly solution that enables business users to extract data in various formats

The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…

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PraveenSharma3

UX Manager at a computer software company with 5,001-10,000 employees

Enhanced remote functionality complements intricate admin management

We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."

"The solution's technical support is very responsive."

"The call logging is the solution's most valuable feature. It's very easy to use."

"The reporting is very good."

"We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances."

"The solution offers good productivity at a low price point."

"For our cloud-based deployment of SCSM, the Autopilot is the best feature."

"The solution's setup process is relatively straightforward due to the familiar deployment steps similar to other Microsoft solutions."

"SCSM is easy to learn because all of the material, including training videos, can be found online."

"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."

More SCSM pros

Cons

"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."

"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."

"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."

"It would be good if Microsoft added custom attributes or tagging like in Jamf."

"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."

"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."

"The logs and reporting-related features of the product have certain shortcomings where improvements are required."

"We would like to see a web-based interface that works on mobile devices."

"I have found SCSM not adequate enough to carry out some functions."

"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow."

More SCSM cons

Pricing and Cost Advice

"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."

"The tool is cheap, but monthly subscriptions are a bit high."

"It is an expensive solution."

"I would rate the pricing as two out of five."

"The license for SCSM is cheap."

"It is a lower price vs. other things on the market."

"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."

"The platform is competitively priced."

"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

"Licensing can be complex and confusing."

More SCSM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Government

25%

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Quest Stat for Oracle E-Business Suite?

The solution's technical support is very responsive.

See all answers

What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?

I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.

See all answers

What needs improvement with Quest Stat for Oracle E-Business Suite?

The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.

See all answers

What do you like most about SCSM?

The solution offers good productivity at a low price point.

See all answers

What is your experience regarding pricing and costs for SCSM?

We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.

See all answers

What needs improvement with SCSM?

From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...

See all answers

Comparisons

No data available

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BMC Helix ITSM vs SCSM

Compared 17% of the time

ManageEngine ServiceDesk Plus vs SCSM

Compared 15% of the time

JIRA Service Management vs SCSM

Compared 10% of the time

More SCSM Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

Quest Stat for Oracle E-Business Suite report

Download Quest Stat for Oracle E-Business Suite product report

Buyer's Guide

SCSM

March 2025

Download SCSM product report

Also Known As

No data available

System Center Service Manager

Overview

Quest Stat for Oracle E-Business Suite streamlines change management and version control processes for Oracle E-Business Suite environments, making it an essential tool for companies seeking efficient and reliable management of application changes.

Focusing on managing changes within Oracle E-Business Suite, Quest Stat offers a robust framework for version control, ensuring that modifications are correctly deployed across environments. Its ability to track and maintain changes enhances collaboration among teams, reducing errors and downtimes. The tool is designed to support continuous integration and deployment practices, which are crucial for maintaining business continuity and efficiency. Users appreciate its capacity to handle complex change management tasks, though there is room for improvement in its integration capabilities with other systems.

What are the most important features of Quest Stat for Oracle E-Business Suite?

Change Management: Facilitates tracking and migrating application changes across environments.
Version Control: Maintains a history of changes to manage rollbacks and audits.
Integration Support: Connects with Oracle databases and application environments.

What benefits and ROI can you expect from using Quest Stat?

Reduced Downtime: Efficiently manages changes to minimize system downtime.
Improved Collaboration: Simplifies team interactions with clear version tracking.
Enhanced Auditing: Provides traceability and records for compliance purposes.

In industries such as finance, healthcare, and manufacturing, Quest Stat is implemented to support continuous operations where change management is crucial. Its functionality enables organizations to manage regulatory updates and system enhancements seamlessly, ensuring that business processes are uninterrupted and secure.

Quest Software

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Sample Customers

Information Not Available

Fibabanka, UMC Health System

Buyer's Guide

Quest Stat for Oracle E-Business Suite vs. SCSM

April 2025

Free Report: Quest Stat for Oracle E-Business Suite vs. SCSM

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