Quest Stat for Oracle E-Business Suite vs TOPdesk comparison

Quest Software and TOPdesk are both solutions in the IT Service Management (ITSM) category. Quest Software is ranked #20 with an average rating of 8.5, while TOPdesk is ranked #12 with an average rating of 7.6. Quest Software holds a 0.2% mindshare in ISM, compared to TOPdesk’s 1.8% mindshare. Additionally, 100% of Quest Software users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.

Quest Stat for Oracle E-Bus...

Read 2 Quest Stat for Oracle E-Business Suite reviews

99 Views
29 Comparison Views

100% willing to recommend

TOPdesk

Read 10 TOPdesk reviews

929 Views
458 Comparison Views

84% willing to recommend

Quest Stat for Oracle E-Bus...

TOPdesk

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Executive SummaryUpdated on Nov 3, 2024

TOPdesk and Quest Stat for Oracle E-Business Suite compete in IT service management. TOPdesk leads with user-friendly design and efficient support, while Quest Stat provides strong Oracle environment management capabilities.

Features: TOPdesk offers an intuitive self-service portal, workflow automation, and asset management capabilities. Quest Stat for Oracle E-Business Suite includes comprehensive change management, compliance tracking, and detailed reporting features.

Ease of Deployment and Customer Service: TOPdesk features a straightforward deployment process and extensive support resources for quick implementation. Quest Stat for Oracle involves a more complex deployment due to specialized features but benefits from dedicated Oracle expertise for integration.

Pricing and ROI: TOPdesk provides competitive pricing with a focus on long-term cost savings and efficiency improvement. Quest Stat may have higher initial setup costs due to advanced capabilities but offers strong ROI by optimizing Oracle E-Business Suite management.

To learn more, read our detailed Quest Stat for Oracle E-Business Suite vs. TOPdesk Report (Updated: April 2025).

Buyer's Guide

Quest Stat for Oracle E-Business Suite vs. TOPdesk

April 2025

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Helped 848,207 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Quest Stat for Oracle E-Bus...

Ranking in IT Service Management (ITSM)

20th

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

TOPdesk

Ranking in IT Service Management (ITSM)

12th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Help Desk Software (14th)

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Quest Stat for Oracle E-Business Suite is 0.2%, up from 0.0% compared to the previous year. The mindshare of TOPdesk is 1.8%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Mohammed Ghonaim

Senior Oracle Application Consultants at Saudi Telecom Company

An user-friendly solution that enables business users to extract data in various formats

The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…

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Martina Peneva

People Technology Lead at Scandinavian Tobacco Group

Implement service management changes while addressing UI improvements

Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's technical support is very responsive."

"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."

"The most valuable feature of this solution is the incident management module."

"It is an easy-to-use solution."

"Its ITSM approach is quite useful."

"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."

"The most valuable feature of TOPdesk is the reports."

"Change management is the most critical feature."

"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."

"The most valuable feature of the solution is the ticketing feature."

More TOPdesk pros

Cons

"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."

"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."

"The solution should be made more user-friendly."

"It is time-consuming to add new users."

"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."

"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."

"Change management implementation, facility management, and making reservations on assets can be improved."

"An operator is also a user but requires creating two different records."

"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."

"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."

More TOPdesk cons

Pricing and Cost Advice

"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."

"The tool is cheap, but monthly subscriptions are a bit high."

"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."

"Compared to other products in this segment, I think that they are priced well and not too expensive."

"The solution is inexpensive compared to competitors."

"TOPdesk's pricing is cheaper than Jira's."

"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."

"The solution's pricing is reasonable and not expensive."

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Top Industries

By visitors reading reviews

No data available

Educational Organization

52%

Computer Software Company

10%

Financial Services Firm

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Quest Stat for Oracle E-Business Suite?

The solution's technical support is very responsive.

See all answers

What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?

I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.

See all answers

What needs improvement with Quest Stat for Oracle E-Business Suite?

The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.

See all answers

What do you like most about TOPdesk?

The most valuable feature of TOPdesk is the reports.

See all answers

What is your experience regarding pricing and costs for TOPdesk?

The solution's pricing is reasonable and not expensive.

See all answers

What needs improvement with TOPdesk?

From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within the library require many steps instead of simple actions like drag and drop. This...

See all answers

Comparisons

No data available

ServiceNow vs TOPdesk

Compared 43% of the time

JIRA Service Management vs TOPdesk

Compared 26% of the time

Freshdesk vs TOPdesk

Compared 18% of the time

BMC Helix ITSM vs TOPdesk

Compared 14% of the time

More TOPdesk Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

Quest Stat for Oracle E-Business Suite report

Download Quest Stat for Oracle E-Business Suite product report

Buyer's Guide

Help Desk Software

March 2025

Download TOPdesk product report

Overview

Quest Stat for Oracle E-Business Suite streamlines change management and version control processes for Oracle E-Business Suite environments, making it an essential tool for companies seeking efficient and reliable management of application changes.

Focusing on managing changes within Oracle E-Business Suite, Quest Stat offers a robust framework for version control, ensuring that modifications are correctly deployed across environments. Its ability to track and maintain changes enhances collaboration among teams, reducing errors and downtimes. The tool is designed to support continuous integration and deployment practices, which are crucial for maintaining business continuity and efficiency. Users appreciate its capacity to handle complex change management tasks, though there is room for improvement in its integration capabilities with other systems.

What are the most important features of Quest Stat for Oracle E-Business Suite?

Change Management: Facilitates tracking and migrating application changes across environments.
Version Control: Maintains a history of changes to manage rollbacks and audits.
Integration Support: Connects with Oracle databases and application environments.

What benefits and ROI can you expect from using Quest Stat?

Reduced Downtime: Efficiently manages changes to minimize system downtime.
Improved Collaboration: Simplifies team interactions with clear version tracking.
Enhanced Auditing: Provides traceability and records for compliance purposes.

In industries such as finance, healthcare, and manufacturing, Quest Stat is implemented to support continuous operations where change management is crucial. Its functionality enables organizations to manage regulatory updates and system enhancements seamlessly, ensuring that business processes are uninterrupted and secure.

Quest Software

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS

TOPdesk

Sample Customers

Information Not Available

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Buyer's Guide

Quest Stat for Oracle E-Business Suite vs. TOPdesk

April 2025

Free Report: Quest Stat for Oracle E-Business Suite vs. TOPdesk

Find out what your peers are saying about Quest Stat for Oracle E-Business Suite vs. TOPdesk and other solutions. Updated: April 2025.

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