SAP Crystal Reports vs Sisense comparison

SAP Crystal Reports and Sisense are two competitive reporting tools in the domain of data visualization and reporting. Sisense seems to have the upper hand due to its ease of use and ability to handle modern visualizations effectively.

Features: SAP Crystal Reports allows customizable report layouts, extensive data source options, and powerful formula capabilities, enabling integration with various enterprise products. Sisense excels at combining multiple data sources for quick deployment and offers advanced visualization tools, which are beneficial for rapidly evolving environments.

Room for Improvement: SAP Crystal Reports needs improvement in ease of use, particularly for beginners, and its visualization features could be modernized for better integration with newer technologies. Sisense would benefit from more advanced data handling features like 'nerd mode' for technical users and better integration with statistical tools such as R and SAS.

Ease of Deployment and Customer Service: SAP Crystal Reports primarily operates on-premises, whereas Sisense provides flexibility with public and private cloud options. Customer service ratings are modest for SAP Crystal Reports, relying on community support, while Sisense is noted for prompt and effective customer service, enhancing user satisfaction.

Pricing and ROI: SAP Crystal Reports is known for a high price but offers value in detailed reporting features. Sisense, although expensive, provides a scalable pricing model with strong ROI through its comprehensive features and user-focused design.