We performed a comparison between SAP Mobile Platform and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."It's not that difficult to set up."
"The initial setup is not overly complex."
"Technical support is helpful."
"One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems."
"Two of the very fascinating features that make SAP Mobile Platform stand out from other platforms are its offline capability and integration capability."
"Both platforms, the SAP Mobile Platform, and SAP, are highly valuable for our company because they facilitate integration, which can be expensive. It's very convenient to connect and create billing accounts through the SAP Mobile Platform."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"ServiceNow is easy to use and has a user-friendly interface."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"Simplicity of Change Manager."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"Very good incident management, chain management and problem management features."
"The toolkit to develop front end applications, especially native applications, is not that good."
"The licensing model is a bit dated."
"If it was low code or no code it would be ideal."
"SAP has announced that they'll be ending the support on the SAP platform."
"The cost of the SAP Mobile Platform is high, and there is room for improvement in its pricing."
"One drawback is that SAP Mobile Platform apps are only available through the browser, making offline capability more challenging to implement."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"Its stability and pricing need improvement."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"It's missing monitoring capabilities."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"Very expensive."
SAP Mobile Platform is ranked 12th in Mobile Development Platforms with 7 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. SAP Mobile Platform is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of SAP Mobile Platform writes "Flexible, well-designed, and offers good scalability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". SAP Mobile Platform is most compared with OutSystems, Android SDK, Ionic and IBM MobileFirst, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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