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SAP Mobile Platform vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP Mobile Platform
Average Rating
7.8
Number of Reviews
8
Ranking in other categories
Mobile App Platforms (4th), Mobile Development Platforms (11th)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

SAP Mobile Platform and ServiceNow aren’t in the same category and serve different purposes. SAP Mobile Platform is designed for Mobile Development Platforms and holds a mindshare of 3.5%, up 3.0% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 24.8% mindshare, down 27.5% since last year.
Mobile Development Platforms
IT Service Management (ITSM)
 

Featured Reviews

ShahzadRafique - PeerSpot reviewer
Flexible, well-designed, and offers good scalability
It's not that difficult to set up. SAP has provided the complete installation and configuration scripts, and there's ample documentation available. Implementing it is not an issue. If you are just talking about installing the standalone SAP Mobile Platform, that won't take more than two to three hours. The problem is that when you have multiple integrated third-party integrations, it can be longer. In that case, the deployment really depends on how you actually do it, as, in a financial institution, there is a lot of middleware and other third-party systems that are also integrated with your system. We have a complete set of APIs exposed to different partners, and how everything goes together depends on what type of integrations are there and how complex they are. That said, it should not take more than three to four hours when it comes to only the standalone SMP.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is not overly complex."
"One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems."
"It's not that difficult to set up."
"Technical support is helpful."
"If we work with the mobile extension of the ERP platform, we save time."
"Both platforms, the SAP Mobile Platform, and SAP, are highly valuable for our company because they facilitate integration, which can be expensive. It's very convenient to connect and create billing accounts through the SAP Mobile Platform."
"Two of the very fascinating features that make SAP Mobile Platform stand out from other platforms are its offline capability and integration capability."
"The solution integrates well with other products."
"ServiceNow is easy to use."
"The return on investment is good when implementing for ourselves and for other clients."
"Change management is most valuable."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"We always get good support."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
 

Cons

"The cost of the SAP Mobile Platform is high, and there is room for improvement in its pricing."
"SAP has announced that they'll be ending the support on the SAP platform."
"The tool is not easy or simple to integrate with other infrastructures."
"One drawback is that SAP Mobile Platform apps are only available through the browser, making offline capability more challenging to implement."
"The toolkit to develop front end applications, especially native applications, is not that good."
"The licensing model is a bit dated."
"If it was low code or no code it would be ideal."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"The visuals are the one area where there is opportunity for improvement."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"ServiceNow's mobile app should be seamless and it is not right now."
"It's too complicated and there are too many options."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
 

Pricing and Cost Advice

"The cost of SAP is extremely high, and it's not affordable for everyone."
"The tool is expensive. I rate the tool's price as an eight or nine out of ten."
"If you already paying for an SAP license and have SAP products that you are using, the price for SAP Mobile Platform is negligible."
"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
"It is fairly expensive."
"The price of this solution is expensive."
"They could be more competitive with their licensing."
"I have found the solution very expensive."
"ServiceNow's pricing is comparatively higher than Helix's."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"The platform offers a free trial, by providing a free developer instance once you sign up."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Government
11%
Manufacturing Company
11%
Financial Services Firm
10%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SAP Mobile Platform?
One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems.
What is your experience regarding pricing and costs for SAP Mobile Platform?
The tool is expensive. I rate the tool's price as an eight or nine out of ten.
What needs improvement with SAP Mobile Platform?
For a couple of years, SAP deployment and updates were not fair and simple. After the last evolution of mobile development in SAP, I need to check the latest features of the tool. At the company wh...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

SAP Syclo Agentry Mobile Platform, Sybase Mobile Development Platform, Sybase Unwired Platform
No data available
 

Overview

 

Sample Customers

Swarovski, CareFusion Corp., Adarsh Credit Co-operative Society Ltd.
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
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