SAP Mobile Platform vs ServiceNow comparison

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SAP Mobile Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between SAP Mobile Platform and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms.

To learn more, read our detailed Mobile Development Platforms Report (Updated: October 2024).

Mobile Development Platforms

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Helped 814,649 peers since 2012

Categories and Ranking

SAP Mobile Platform

Average Rating

7.8

Number of Reviews

Ranking in other categories

Mobile App Platforms (4th), Mobile Development Platforms (11th)

ServiceNow

Average Rating

8.4

Number of Reviews

214

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (4th), No-Code Development Platforms (1st)

Mindshare comparison

SAP Mobile Platform and ServiceNow aren’t in the same category and serve different purposes. SAP Mobile Platform is designed for Mobile Development Platforms and holds a mindshare of 3.2%, up 2.9% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 26.1% mindshare, down 27.4% since last year.

Mobile Development Platforms

IT Service Management (ITSM)

Featured Reviews

Kumar Saurav

Director - SAP BTP at Incture

Mar 13, 2024

Offers a robust set of tools for developing, deploying, and managing mobile apps securely and efficiently

In a recent project, we integrated SAP Mobile Platform with various SAP systems. Most companies store their data on-premises or in SAP systems. Our task was to sync this data with the mobile platform hosted in the cloud. We used integration tools to connect seamlessly with these on-premises systems, ensuring data synchronization. Additionally, we connected to satellite systems like Jira for specific functionalities such as ticket management, requiring robust integration capabilities. The security model of SAP Mobile Platform has positively impacted our mobile applications by addressing initial reluctance and highlighting its suitability for certain tasks like approvals and on-site data entry, especially for industries like oil and gas, utilities, and manufacturing. This enables remote approval processes and real-time data entry, improving efficiency and accessibility for users who are not always at their desks. SAP Mobile Platform supports our cross-platform mobile app development needs by enabling the conversion of SAP transaction codes into mobile-friendly interfaces. This allows users to access SAP functionalities from their mobile devices, increasing flexibility and productivity, especially for departments like sales who need to input data on the go. Overall, I would rate SAP Mobile Platform as an eight out of ten.

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Fabio QUINTANILHA

IT4IT Manager at L'Oreal

Jan 29, 2024

A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs

I use the solution to collect data to build KPIs. We promote and foster the usage of workflows in the company We use the data to compare and review situations, propose improvements, and promote action items. SPM and ITSM features are the most helpful. The product’s standard user experience is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is not overly complex."

"Two of the very fascinating features that make SAP Mobile Platform stand out from other platforms are its offline capability and integration capability."

"Technical support is helpful."

"It's not that difficult to set up."

"If we work with the mobile extension of the ERP platform, we save time."

"One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems."

"Both platforms, the SAP Mobile Platform, and SAP, are highly valuable for our company because they facilitate integration, which can be expensive. It's very convenient to connect and create billing accounts through the SAP Mobile Platform."

"Data in reports and dashboards are easily accessible."

"It has an excellent capability to integrate different access points."

"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."

"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."

"It's actually easy to understand."

"HR Case Management and Customer Service Management are two of the key areas which clients are using."

"The workflow capability for easy setup is powerful."

"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."

More ServiceNow pros

Cons

"One drawback is that SAP Mobile Platform apps are only available through the browser, making offline capability more challenging to implement."

"The toolkit to develop front end applications, especially native applications, is not that good."

"The cost of the SAP Mobile Platform is high, and there is room for improvement in its pricing."

"The licensing model is a bit dated."

"SAP has announced that they'll be ending the support on the SAP platform."

"If it was low code or no code it would be ideal."

"The tool is not easy or simple to integrate with other infrastructures."

"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."

"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."

"Their cloud management is also not that great compared to other products."

"Complexities in the organization made the initial deployment complex."

"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."

"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."

"The customization that we are doing for the needs of our organization are difficult to do and could be improved."

"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."

More ServiceNow cons

Pricing and Cost Advice

"The tool is expensive. I rate the tool's price as an eight or nine out of ten."

"If you already paying for an SAP license and have SAP products that you are using, the price for SAP Mobile Platform is negligible."

"The cost of SAP is extremely high, and it's not affordable for everyone."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."

"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."

"Certainly, from a product-platform perspective, the price is not too bad."

"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."

"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

11%

Government

11%

Manufacturing Company

10%

Educational Organization

25%

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SAP Mobile Platform?

One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems.

What is your experience regarding pricing and costs for SAP Mobile Platform?

The tool is expensive. I rate the tool's price as an eight or nine out of ten.

What needs improvement with SAP Mobile Platform?

For a couple of years, SAP deployment and updates were not fair and simple. After the last evolution of mobile development in SAP, I need to check the latest features of the tool. At the company wh...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

OutSystems vs SAP Mobile Platform

Comparisons

Compared 38% of the time

Android SDK vs SAP Mobile Platform

Compared 22% of the time

Ionic vs SAP Mobile Platform

Compared 18% of the time

More SAP Mobile Platform Competitors

BMC Helix ITSM vs ServiceNow

Compared 9% of the time

Microsoft Power Apps vs ServiceNow

Compared 9% of the time

Pega Platform vs ServiceNow

Compared 8% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Appian vs ServiceNow

Compared 5% of the time

More ServiceNow Competitors

Product Reports

SAP Mobile Platform

Download SAP Mobile Platform product report

Download ServiceNow product report

Also Known As

SAP Syclo Agentry Mobile Platform, Sybase Mobile Development Platform, Sybase Unwired Platform

No data available

Learn More

SAP

Overview

SAP Mobile Platform is a mobile enterprise application platform developed to make it easier to create applications that connect business data to mobile devices for workflow management and back-office integration. SAP Mobile Platform provides a layer of middleware between heterogeneous back-end data sources such as relational databases, enterprise applications and files, and mobile devices that need to read and write back-end data. The platform is very helpful to developers, making it quick and easy for them to link backend data to mobile users on any device at any time and providing them with optimum visibility, which leads to increased profitability.

Using SAP Mobile Platform’s development tools, application developers can write the business logic for mobile applications, as the platform is optimized for business-to-business (B2B) and business-to-consumer (B2C) relationships. The program automatically does the translation necessary to create specialized versions of the new application for a variety of mobile devices and operating systems. This enables quicker and simpler development of complex applications that use multiple data sources and function on a variety of mobile devices. SAP Mobile Platform currently provides advantages across numerous industries to customers of all sizes and backgrounds.

SAP Mobile Platform Features

SAP Mobile Platform has many valuable key features. Some of the most useful ones include:

Appcelerator
Support for Cordova
Eclipse plug-in
Mobile Analytics Kit (MAKit)
Secure access between mobile devices and networks
Mobile SDK
Hybrid Web Container
4GL tooling environment
Integrated mobile device management and app enablement
Support for multiple devices, including Android, iOS, BlackBerry, Windows Mobile, and Windows laptops/tablets.
Integrates with SAP, Remedy Corp, and other apps that leverage database or service-oriented architecture.
Unwired Platform Runtime

SAP Mobile Platform Benefits

There are many benefits to implementing SAP Mobile Platform. Some of the biggest advantages the solution offers include:

Customizable: SAP Mobile Platform is useful for developing mobile applications as well as for customizing previously existing ones in accordance with requirements and demands.

User-friendly: SAP Mobile Platform develops applications in a powerful and friendly environment that works within any mobile device.

Customer loyalty: Making user-friendly mobile applications that work on all devices encourages engaging loyal customers and staff in improved operations and cutting back on unneeded costs.

Business impact: SAP Mobile Platform has built platforms and mobile solutions that can be extensively used in any device, allowing businesses to grasp the true impact of SAP Mobile Platform on their business growth.

Multi-platform support: Developers may create applications on several platforms using their skill set and preferred tools, which reduces the amount of time, money, and effort required for development.

Secure: SAP Mobile Platform provides cutting-edge technology to speed up the creation of safe, highly scalable commercial mobile applications for every device.

Reviews from Real Users

SAP Mobile Platform stands out among its competitors for a number of reasons. These include its integration with mobile devices, its stability, and its technical support. One PeerSpot user takes note of the advantages of these features in his review:

Kumar S., Director - SAP BTP at Incture, writes, “The platform independence is great. I can use it across mobile devices. That's the best aspect of it. It's stable. Technical support is helpful.”

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Swarovski, CareFusion Corp., Adarsh Credit Co-operative Society Ltd.

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Mobile Development Platforms