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SAP Mobile Platform vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP Mobile Platform
Average Rating
7.8
Number of Reviews
8
Ranking in other categories
Mobile App Platforms (4th), Mobile Development Platforms (11th)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

SAP Mobile Platform and ServiceNow aren’t in the same category and serve different purposes. SAP Mobile Platform is designed for Mobile Development Platforms and holds a mindshare of 3.5%, up 3.0% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 24.8% mindshare, down 27.5% since last year.
Mobile Development Platforms
IT Service Management (ITSM)
 

Featured Reviews

ShahzadRafique - PeerSpot reviewer
Flexible, well-designed, and offers good scalability
It's not that difficult to set up. SAP has provided the complete installation and configuration scripts, and there's ample documentation available. Implementing it is not an issue. If you are just talking about installing the standalone SAP Mobile Platform, that won't take more than two to three hours. The problem is that when you have multiple integrated third-party integrations, it can be longer. In that case, the deployment really depends on how you actually do it, as, in a financial institution, there is a lot of middleware and other third-party systems that are also integrated with your system. We have a complete set of APIs exposed to different partners, and how everything goes together depends on what type of integrations are there and how complex they are. That said, it should not take more than three to four hours when it comes to only the standalone SMP.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Both platforms, the SAP Mobile Platform, and SAP, are highly valuable for our company because they facilitate integration, which can be expensive. It's very convenient to connect and create billing accounts through the SAP Mobile Platform."
"Two of the very fascinating features that make SAP Mobile Platform stand out from other platforms are its offline capability and integration capability."
"Technical support is helpful."
"If we work with the mobile extension of the ERP platform, we save time."
"The initial setup is not overly complex."
"It's not that difficult to set up."
"One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems."
"It allows us to filter the data, create graphs, and get detailed reports."
"Very easy to implement and to respond to my clients' needs."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"The most valuable feature is the flexibility of development for customization."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"It is robust and very user-friendly."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"It's a very low-code platform, and it's simple. The user experience is also really good."
 

Cons

"The cost of the SAP Mobile Platform is high, and there is room for improvement in its pricing."
"If it was low code or no code it would be ideal."
"The tool is not easy or simple to integrate with other infrastructures."
"One drawback is that SAP Mobile Platform apps are only available through the browser, making offline capability more challenging to implement."
"SAP has announced that they'll be ending the support on the SAP platform."
"The licensing model is a bit dated."
"The toolkit to develop front end applications, especially native applications, is not that good."
"There are sometimes challenges with the portal being a bit confusing for new users. The implementation of the portal and workspaces is quite different, and improvements in this area would be beneficial."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"The utilization of AI in ServiceNow needs enhancement."
"The setup was time-consuming and required a lot of internal resources."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The solution’s pricing is expensive and could be improved."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
 

Pricing and Cost Advice

"The tool is expensive. I rate the tool's price as an eight or nine out of ten."
"If you already paying for an SAP license and have SAP products that you are using, the price for SAP Mobile Platform is negligible."
"The cost of SAP is extremely high, and it's not affordable for everyone."
"The CapEx version is great."
"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
"There is an annual subscription to use this solution."
"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"I have found the solution very expensive."
"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
"The platform offers a free trial, by providing a free developer instance once you sign up."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Government
11%
Manufacturing Company
11%
Financial Services Firm
10%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SAP Mobile Platform?
One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems.
What is your experience regarding pricing and costs for SAP Mobile Platform?
The tool is expensive. I rate the tool's price as an eight or nine out of ten.
What needs improvement with SAP Mobile Platform?
For a couple of years, SAP deployment and updates were not fair and simple. After the last evolution of mobile development in SAP, I need to check the latest features of the tool. At the company wh...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

SAP Syclo Agentry Mobile Platform, Sybase Mobile Development Platform, Sybase Unwired Platform
No data available
 

Overview

 

Sample Customers

Swarovski, CareFusion Corp., Adarsh Credit Co-operative Society Ltd.
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms. Updated: February 2025.
837,501 professionals have used our research since 2012.