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SAP Mobile Platform vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP Mobile Platform
Average Rating
7.8
Number of Reviews
8
Ranking in other categories
Mobile App Platforms (4th), Mobile Development Platforms (11th)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

SAP Mobile Platform and ServiceNow aren’t in the same category and serve different purposes. SAP Mobile Platform is designed for Mobile Development Platforms and holds a mindshare of 3.5%, up 3.0% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 24.8% mindshare, down 27.5% since last year.
Mobile Development Platforms
IT Service Management (ITSM)
 

Featured Reviews

ShahzadRafique - PeerSpot reviewer
Flexible, well-designed, and offers good scalability
It's not that difficult to set up. SAP has provided the complete installation and configuration scripts, and there's ample documentation available. Implementing it is not an issue. If you are just talking about installing the standalone SAP Mobile Platform, that won't take more than two to three hours. The problem is that when you have multiple integrated third-party integrations, it can be longer. In that case, the deployment really depends on how you actually do it, as, in a financial institution, there is a lot of middleware and other third-party systems that are also integrated with your system. We have a complete set of APIs exposed to different partners, and how everything goes together depends on what type of integrations are there and how complex they are. That said, it should not take more than three to four hours when it comes to only the standalone SMP.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Technical support is helpful."
"Both platforms, the SAP Mobile Platform, and SAP, are highly valuable for our company because they facilitate integration, which can be expensive. It's very convenient to connect and create billing accounts through the SAP Mobile Platform."
"If we work with the mobile extension of the ERP platform, we save time."
"It's not that difficult to set up."
"The initial setup is not overly complex."
"Two of the very fascinating features that make SAP Mobile Platform stand out from other platforms are its offline capability and integration capability."
"One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems."
"SPM and ITSM features are the most helpful."
"It's great to do statuses or to review tasks."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"The subsequent chain of tasks, I believe, is valuable."
"​The workflow capability for easy setup is powerful."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
 

Cons

"If it was low code or no code it would be ideal."
"One drawback is that SAP Mobile Platform apps are only available through the browser, making offline capability more challenging to implement."
"The cost of the SAP Mobile Platform is high, and there is room for improvement in its pricing."
"SAP has announced that they'll be ending the support on the SAP platform."
"The licensing model is a bit dated."
"The tool is not easy or simple to integrate with other infrastructures."
"The toolkit to develop front end applications, especially native applications, is not that good."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"Integration capabilities can improve."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"The setup was time-consuming and required a lot of internal resources."
 

Pricing and Cost Advice

"If you already paying for an SAP license and have SAP products that you are using, the price for SAP Mobile Platform is negligible."
"The tool is expensive. I rate the tool's price as an eight or nine out of ten."
"The cost of SAP is extremely high, and it's not affordable for everyone."
"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
"In Tunisia, the companies find the licensing costs to be expensive."
"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."
"The price of this solution is expensive."
"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."
"It has a higher cost compared to local/regional solutions."
"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."
"ServiceNow is an expensive solution."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Government
11%
Manufacturing Company
11%
Financial Services Firm
10%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SAP Mobile Platform?
One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems.
What is your experience regarding pricing and costs for SAP Mobile Platform?
The tool is expensive. I rate the tool's price as an eight or nine out of ten.
What needs improvement with SAP Mobile Platform?
For a couple of years, SAP deployment and updates were not fair and simple. After the last evolution of mobile development in SAP, I need to check the latest features of the tool. At the company wh...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

SAP Syclo Agentry Mobile Platform, Sybase Mobile Development Platform, Sybase Unwired Platform
No data available
 

Overview

 

Sample Customers

Swarovski, CareFusion Corp., Adarsh Credit Co-operative Society Ltd.
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms. Updated: February 2025.
837,501 professionals have used our research since 2012.