ServiceNow Cloud Observability vs Splunk Real User Monitoring (RUM) comparison

ServiceNow and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. ServiceNow is ranked #45 with an average rating of 7.5, while Splunk is ranked #44 with an average rating of 8.5. ServiceNow holds a 0.5% mindshare in APM, compared to Splunk’s 0.3% mindshare. Additionally, 100% of ServiceNow users are willing to recommend the solution, compared to 100% of Splunk users who would recommend it.

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

817 Views
665 Comparison Views

100% willing to recommend

Splunk Real User Monitoring...

Read 2 Splunk Real User Monitoring (RUM) reviews

406 Views
338 Comparison Views

100% willing to recommend

ServiceNow Cloud Observability

Splunk Real User Monitoring...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ServiceNow Cloud Observability and Splunk Real User Monitoring (RUM) based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ServiceNow Cloud Observability vs. Splunk Real User Monitoring (RUM) Report (Updated: January 2025).

Buyer's Guide

ServiceNow Cloud Observability vs. Splunk Real User Monitoring (RUM)

January 2025

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Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Real User Monitoring...

Ranking in Application Performance Monitoring (APM) and Observability

44th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (11th)

Mindshare comparison

As of January 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. The mindshare of Splunk Real User Monitoring (RUM) is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Sathis-Kumar

Senior Manager at Bank of America

Seamless issue detection with user time tracking and application load analysis

We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It allows us to see how applications are experienced on the user side, making it easy to capture any bottlenecks or performance issues The most valuable features include user time…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"To a certain extent, it is possible to save on the costs of the product."

"The UI is very intuitive."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The initial setup of Splunk Real User Monitoring (RUM) was easy."

"The most valuable features include user time tracking and the ability to analyze application load times."

Cons

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The dashboard and graphics must be improved."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The initial setup of Splunk Real User Monitoring (RUM) was easy. The solution is deployed on-premises."

"There is room for improvement in customer support due to delays and standard feedback responses."

"It would be beneficial to have more enhanced features with capabilities to adapt more integrated applications. Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired."

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

12%

Retailer

10%

Computer Software Company

21%

Financial Services Firm

17%

Retailer

17%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

What do you like most about Splunk Real User Monitoring (RUM)?

The initial setup of Splunk Real User Monitoring (RUM) was easy.

See all answers

What needs improvement with Splunk Real User Monitoring (RUM)?

It would be beneficial to have more enhanced features with capabilities to adapt more integrated applications. Improvements in dashboard configuration, customization, and artificial intelligence fu...

See all answers

What is your primary use case for Splunk Real User Monitoring (RUM)?

See all answers

Comparisons

New Relic vs ServiceNow Cloud Observability

Compared 31% of the time

Grafana vs ServiceNow Cloud Observability

Compared 28% of the time

Helios vs ServiceNow Cloud Observability

Compared 17% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 13% of the time

Datadog vs ServiceNow Cloud Observability

Compared 11% of the time

More ServiceNow Cloud Observability Competitors

Sentry vs Splunk Real User Monitoring (RUM)

Compared 42% of the time

Prometheus vs Splunk Real User Monitoring (RUM)

Compared 26% of the time

Chronosphere vs Splunk Real User Monitoring (RUM)

Compared 18% of the time

Splunk APM vs Splunk Real User Monitoring (RUM)

Compared 8% of the time

Rollbar vs Splunk Real User Monitoring (RUM)

Compared 7% of the time

More Splunk Real User Monitoring (RUM) Competitors

Product Reports

Buyer's Guide

ServiceNow Cloud Observability

December 2024

Download ServiceNow Cloud Observability product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

December 2024

Splunk Real User Monitoring (RUM) report

Download Splunk Real User Monitoring (RUM) product report

Also Known As

LightStep

No data available

Learn More

Video not available

ServiceNow

Splunk

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

Splunk Real User Monitoring (RUM) offers real-time insights into website performance and user interactions, aiding in troubleshooting, optimizing load times, and enhancing user experience. Organizations utilize it to monitor traffic patterns, application health, and promptly detect anomalies.

Splunk Real User Monitoring (RUM) serves as an essential tool for organizations aiming to fine-tune their digital environments. It provides comprehensive analytics, allowing users to derive deep insights into user behavior and performance bottlenecks. With real-time performance tracking and seamless scalability, users can significantly enhance customer satisfaction. Intuitive dashboards and easy integration with existing systems make it accessible for companies of various sizes. Detailed error reporting and robust monitoring capabilities further ensure that performance issues can be addressed efficiently.

What are the key features of Splunk Real User Monitoring (RUM)?

Intuitive Interface: Allows easy navigation and operation for users.
Detailed Analytics: Offers deep insights into user behavior and system performance.
Real-Time Performance Tracking: Enables immediate monitoring and action.
Easy Integration: Seamlessly connects with existing systems.
Customizable Dashboards: Provides tailor-fit views for different needs.
Comprehensive Error Reporting: Helps in identifying and resolving issues quickly.
Seamless Scalability: Grows with organizational requirements.

What are the benefits or ROI users should look for?

Enhanced Customer Satisfaction: By optimizing load times and performance.
Improved Efficiency: Through quick identification of performance bottlenecks.
Better Decision Making: With actionable insights from detailed analytics.
Time Savings: Via intuitive interface and easy integration.
Proactive Issue Detection: Through real-time monitoring capabilities.

Splunk Real User Monitoring (RUM) finds use across multiple industries, including e-commerce, where it helps enhance user experience by optimizing load times and reducing bounce rates. In finance, it assists in ensuring smooth transaction processing, while in media, it supports uninterrupted content delivery. This versatility makes it a valuable tool for any digital-first enterprise.

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

Information Not Available

Buyer's Guide

ServiceNow Cloud Observability vs. Splunk Real User Monitoring (RUM)

January 2025

Free Report: ServiceNow Cloud Observability vs. Splunk Real User Monitoring (RUM)

Find out what your peers are saying about ServiceNow Cloud Observability vs. Splunk Real User Monitoring (RUM) and other solutions. Updated: January 2025.

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