New Relic vs ServiceNow Cloud Observability comparison

New Relic and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #3 with an average rating of 8.0, while ServiceNow is ranked #47 with an average rating of 7.5. New Relic holds a 8.3% mindshare in APM, compared to ServiceNow’s 0.5% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

New Relic

Read 157 New Relic reviews

19,153 Views
15,190 Comparison Views

94% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

838 Views
678 Comparison Views

100% willing to recommend

New Relic

ServiceNow Cloud Observability

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Executive SummaryUpdated on Jul 24, 2024

New Relic and ServiceNow Cloud Observability compete in cloud monitoring. New Relic seems to have an upper hand due to its pricing and user support, while ServiceNow Cloud Observability is chosen for its advanced features despite higher costs.

Features: New Relic's valuable features include deep observability into applications and infrastructure, real-time analytics, and AI-based anomaly detection. ServiceNow Cloud Observability is valued for its seamless integration with other ServiceNow products, comprehensive dashboards, and predictive analytics.

Room for Improvement: Users of New Relic mention the need for better integration with third-party tools and improved cost management. ServiceNow Cloud Observability users highlight the complexity of setup and occasional performance issues. New Relic requires enhancements in integration and cost transparency, while ServiceNow Cloud Observability needs to simplify deployment and improve performance stability.

Ease of Deployment and Customer Service: New Relic is often praised for its straightforward deployment and responsive customer service. In contrast, ServiceNow Cloud Observability, despite its comprehensive capabilities, faces criticism for its complex deployment process but is supported by reliable customer service.

Pricing and ROI: New Relic is favored for its competitive pricing and perceived high ROI. ServiceNow Cloud Observability tends to be more expensive, but users justify the cost with its extensive features and capabilities.

To learn more, read our detailed New Relic vs. ServiceNow Cloud Observability Report (Updated: December 2024).

Buyer's Guide

New Relic vs. ServiceNow Cloud Observability

December 2024

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Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

3rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

157

Ranking in other categories

Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th), AIOps (3rd)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

47th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 8.3%, down from 10.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"New features are added often."

"The initial setup is straightforward. It is easy to track and easy to follow."

"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."

"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."

"The solution is scalable, and it is easy because all the documentation is available."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

More New Relic pros

"The UI is very intuitive."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"To a certain extent, it is possible to save on the costs of the product."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

Cons

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."

"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."

"We have had issues with our agents going offline."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

"It would help customers if there were an on-premises version available."

"New Relic needs to improve is the user data schema."

More New Relic cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

Pricing and Cost Advice

"The price of New Relic could improve. It is expensive."

"The price was one of the reasons we chose this solution."

"Cost is significant with a lot of extras."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"We feel it's a little bit pricey."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

More New Relic pricing and cost advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

51%

Financial Services Firm

Computer Software Company

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

15%

Manufacturing Company

12%

Retailer

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...

See all answers

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Grafana vs New Relic

Compared 7% of the time

Sentry vs New Relic

Compared 5% of the time

More New Relic Competitors

Grafana vs ServiceNow Cloud Observability

Compared 31% of the time

Helios vs ServiceNow Cloud Observability

Compared 15% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 10% of the time

Datadog vs ServiceNow Cloud Observability

Compared 10% of the time

Elastic Observability vs ServiceNow Cloud Observability

Compared 7% of the time

More ServiceNow Cloud Observability Competitors

Product Reports

Buyer's Guide

New Relic

December 2024

Download New Relic product report

Buyer's Guide

ServiceNow Cloud Observability

October 2024

Download ServiceNow Cloud Observability product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

LightStep

Learn More

New Relic

Video not available

ServiceNow

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

New Relic vs. ServiceNow Cloud Observability

December 2024

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