We performed a comparison between Datadog and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has improved the organization by providing good insights into app performance and offering good dashboards."
"By moving to Datadog, we did not need to manage our own monitoring infrastructure anymore."
"The seamless integration between Datadog and hundreds of apps makes onboarding new products and teams a breeze."
"The biggest thing I liked was the combination of all the things - monitoring, log aggregation, and profiling."
"The most valuable aspect of the solution is the APM."
"Thanks to the logs, we manage to make better reports through Jira and also to trace the request with more facility than we would be able to do otherwise."
"The ease with which we can filter, use metrics, and give accounts to customers, then let the customer filter, set up metrics, and alerts. This has been a big win for us."
"We've been able to glean from the monitors what servers are down, and can alert the team in Slack."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"Datadog is so feature-rich that it is often hard to onboard new folks and tough to decide where to invest time."
"When the logs are too big, and Datadog splits them, the JSON format breaks and it is not so useful for us."
"The ability to find what you are looking for when starting out could be improved."
"The solution needs to integrate AI tools."
"The sheer amount of products that are included can be overwhelming."
"Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."
"This service could be less costly."
"Datadog has a lot of features kind of cramped into one dashboard. It's quite hard to get around what feature does exactly what. There was a steep learning curve, trying to navigate through menus."
"The dashboard and graphics must be improved."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Datadog is rated 8.6, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Elastic Observability and Splunk Enterprise Security. See our Datadog vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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