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Datadog vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 1, 2024
 

Categories and Ranking

Datadog
Ranking in Application Performance Monitoring (APM) and Observability
1st
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
187
Ranking in other categories
Network Monitoring Software (3rd), IT Infrastructure Monitoring (2nd), Log Management (3rd), Container Monitoring (1st), Cloud Monitoring Software (1st), AIOps (1st), Cloud Security Posture Management (CSPM) (6th)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
47th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Datadog is 10.1%, down from 11.7% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Kevin Palmer - PeerSpot reviewer
Useful log aggregation and management with helpful metrics aggregation
Datadog provides us value in three major ways: First, Datadog provides best-in-class functionality in many, if not all, of the products to which we subscribe (infrastructure, APM, log management, serverless, synthetics, real user monitoring, DB monitoring). In my experience with other tools that provide similar functionality, Datadog provides the largest feature set with the most flexibility and the best performance. Second, Datadog allows us to access all of those services in one place. Having to learn and manage only one tool for all of those purposes is a major benefit. Third, Datadog provides significant connectivity between those services so that we can view, summarize, organize, translate and correlate our data with maximum effect. Not needing to manually integrate them to draw lines between those pieces of information is a huge time savings for us.
VinayKumar16 - PeerSpot reviewer
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Datadog provides tracing and logging, whereas Dynatrace focuses on tracing, and Splunk is more of a logging tool. Datadog's advantage is that we don't need two tools."
"If we have a large load for users using our basic Datadog, it will immediately fire off an alert notifying us either something's wrong or not."
"We can handle debugging and find out why things are breaking in our applications."
"Datadog has clear dashboards and good documentation."
"The visibility that it provides is valuable. It is helping in being proactive around incident management. It is helping us to be able to get more visibility into our customers' applications so that we can assist them at the application layer. We also provide them the infrastructure from an AWS standpoint. We are able to make sure that our customers are aware of certain critical things around the analytical piece of either the network or the application. We're able to call customers before they even know about the issue. From there, we can start putting together some change management processes and help them a bit."
"Integrating Datadog with other platforms has made our monitoring processes a bit easier. It's not super simple, but it's manageable."
"The integration into AWS is key as well as our software is currently bound to AWS."
"Several critical dashboards were created years ago and are still in use today."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"To a certain extent, it is possible to save on the costs of the product."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI is very intuitive."
 

Cons

"When I started using it years ago, it had stability problems. I remember, specifically, we ran everything in Docker containers. There were some problems getting it into a Docker container with very specific memory limits."
"The pricing model could be simplified as it feels a bit outdated, especially when you look at the billing model of compute instances vs the containers instances."
"Logging is not a great experience."
"I would love to see support for front-end and mobile applications. Right now, it is mostly all back-end stuff. Being able to do some integration with our front-end products would be awesome."
"This service could be less costly."
"There is always room for improvement when dealing with cloud-based technologies. Mainly, I would say, it's just increasing our offerings to attract various other types of industries and businesses across more fields."
"There are things about it that we would like to be fixed, such as it is taking averages of average. This results in data that we don't expect."
"We have contact with many customers that cover many areas, so we have cases where the infrastructure administration could be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
 

Pricing and Cost Advice

"The tool is open-source."
"It costs the same amount it would if we were hosting it ourselves, so we are incredibly happy with the cost."
"Our licensing fees are paid on a monthly basis."
"While it is an expensive product, I would rate the pricing level at four out of five."
"The pricing and licensing through AWS Marketplace has been good. It would be nice if it was cheaper, but their pricing is reasonable for what it is. Sometimes, for their newer features, they charge as if it's fully fleshed out, even though it is a newer feature and it may have less stuff than their other items."
"This solution is budget friendly."
"​Pricing seems reasonable. It depends on the size of your organization, the size of your infrastructure, and what portion of your overall business costs go toward infrastructure."
"The price of Datadog is reasonable. Other solutions are more expensive, such as AppDynamics."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Educational Organization
38%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
5%
Computer Software Company
17%
Financial Services Firm
15%
Manufacturing Company
12%
Retailer
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
 

Also Known As

No data available
LightStep
 

Learn More

Video not available
 

Overview

 

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Datadog vs. ServiceNow Cloud Observability and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.