I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platform, so for that purpose, AWS and Azure are used.
We use Lightstep/ServiceNow to monitor the traces in our distributed applications and microservices. Our services were instrumented using open telemetry and then we sent the data to the configured microsatellites. We also use this tool to send alerts to our slack channels when something is not right according to our expected SLAs. This solution is used primarily for those who are working on call in our teams and need to investigate performance problems and deviations in our production environment.
Senior Software Engineer at a retailer with 10,001+ employees
Real User
Aug 30, 2023
In use cases, we have tons of microservices. So, we need observability. We heavily rely on LightStep streams for monitoring as well as alerting purposes. For example, suppose we don't expect traffic in a certain period. If we are getting more traffic, we get alerted. Basically, it is for monitoring our microservices and creating some alerts out of those so that if something goes wrong, we get alerted. We are also helpful in case of any errors because there is an option called streams, which can create it, and we can go through the streams to see what calls were made in that single request. Where was the error? What was the error? That's helpful.
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ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT...
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platform, so for that purpose, AWS and Azure are used.
We use the product for traceability.
We use Lightstep/ServiceNow to monitor the traces in our distributed applications and microservices. Our services were instrumented using open telemetry and then we sent the data to the configured microsatellites. We also use this tool to send alerts to our slack channels when something is not right according to our expected SLAs. This solution is used primarily for those who are working on call in our teams and need to investigate performance problems and deviations in our production environment.
In use cases, we have tons of microservices. So, we need observability. We heavily rely on LightStep streams for monitoring as well as alerting purposes. For example, suppose we don't expect traffic in a certain period. If we are getting more traffic, we get alerted. Basically, it is for monitoring our microservices and creating some alerts out of those so that if something goes wrong, we get alerted. We are also helpful in case of any errors because there is an option called streams, which can create it, and we can go through the streams to see what calls were made in that single request. Where was the error? What was the error? That's helpful.