Dynatrace vs ServiceNow Cloud Observability comparison

Why PeerSpot?

Dynatrace and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. Dynatrace is ranked #2 with an average rating of 8.8, while ServiceNow is ranked #69. Dynatrace holds a 4.9% mindshare in APM, compared to ServiceNow’s 0.7% mindshare. Additionally, 96% of Dynatrace users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Dynatrace

Read 363 Dynatrace reviews

45,567 Views
30,986 Comparison Views

96% willing to recommend

ServiceNow Cloud Observability

Read 5 ServiceNow Cloud Observability reviews

2,734 Views
2,625 Comparison Views

100% willing to recommend

Dynatrace

ServiceNow Cloud Observability

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Dynatrace and ServiceNow Cloud Observability compete in the cloud monitoring solutions category. Dynatrace seems to have the upper hand due to its advanced AI functionalities and user-friendly deployment.

Features: Users highlight Dynatrace's powerful AI-driven analytics, automated root-cause analysis, and full-stack visibility. ServiceNow Cloud Observability is praised for its effective incident management, efficient alerting mechanisms, and integration with ITSM systems.

Room for Improvement: Users suggest that Dynatrace could improve its learning curve and reduce the complexity of its setup process, while ServiceNow Cloud Observability could benefit from more customizable reporting options and enhanced scalability.

Ease of Deployment and Customer Service: Dynatrace is generally noted for its user-friendly deployment and robust support services, despite some users mentioning the need for an initial learning period. ServiceNow Cloud Observability demonstrates ease of deployment and highlights efficient customer support but is sometimes critiqued for requiring more in-depth training.

Pricing and ROI: Users perceive Dynatrace as a premium solution with high setup costs that deliver significant ROI through extensive monitoring capabilities. ServiceNow Cloud Observability offers competitive pricing and satisfactory ROI, especially through its integration with existing ServiceNow products.

To learn more, read our detailed Dynatrace vs. ServiceNow Cloud Observability Report (Updated: November 2026).

Buyer's Guide

Dynatrace vs. ServiceNow Cloud Observability

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynatrace

Ranking in Application Performance Monitoring (APM) and Observability

2nd

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

363

Ranking in other categories

Log Management (7th), Mobile APM (3rd), Container Monitoring (2nd), AIOps (1st), AI Observability (3rd)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

69th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 4.9%, down from 8.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Dynatrace	4.9%
ServiceNow Cloud Observability	0.7%
Other	94.4%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Vinothkumar Sugumar

Senior Software Engineer at a retailer with 10,001+ employees

Unified dashboards have provided end-to-end visibility and now streamline API latency troubleshooting

I think Dynatrace can be improved in dashboard creation, as this is the face of a product. Although Dynatrace may have many things, new users typically do not know the whole power of the product. To onboard new people, it would be beneficial to provide template dashboards or suggested dashboards. Organizations working with microservice architecture will follow some templates, so suggesting simple, hand-picked features that are really helpful could make a difference. Quick configurable and customizable templates would be very useful. Whenever they come into the product, they can use this template and feel that their product is applied to it. Immediately, they will think everything is online and can improve easily. This base can be provided in template form. Since Dynatrace has a lot of features now, the AI integration makes it simple, but the product itself is very huge. To understand and utilize it, maybe it would be good to index the essential features.

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Uday-Thentu

Project Manager at a tech vendor with 10,001+ employees

Automation has reduced incident impact and is driving proactive self‑healing across hybrid services

ServiceNow Cloud Observability's valuable features include AI agents that can be integrated and triggered with workflows for evaluating and taking the right action in both process and technical aspects. On the process side, it ensures the right approvals are triggered. From the technical aspect, it allows integration for taking relevant action without human intervention, moving towards self-healing. The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive. By defining and fine-tuning workflows, we were able to implement timely notification and auto-action or auto-remediations. At the same time, if anything involves additional cost or requires intervention, it helps trigger approval notifications, and once approval is received, it timely takes the action. The AI agents help define and fine-tune those workflows further.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use Dynatrace to help us understand how applications perform in different platforms."

"Dynatrace solved various kinds of Ops / DevOps issues for our customers including bad code, bad configurations, operational issues, etc."

"This solution has helped us to improve application performance and reduce issue-impact with faster resolutions."

"The comprehensive application topology visualization in Dynatrace, called Smartscape, has benefited my understanding of system dependencies, and since we are using Dynatrace primarily for observability, we can get top-to-bottom visibility, from infrastructure to network to application front end."

"I think the design is pretty scalable. It's pretty easy to add additional nodes if we need to. Also, it's easy to migrate changes from one environment to another."

"The most valuable feature the solution offers right now is the PurePath. When we see a web request, and something failing, we can drill down using PurePath."

"They can see, yes, this tool has been a good investment."

"I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot."

More Dynatrace pros

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive."

"To a certain extent, it is possible to save on the costs of the product."

"The UI is very intuitive."

Cons

"There are a few problems with our Mobile App's Dynatrace Libraries."

"It needs a dashboard for cluster events in general, and for Kubernetes specifically."

"I don't see those monitoring capabilities for NVIDIA chips, NPUs, GPUs, or anything similar, and maybe it has them, but unfortunately, I lack the knowledge to understand where I can view all those things."

"If you want to see a month's data, it keeps on spinning. Here is an improvement which needs to happen, which is the case with all applications or tools. There is a lot of data, and either we have to change the way we are logging or the application needs to be enhanced."

"Graphically, it is not good."

"RFAs submitted via the forum need to be answered or resolved quickly."

"There continues to be some opportunity to expose the infrastructure from a broader reporting standpoint. Overall, the opportunity is in the reporting capability and the ability to more flexibly expose or pivot the data for deeper analysis. Oftentimes, the solution is good at looking narrowly at information, but when you want to broaden that perspective, that's where the challenges come in. At this point, it requires the export of data to external systems to do this."

"It is necessary to improve the integration with the product, Oracle Siebel."

More Dynatrace cons

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The cost could be reduced or lightweight agents and lightweight modules could be introduced, which would make it much easier to implement."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

Pricing and Cost Advice

"We found a tool that can be utilized by testing, DevOps, marketing, software engineering, and monitoring. Before, we always had everybody doing their own thing. Now, everybody's utilizing one tool, which is huge. That is a huge savings."

"Just go with Dynatrace. Just start with Dynatrace. Do not go into AppMon. Start with Dynatrace, because AppMon is going to give you so much extra stuff that 99% of your user base will not need it, including yourself."

"The pricing is a bit on the higher end."

"Purchasing through the AWS Marketplace was a pretty straightforward process. We had no hiccups."

"We license it for two environments, typically all of production and all of one lower environment, usually our staging environment. If there is a downside to Dynatrace, the only thing I can think of would be the cost. If it were cheaper, I'd have it in all my environments. I don't think they're charging more than it's worth, by any means. It's just that good software costs money."

"This is an expensive solution, but it is also worth the money."

"Its price is quite high. Although it is worth it, it would be better if its price is reduced. They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price."

"Surprisingly, it is quite expensive. That is something that we could always see: Improved pricing and the overall construct on how do we use each license in regards to usage of the tool."

More Dynatrace pricing and cost advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Outsourcing Company

Manufacturing Company

Healthcare Company

Construction Company

11%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	81
Midsize Enterprise	50
Large Enterprise	303

No data available

Questions from the Community

Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...

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What cloud monitoring software did you choose and why?

While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with LightStep?

The cost could be reduced or lightweight agents and lightweight modules could be introduced, which would make it much easier to implement.

See all answers

What is your primary use case for LightStep?

ServiceNow Cloud Observability's main use case is end-to-end automation starting from the trigger in the cloud. Currently, it focuses more on self-healing and understanding the complete uptime of e...

See all answers

What advice do you have for others considering LightStep?

Regarding security, I unfortunately do not have much hands-on experience. My focus has been majorly on self-healing activities, but given what I have observed, it does provide a good opportunity in...

See all answers

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Compared 8% of the time

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Compared 7% of the time

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Compared 5% of the time

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Compared 3% of the time

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Product Reports

Buyer's Guide

Dynatrace

November 2026

Download Dynatrace product report

Buyer's Guide

ServiceNow Cloud Observability

October 2026

Download ServiceNow Cloud Observability product report

Also Known As

No data available

LightStep

Overview

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. To learn more about how Dynatrace can help your business, visit www.dynatrace.com, visit our blog and follow us on LinkedIn and X @dynatrace.

Dynatrace

ServiceNow Cloud Observability offers advanced monitoring and alerting capabilities, leveraging AI-driven automation and seamless integrations to enhance visibility and performance in hybrid environments.

ServiceNow Cloud Observability empowers teams with real-time metrics and tracing capabilities, essential for managing numerous microservices across hybrid environments. It integrates seamlessly with popular tools like Grafana, offering a single-pane view of application health and performance. This solution supports self-healing and AI automation, reducing manual interventions and enhancing reliability. Although powerful, users see room for improvement in SDK integration, documentation clarity, and dashboard design, while performance issues are noted when handling a large volume of traces.

What are the most important features of ServiceNow Cloud Observability?

Stream Creation: Enables dashboards via Grafana, enhancing data visualization.
Intuitive Notebooks: Facilitates sharing insights and collaboration.
AI Automation: Supports proactive workflows for better efficiency.
Performance Analytics: Provides comprehensive insights for decision-making.
Latency Monitoring: Ensures quick detection and response to issues.
Error Rate Monitoring: Identifies and addresses potential problems.
Correlation Detection: Enhances problem-solving through detailed analysis.
Self-Healing: Reduces manual interventions and improves service reliability.

What benefits or ROI should be considered in reviews?

Real-Time Visibility: Empowers comprehensive monitoring across microservices.
Seamless Integrations: Supports various tools like Grafana for enhanced functionality.
AI-Driven Reliability: Offers automation and self-healing for reduced downtime.
Performance Insights: Enhances strategic decision-making through detailed analytics.

ServiceNow Cloud Observability is crucial for industries relying on extensive microservices and hybrid environments. Its real-time metrics and tracing are vital for sectors like finance, technology, and telecommunications, where seamless operations and immediate responsiveness are critical.

ServiceNow

Sample Customers

TD Bank, Zurich North America, Accenture, Macquarie, United Airlines, Raymond James, BT, Vodafone, Air France-KLM, TELUS, American Airlines, Air Canada, ADT, Virgin Money

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

Dynatrace vs. ServiceNow Cloud Observability

November 2026

Free Report: Dynatrace vs. ServiceNow Cloud Observability

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