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Dynatrace vs ServiceNow Cloud Observability comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
363
Ranking in other categories
Log Management (7th), Mobile APM (3rd), Container Monitoring (2nd), AIOps (1st), AI Observability (3rd)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
69th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 4.9%, down from 8.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Dynatrace4.9%
ServiceNow Cloud Observability0.7%
Other94.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Vinothkumar Sugumar - PeerSpot reviewer
Senior Software Engineer at a retailer with 10,001+ employees
Unified dashboards have provided end-to-end visibility and now streamline API latency troubleshooting
I think Dynatrace can be improved in dashboard creation, as this is the face of a product. Although Dynatrace may have many things, new users typically do not know the whole power of the product. To onboard new people, it would be beneficial to provide template dashboards or suggested dashboards. Organizations working with microservice architecture will follow some templates, so suggesting simple, hand-picked features that are really helpful could make a difference. Quick configurable and customizable templates would be very useful. Whenever they come into the product, they can use this template and feel that their product is applied to it. Immediately, they will think everything is online and can improve easily. This base can be provided in template form. Since Dynatrace has a lot of features now, the AI integration makes it simple, but the product itself is very huge. To understand and utilize it, maybe it would be good to index the essential features.
Uday-Thentu - PeerSpot reviewer
Project Manager at a tech vendor with 10,001+ employees
Automation has reduced incident impact and is driving proactive self‑healing across hybrid services
ServiceNow Cloud Observability's valuable features include AI agents that can be integrated and triggered with workflows for evaluating and taking the right action in both process and technical aspects. On the process side, it ensures the right approvals are triggered. From the technical aspect, it allows integration for taking relevant action without human intervention, moving towards self-healing. The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive. By defining and fine-tuning workflows, we were able to implement timely notification and auto-action or auto-remediations. At the same time, if anything involves additional cost or requires intervention, it helps trigger approval notifications, and once approval is received, it timely takes the action. The AI agents help define and fine-tune those workflows further.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The user experience allows us to be able to gauge customer experience and understand the performance impact of our platform."
"By using Dynatrace Managed, we have improved customer satisfaction and have also helped internal teams and subcontractors make the application more stable."
"This solution is very powerful for the end user."
"​We have substantially lowered incidents in our organization."
"You get a really well-planned out monitoring suite for the money spent."
"I think one of the most valuable features is the Dynatrace API, for both metrics and configuration."
"Using this solution our MTTR has been lowered by 25 percent and it has decreased our mean time to identification by 90 percent, meaning it only takes us one-tenth of the time it used to because it immediately pinpoints where the problem is."
"The ability to real-time monitor servers and databases without any major drain on application resources is invaluable."
"The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"To a certain extent, it is possible to save on the costs of the product."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
 

Cons

"The problem evaluation feature is an awesome idea, but bit difficult to pick up initially."
"Provide much better alignment between AppMon and Dynatrace."
"Some of the analytics that you get in, e.g., a waterfall analysis of a web page could be clearer."
"Find the right method, give the cause of suspension, give tips for resolution, and one call query to find method."
"With Dynatrace in our environment, the managed server required root access to run. As a government agency with tight security, this has been an audit concern for us."
"Regarding features, it would be good if there would be some features regarding app security."
"sometimes it happens that we are not able to capture things. For example, if a person is logged in from India, from the city of Mumbai, and is using a Chrome browser, and his email ID is xyz@abc.com. But what happens is, Dynatrace just fetches two pieces of the information, not all of it. Sometimes it gets it all, sometimes it doesn't."
"I would like Dynatrace to be more flexible and user-friendly."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The cost could be reduced or lightweight agents and lightweight modules could be introduced, which would make it much easier to implement."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
 

Pricing and Cost Advice

"Purchasing through the AWS Marketplace was a pretty straightforward process. We had no hiccups."
"The pricing is a little high, but still cheaper than competitors because Dynatrace at least has pay-as-you-go. Others do not. However, the pricing is confusing. I wish it was more simplified when trying to price out moving to a yearly contract."
"The pricing is not bad, but it could be better."
"Our annual costs were about the same for both AppDynamics and Dynatrace."
"Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier."
"I would like to see them improve on their licensing and the cost. It's been a challenge for us because the way they have it broken out right now, you have to buy it by units. It's hard for us to know where to put those units because our company is broken up into all these different business units, so it's been challenging in that sense. I just would like to see them improve that model a little bit."
"Setup cost is very low considering that it is an almost totally, automatic process."
"There was also some complexity in the adoption rate of it because of how costly the licensing is."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Outsourcing Company
10%
Manufacturing Company
9%
Healthcare Company
6%
Construction Company
12%
Financial Services Firm
8%
Comms Service Provider
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business81
Midsize Enterprise50
Large Enterprise303
No data available
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with LightStep?
The cost could be reduced or lightweight agents and lightweight modules could be introduced, which would make it much easier to implement.
What is your primary use case for LightStep?
ServiceNow Cloud Observability's main use case is end-to-end automation starting from the trigger in the cloud. Currently, it focuses more on self-healing and understanding the complete uptime ...
What advice do you have for others considering LightStep?
Regarding security, I unfortunately do not have much hands-on experience. My focus has been majorly on self-healing activities, but given what I have observed, it does provide a good opportunity in...
 

Also Known As

No data available
LightStep
 

Overview

 

Sample Customers

TD Bank, Zurich North America, Accenture, Macquarie, United Airlines, Raymond James, BT, Vodafone, Air France-KLM, TELUS, American Airlines, Air Canada, ADT, Virgin Money
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Dynatrace vs. ServiceNow Cloud Observability and other solutions. Updated: November 2026.
921,714 professionals have used our research since 2012.