Dynatrace and ServiceNow Cloud Observability compete in the cloud monitoring solutions category. Dynatrace seems to have the upper hand due to its advanced AI functionalities and user-friendly deployment.
Features: Users highlight Dynatrace's powerful AI-driven analytics, automated root-cause analysis, and full-stack visibility. ServiceNow Cloud Observability is praised for its effective incident management, efficient alerting mechanisms, and integration with ITSM systems.
Room for Improvement: Users suggest that Dynatrace could improve its learning curve and reduce the complexity of its setup process, while ServiceNow Cloud Observability could benefit from more customizable reporting options and enhanced scalability.
Ease of Deployment and Customer Service: Dynatrace is generally noted for its user-friendly deployment and robust support services, despite some users mentioning the need for an initial learning period. ServiceNow Cloud Observability demonstrates ease of deployment and highlights efficient customer support but is sometimes critiqued for requiring more in-depth training.
Pricing and ROI: Users perceive Dynatrace as a premium solution with high setup costs that deliver significant ROI through extensive monitoring capabilities. ServiceNow Cloud Observability offers competitive pricing and satisfactory ROI, especially through its integration with existing ServiceNow products.
Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.
Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:
What does Dynatrace offer?
Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:
Reviews from Real Users
Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.
Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."
A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."
ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
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