ServiceNow vs Splunk On-Call comparison

The compared ServiceNow and Splunk solutions aren't in the same category. ServiceNow is ranked #1 in ISM , with an average rating of 8.5, and holds a 26.1% mindshare in the category. Splunk is ranked #8 in IMS , with an average rating of 9.0, and holds a 9.8% mindshare. Additionally, 91% of ServiceNow users are willing to recommend the solution, compared to 81% of Splunk users who would recommend it.

ServiceNow

Read 214 ServiceNow reviews

13,326 Views
8,580 Comparison Views

91% willing to recommend

Splunk On-Call

Read 10 Splunk On-Call reviews

781 Views
664 Comparison Views

81% willing to recommend

ServiceNow

Splunk On-Call

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ServiceNow and Splunk On-Call based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: October 2024).

Buyer's Guide

IT Service Management (ITSM)

October 2024

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Helped 814,763 peers since 2012

Categories and Ranking

ServiceNow

Average Rating

8.4

Number of Reviews

214

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (4th), No-Code Development Platforms (1st)

Splunk On-Call

Average Rating

8.6

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (8th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ServiceNow is designed for IT Service Management (ITSM) and holds a mindshare of 26.1%, down 27.4% compared to last year.
Splunk On-Call, on the other hand, focuses on IT Alerting and Incident Management, holds 9.8% mindshare, down 10.4% since last year.

IT Service Management (ITSM)

IT Alerting and Incident Management

Featured Reviews

Fabio QUINTANILHA

IT4IT Manager at L'Oreal

Jan 29, 2024

A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs

I use the solution to collect data to build KPIs. We promote and foster the usage of workflows in the company We use the data to compare and review situations, propose improvements, and promote action items. SPM and ITSM features are the most helpful. The product’s standard user experience is…

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Wojtek Witowski

Product Owner at Danske Bank

Jan 30, 2023

Allows us to create flexible schedules for on-call rotations

For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was a way to customize the phone call message, that would be great. Later, we would try to read the message, but it wasn't great at reading that. They had some sort of internal chat functionality where if we got an alert, we could write to somebody else and ask them for help, but that was super cumbersome. There could be improvements with communicating an incident or alert. Imagine you call the help desk and you say that your computer is broken and then they say, "Actually, the internet is broken, so let us forward your alerts to the network people." And the network people say, "Actually, the electricity is the problem, so let us forward it to the electricity people." Basically, you could send the alert between the support teams inside the company.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It provides internal clients with greater transparency about their projects and deliverables."

"SPM and ITSM features are the most helpful."

"Simplicity of Change Manager."

"ServiceNow is easy to use."

"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."

"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."

"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."

"Change management is most valuable."

More ServiceNow pros

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

"The most valuable feature of the solution is helpdesk escalation."

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"The alert calling feature is the best because notifications are delivered via phone messages."

Cons

"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."

"The interface can be a bit more intuitive."

"Needs additional software titles and easier normalization."

"ServiceNow doesn't cater to the Middle Eastern market."

"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."

"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."

"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."

"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."

More ServiceNow cons

"Should have more YouTube webinars."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"The solution can be improved by including a wider list of permissions."

"There could be improvements with communicating an incident or alert."

"The third-party configuration tool could be easier to use."

Pricing and Cost Advice

"This is a pretty expensive product, so the licensing could be better."

"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."

"The licensing expenses are excessively high."

"There are licensing fees."

"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."

"They could be more competitive with their licensing."

"The licenses are expensive."

"The solution is expensive."

More ServiceNow pricing and cost advice

"The price of the solution could be less expensive."

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

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814,763 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

25%

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

27%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

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What do you like most about VictorOps?

The flexible schedule is the most valuable feature. It was very easy to set out a rotation.

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What needs improvement with VictorOps?

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What is your primary use case for VictorOps?

We used it for on-call rotations. We used it to send alerts for monitoring. We also used it for escalation, so when we actually had an issue, it would find out who to call and call that person. It'...

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Comparisons

BMC Helix ITSM vs ServiceNow

Compared 9% of the time

Microsoft Power Apps vs ServiceNow

Compared 9% of the time

Pega Platform vs ServiceNow

Compared 8% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Appian vs ServiceNow

Compared 5% of the time

More ServiceNow Competitors

Opsgenie vs Splunk On-Call

Compared 31% of the time

PagerDuty Operations Cloud vs Splunk On-Call

Compared 30% of the time

New Relic vs Splunk On-Call

Compared 28% of the time

Everbridge IT Alerting vs Splunk On-Call

Compared 11% of the time

More Splunk On-Call Competitors

Product Reports

Buyer's Guide

ServiceNow

October 2024

Download ServiceNow product report

Buyer's Guide

Splunk On-Call

October 2024

Download Splunk On-Call product report

Also Known As

No data available

VictorOps

Learn More

ServiceNow

Splunk

Overview

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Make expensive service outages a thing of the past. Remediate issues faster, reduce on-call burnout and keep your services up and running.
Identify the person with the right experience and expertise to work on any incident. Plus, streamline on-call schedules and escalations.

Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

IT Service Management (ITSM)

October 2024

Download Free Report

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: October 2024.

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.