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ServiceNow vs VMware Service Manager [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
217
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
VMware Service Manager [EOL]
Average Rating
7.2
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.
Mizanur-Rahman - PeerSpot reviewer
We don't have any issues if the node fails
We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues. We will then have six nodes. We can handle all these applications or resources.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"Good stable and scalable solution."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"All of the features are very suitable for us. It is also a stable solution."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"It provides us with improved maintenance cycles."
 

Cons

"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"Service mapping could be less complicated."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The interface requires an upgrade."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"Not a ten because the price is high."
"It needs to improve user roles and access rights."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
 

Pricing and Cost Advice

"Certainly, from a product-platform perspective, the price is not too bad."
"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."
"It is very expensive because it is a big organization. You have to pay for additional things."
"I have found the solution very expensive."
"ServiceNow's pricing is comparatively higher than Helix's."
"The licensing expenses are excessively high."
"The cost is quite high."
"It has a higher cost compared to local/regional solutions."
"The price depends on different enterprises. As compared to Citrix, VMware is reasonable."
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Top Industries

By visitors reading reviews
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
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Comparisons

No data available
 

Overview

 

Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management. Updated: January 2025.
848,716 professionals have used our research since 2012.