ServiceNow and WaveMaker are competitors in the enterprise software market, focusing on process automation and application development. ServiceNow is stronger in IT service management, while WaveMaker is effective in rapid application development and scalability.
Features: ServiceNow offers comprehensive IT service management, workflow automation, and enterprise-level integration. WaveMaker provides low-code application development tools, emphasizing agility, scalability, and cost efficiency.
Ease of Deployment and Customer Service: ServiceNow offers a structured deployment with extensive customer support for complex integrations. WaveMaker focuses on speed and adaptability with its simplified deployment model and accessible customer service.
Pricing and ROI: ServiceNow has a higher setup cost due to its extensive feature set and customization options. Its ROI benefits large enterprises utilizing comprehensive IT solutions. WaveMaker offers budget-friendly initial costs, focusing on cost efficiency and significant ROI through rapid application development and deployment.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
WaveMaker is a visual application development platform to build web and mobile applications at a fraction of the time and cost of traditional application development.
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