Try our new research platform with insights from 80,000+ expert users

SolarWinds Web Help Desk vs Vision Helpdesk comparison

SolarWinds and Vision Helpdesk are both solutions in the Help Desk Software category. SolarWinds is ranked #18 with an average rating of 9.0, while Vision Helpdesk is ranked #36. SolarWinds holds a 1.3% mindshare in HDS, compared to Vision Helpdesk’s 0.4% mindshare. Additionally, 85% of SolarWinds users are willing to recommend the solution, compared to 100% of Vision Helpdesk users who would recommend it.
SolarWinds Web Help Desk
Read 7 SolarWinds Web Help Desk reviews
  • 632 Views
  • 294 Comparison Views
85% willing to recommend
Vision Helpdesk
Read 3 Vision Helpdesk reviews
  • 154 Views
  • 93 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Dec 1, 2024

SolarWinds Web Help Desk and Vision Helpdesk compete in the IT service management software market. Vision Helpdesk appears to have an advantage due to its expansive features, which offer depth beyond the appealing pricing and support of SolarWinds.

Features: SolarWinds Web Help Desk features essential help desk functionalities, asset management, and IT ticketing systems, which make it efficient for streamlined operations. Vision Helpdesk provides multi-channel support, a satellite help desk feature, and the capability to manage multiple brands from a single platform, giving it more comprehensive management options.

Ease of Deployment and Customer Service: SolarWinds Web Help Desk is usually straightforward to deploy with effective user support for new users. Vision Helpdesk offers flexibility with cloud-based and on-premise deployment options, along with highly regarded customer service for its responsiveness and thoroughness, giving it an edge in deployment versatility and assistance.

Pricing and ROI: SolarWinds Web Help Desk is cost-effective with a lower upfront setup cost, offering a quick ROI for small to medium-sized enterprises. Vision Helpdesk's initial pricing might be higher, but its extensive features can justify the cost, leading to a long-term ROI for businesses needing advanced functionalities. The pricing difference targets Vision Helpdesk towards enterprises that require scalable solutions.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed SolarWinds Web Help Desk vs. Vision Helpdesk Report (Updated: April 2025).
Buyer's Guide
SolarWinds Web Help Desk vs. Vision Helpdesk
April 2025
Download the complete report
Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SolarWinds Web Help Desk
Ranking in Help Desk Software
18th
Average Rating
7.6
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Vision Helpdesk
Ranking in Help Desk Software
36th
Average Rating
10.0
Reviews Sentiment
7.1
Number of Reviews
3
Ranking in other categories
IT Service Management (ITSM) (36th)
 

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of SolarWinds Web Help Desk is 1.3%, up from 0.8% compared to the previous year. The mindshare of Vision Helpdesk is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Shadi Shaar - PeerSpot reviewer
Supports case and incident reporting with responsive support
Some features in the product are supposed to run. However, if they don't, it may require some time to configure or fix them, such as asset management. We have been struggling with asset management in SolarWinds Web Help Desk. The software offers a range of features that we haven't fully utilized, such as inventory management and an approval system. While we are utilizing the asset management functionality, there have been some defects that need addressing. Some users prefer to have another big interface, but unfortunately, this option is not available in SolarWinds Web Help Desk.
Read full review
MF
The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.
Multi-company satellite help desk feature to manage our ticketing system for multiple domains more like a white-label support solution, and Blabby Feature use for internal staff communication We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of…
Read full review
report
See which vendors are best for you
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
See recommendations
846,617 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
75%
Retailer
4%
Computer Software Company
3%
Healthcare Company
3%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with SolarWinds Web Help Desk?
Some features in the product are supposed to run. However, if they don't, it may require some time to configure or fix them, such as asset management. We have been struggling with asset management ...
See all answers
What is your primary use case for SolarWinds Web Help Desk?
SolarWinds Web Help Desk is a case management system. Each user logs their concerns or problems into the portal, which are then assigned to one of our support engineers responsible for managing the...
See all answers
What advice do you have for others considering SolarWinds Web Help Desk?
SolarWinds Web Help Desk could be beneficial for generating automated responses, such as ONIQ. Since we receive multiple cases from similar backgrounds, it would streamline the process if the syste...
See all answers
Ask a question
Earn 20 points
 

Comparisons

Zendesk vs SolarWinds Web Help Desk Logo
Zendesk vs SolarWinds Web Help Desk
Compared 27% of the time
BMC Helix ITSM vs SolarWinds Web Help Desk Logo
BMC Helix ITSM vs SolarWinds Web Help Desk
Compared 22% of the time
ServiceNow vs SolarWinds Web Help Desk Logo
ServiceNow vs SolarWinds Web Help Desk
Compared 20% of the time
N-able MSP Manager vs SolarWinds Web Help Desk Logo
N-able MSP Manager vs SolarWinds Web Help Desk
Compared 16% of the time
ManageEngine ServiceDesk Plus vs SolarWinds Web Help Desk Logo
ManageEngine ServiceDesk Plus vs SolarWinds Web Help Desk
Compared 15% of the time
More SolarWinds Web Help Desk Competitors
BeyondTrust Remote Support vs Vision Helpdesk Logo
BeyondTrust Remote Support vs Vision Helpdesk
Compared 100% of the time
More Vision Helpdesk Competitors
 

Product Reports

Buyer's Guide
Help Desk Software
March 2025
SolarWinds Web Help Desk reportDownload SolarWinds Web Help Desk product report
Buyer's Guide
Help Desk Software
March 2025
Vision Helpdesk reportDownload Vision Helpdesk product report
 

Overview

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
SolarWinds

Vision Helpdesk offers top-rated Customer Service Software tools: Help Desk Software, Multi-Company Help Desk, ITSM Service Desk Software & Live Chat Software. 

Vision Helpdesk is ITIL/ ITSM Complaint PINKVerify Certified - Highly Secure, Reliable, and Scalable. 

All products are available in SaaS and On-Premises versions. Trusted by 20000+ Companies since 2005 and Ranked as Top Customer Service Software's on various review websites.

Vision Helpdesk
 

Sample Customers

Instacart
Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services, FederalBank, InvestIndia, StartupIndia,BankofKigali
Buyer's Guide
SolarWinds Web Help Desk vs. Vision Helpdesk
April 2025
Free Report: SolarWinds Web Help Desk vs. Vision Helpdesk
Find out what your peers are saying about SolarWinds Web Help Desk vs. Vision Helpdesk and other solutions. Updated: April 2025.
DOWNLOAD NOW
846,617 professionals have used our research since 2012.
See our SolarWinds Web Help Desk vs. Vision Helpdesk report.
See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.