Splunk Cloud Platform vs xMatters comparison

Splunk and Everbridge are both solutions in the IT Alerting and Incident Management category. Splunk is ranked #3 with an average rating of 8.3, while Everbridge is ranked #9. Splunk holds a 1.8% mindshare in IMS, compared to Everbridge’s 6.0% mindshare. Additionally, 94% of Splunk users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Splunk Cloud Platform

Read 57 Splunk Cloud Platform reviews

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58 Comparison Views

94% willing to recommend

xMatters

Read 31 xMatters reviews

830 Views
472 Comparison Views

96% willing to recommend

Splunk Cloud Platform

xMatters

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Executive SummaryUpdated on Jan 2, 2025

xMatters and Splunk Cloud Platform compete in the IT incident management and data analytics categories. Based on comparison, xMatters holds an advantage in incident management and customer support, while Splunk Cloud Platform excels in data analytics and enterprise security.

Features: xMatters offers robust integration with ServiceNow, automated notifications, and flexible on-call scheduling with tools like Slack and Teams. Splunk Cloud Platform provides powerful data analytics, enterprise security, and real-time dashboarding insights, which bolster transaction monitoring and business resilience.

Room for Improvement: xMatters could enhance reporting and integration flexibility, ease of Java-based custom integrations, and improve the user interface to support dynamic team management. Splunk Cloud Platform faces challenges related to high pricing, performance issues with large datasets, enhanced integration options, and support flexibility.

Ease of Deployment and Customer Service: Both xMatters and Splunk Cloud Platform provide flexible deployment across cloud services. xMatters is commended for its proactive and knowledgeable support team, contributing to seamless operations. Splunk Cloud Platform has responsive support but sometimes users encounter delays and communication challenges.

Pricing and ROI: xMatters is perceived as cost-effective with user-based licensing, offering significant operational cost savings. Splunk Cloud Platform is often expensive, with costs tied to data ingestion and features. Despite higher costs, it provides value in comprehensive analytics, though concerns about cost transparency exist as organizations scale.

To learn more, read our detailed Splunk Cloud Platform vs. xMatters Report (Updated: March 2025).

Buyer's Guide

Splunk Cloud Platform vs. xMatters

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Cloud Platform

Ranking in IT Alerting and Incident Management

3rd

Average Rating

8.2

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Data Visualization (3rd)

xMatters

Ranking in IT Alerting and Incident Management

9th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Alerting and Incident Management category, the mindshare of Splunk Cloud Platform is 1.8%, up from 0.5% compared to the previous year. The mindshare of xMatters is 6.0%, down from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Ian Gatundu

System engineer at Agile Cloud Ltd

It improves our visibility and decision-making while helping us meet compliance standards

The Cloud Platform interface is cleaner than Splunk Enterprise's monitoring console. You can easily understand what's happening with your indexes. It's more refined than Splunk Enterprise's console, but they have the same feel and function. It's easy to monitor multiple cloud environments because you can create custom dashboards for any use case you may have. It offers good visibility because it integrates with the ITSI app, providing a clear overview of your environment. Integrating Splunk with other components on the cloud and network resources is effortless because it can collect data from various sources, including stored data from long-term storage. Splunk's reporting offers a good visualization of your data. You can visualize the statistics based on your searches. It produces some helpful graphs that enable you to easily compare what's happening in your search. It's very comprehensive.

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Index manager is most valuable because we do not have to bother about internal storage. It is all managed by the Splunk team."

"The initial setup was straightforward."

"The log search capabilities are very good."

"The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs."

"In an enterprise, you need a universal or heavy forwarder. If you don't have that, you need an HSE token or API request call and all the different components. In Splunk Cloud, you just have one instance to search all the data in your index. You don't need to manage it because Splunk handles that."

"The solution is user friendly and has extensive uses."

"I can trace an event back to its root cause. I can find the root cause instead of just looking at the symptoms across different things."

"I like the fact that we do not have to maintain all the cloud infrastructure. That is probably the main thing about the Splunk Cloud Platform."

More Splunk Cloud Platform pros

"The two-way integration between ServiceNow and xMatters allows us to assign tickets to support personnel faster and respond to incidents faster."

"One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me."

"The Flow Designer is quite valuable, as you can set up integrations and flows without necessarily needing to know about code."

"It has been easy to use and very reliable."

"Allows us to define scenarios that notify only the necessary people when we need to open a conference bridge."

"We haven't evaluated any product recently, but from what I can tell, looking around online, what xMatters has that others don't have are the custom forms. That's the big differentiator at the moment because that's something that we heavily use."

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"Being able to split the week however we want is definitely most valuable. We can create shifts and also see other teams' schedules. It is a very easy search to do these things."

More xMatters pros

Cons

"Extracting meaningful insights beyond essential log data proves challenging due to the product's reliance on manual processes."

"The current visuals on the dashboard could be more impactful."

"We're interested in learning more about the new AI features, especially the natural language to SPL conversion."

"There could be better searches, but mainly, it needs to improve the performance with a vast amount of data. That will make it better and easier to use."

"The only thing that is missing from Splunk Cloud is the command-line interface."

"Some of the implementation is challenging. They're not very proxy-aware."

"Every time they launch new versions, we experience a few bugs. The most recent version had a couple of bugs in the databases. We contacted the vendor and got assistance solving these bugs, so the environment is more stable."

"There can be more modules and more integration with other areas in the cloud and on-prem. I am not sure whether it includes network devices and things like that."

More Splunk Cloud Platform cons

"Additional built-in integrations with other applications would be an area of improvement."

"I've asked for the ability to have tags on groups, and for dynamic lists, meaning the ability to pull data from another location and use it in xMatters dynamically. Right now, for example, if I have a form and want to populate a list, it's a manual process. I have to copy and paste the list items."

"We cannot go back in time to check out the previous schedules that we had. We can only see them moving forward. I wish we were able to go back and see the previous schedules that we had. That's the biggest thing."

"The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options. There should be more consistency with the admin options because not all screens provide you with the same options. As an administrator, it feels like they should always be there. For example, on some screens, there is an Export button that provides fantastic, detail-rich exports, which obviously are very handy because then you can, as an administrator, do your administration, and extract what has been done to share with or prove to others. However, the Export button is not always present, and on the screens where it isn't, you miss it. You're like, "Oh, where's the Export button?", which can be quite problematic. There should be more consistency in the UI in terms of available options for anything that is referenced data or configurable. If you can put it in, there should be a way to run an export function to essentially pull it out. That's the only improvement that I can really think of."

"Integrations seem to be the most difficult part. Once setup though, they work well."

"One of the main reasons why we don't use xMatters for monitoring and alerting is that it doesn't use the rota to call the person who's on-call. It doesn't look up the rota to find out who's on-call and then contacts that person directly. I am not sure if this has changed now, but the last time we checked, this functionality wasn't there. This is one of the main improvements. We're happy with the rest of it."

"Support may take longer than desired to resolve some issues."

"On-call management scheduling is difficult."

More xMatters cons

Pricing and Cost Advice

"The price is something that people complain about."

"It is a touchy subject because we are locked into it. That goes back to the rehydrating data. We cannot have the retention that we want to store for legal and compliance purposes because that is seven years' worth of data for some of the indexes, so we ship them off into S3 buckets and install them there, at which point they are invisible to Splunk, so we have to rehydrate them, but we cannot rehydrate those pockets into Splunk Cloud. We have to rehydrate them into a self-hosted version of Splunk, which can take days to set up and get going. I would not call Splunk's licensing and pricing predatory, but they have made it very difficult to maintain the independence of your own data."

"It is not that expensive."

"My company has a license for Splunk Cloud Platform. My company also has a license for Splunk Enterprise."

"Splunk Cloud Platform's pricing is a little on the higher end."

"The licensing costs depend on the state of your environment and the fees are paid on a monthly basis."

"I do not personally deal with that side, but from discussions, I know that it is one of the more expensive tools. I do not have anything to compare it with."

"Splunk Cloud Platform is more expensive than some of its competitors, but it offers a wider range of features."

More Splunk Cloud Platform pricing and cost advice

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs, and if it costs what I think it costs, its cost is very high as compared to a lot of other tools that we're using here. It seems on the higher end from a cost standpoint."

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

"Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."

"The features they provide, versus the cost, are pretty good."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

29%

Financial Services Firm

12%

Retailer

University

Computer Software Company

32%

Financial Services Firm

20%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Splunk Cloud Platform?

Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.

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What is your experience regarding pricing and costs for Splunk Cloud Platform?

Splunk Cloud is considered too expensive, with its two product offerings both being costly. I would rate the cost an eight out of ten, with ten being the most costly.

See all answers

What needs improvement with Splunk Cloud Platform?

Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity. It has not kept pace with competitors over recent years, and integration with the Cisco ecosystem a...

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Product Reports

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Splunk Cloud Platform

March 2025

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Buyer's Guide

xMatters

March 2025

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Also Known As

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xMatters IT Management

Overview

Splunk Cloud Platform is widely used for log management, security monitoring, application performance monitoring, troubleshooting, data aggregation, and IT operations. It centralizes logs from numerous sources, enabling detailed analysis, incident detection, and effective dashboard creation.

Companies across various industries leverage Splunk Cloud Platform for cybersecurity, compliance, user activity monitoring, and alerts. It helps in managing cloud environments, optimizing data storage costs, and enhancing customer insights with effective data visualization. The platform's robust capabilities include customizable reporting, flexible log sending, powerful search features, and seamless integration with other systems. Users monitor multiple environments and platforms effortlessly with the cloud infrastructure maintained by Splunk. Despite its advantages, users find the pricing steep, support ineffective, and encounter performance issues with large data volumes. Integration challenges, limited training resources, and insufficient documentation also pose concerns.

What are the most important features of Splunk Cloud Platform?

Customizable Reporting and Dashboards: Design personalized reports and visual dashboards.
Quick Setup: Rapid deployment and setup process.
Flexible Log Sending: Send logs seamlessly from multiple sources.
Powerful Search Capabilities: Conduct detailed log event searches efficiently.
Easy Integration: Integrates easily with other systems.
End-to-End Visibility: Complete monitoring of the IT infrastructure.
Automated Monitoring: Real-time automated oversight.
Federated Search: Search across multiple data sources.
User-Friendly Interface: Intuitive and accessible design.

What benefits can users expect from Splunk Cloud Platform?

Business Resilience: Improved continuity and reduced downtime.
Enhanced Cybersecurity: Advanced security features and compliance.
Performance Improvement: Better system performance and faster issue resolution.
Cost Optimization: Efficient data storage and cost management.
Customer Insights: Enhanced analytics for better understanding of customer behavior.

Splunk Cloud Platform is implemented across industries including finance, healthcare, retail, and technology. Organizations use it to enhance cybersecurity measures, meet compliance requirements, monitor user activities, and issue automated alerts. In finance, it assists in fraud detection and compliance. In healthcare, it ensures data security and regulatory adherence. Retailers use it for customer behavior analysis and performance monitoring, while technology companies benefit from its troubleshooting and log management capabilities. Despite its powerful features, companies face challenges with pricing, support, and integration that require consideration during implementation.

Splunk

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

Mindtouch

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Splunk Cloud Platform vs. xMatters

March 2025

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