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Thales Authenticators vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Thales Authenticators
Ranking in Authentication Systems
17th
Average Rating
7.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
No ranking in other categories
UserLock
Ranking in Authentication Systems
20th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (25th)
 

Mindshare comparison

As of April 2025, in the Authentication Systems category, the mindshare of Thales Authenticators is 2.3%, up from 2.3% compared to the previous year. The mindshare of UserLock is 1.1%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Gustavo Merighi - PeerSpot reviewer
Has an easy-to-use management interface and a straightforward initial setup process
Our primary use cases include multifactor authentication for VPN connections and access to security tools like jump servers and firewalls. We also use it to enhance security measures in an enterprise environment The most valuable feature is the YAML 2.0 integration. It has an easy-to-use…
Bill H. - PeerSpot reviewer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of SafeNet Authentication Manager is authentication."
"I like how the solution allows me to support different types of hardware tokens and integrate with OTP."
"We use this solution to log into virtual machines like VMware and VMware Horizon."
"One valuable feature is Thales' ability to provide off-site tokens."
"Scalable and stable."
"The technical support services are good."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
 

Cons

"The solution should allow for support of multi-tenant architecture."
"The product could be improved by adding more features for sending tokens via SMS or phone calls."
"Lacks integration with other platforms."
"The problem with SafeNet is that it's not integrated with Microsoft 365."
"We faced issues due to slow ticket responses, which improved over time."
"The stability could improve."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
 

Pricing and Cost Advice

"Thales is more expensive than its competitors."
"There is an annual licensing fee."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Government
12%
Manufacturing Company
10%
Government
11%
Retailer
7%
Manufacturing Company
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with Thales Authenticators?
Currently, the solution fulfills our requirements. We are very satisfied with its features, and do not have any specific ideas for improvement right now. Perhaps, in the future, three-factor authen...
What is your primary use case for Thales Authenticators?
Our employees, whether working on-site or remotely, use Thales Authenticators for two-factor authentication to log in to their laptops or PCs. This is our primary use case.
What advice do you have for others considering Thales Authenticators?
From our past years of experience, the solution is very smooth, and we have had a good experience with it. We would definitely recommend Thales to others for its reliability and features. I'd rate ...
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Also Known As

Gemalto Ezio, Ezio, Gemalto Authenticators, SafeNet Authentication Manager
No data available
 

Overview

 

Sample Customers

Standard Chartered Bank (SCB)
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Thales Authenticators vs. UserLock and other solutions. Updated: April 2025.
846,617 professionals have used our research since 2012.