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ConnectWise RMM pros and cons

Vendor: ConnectWise
4.1 out of 5
150 followers
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ConnectWise RMM Pros review quotes

TS
Nov 13, 2020
The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software.
MV
Oct 15, 2020
The most valuable feature is the patching solution.
RL
Jul 24, 2024
It enables us to respond to issues quickly and efficiently.
Learn what your peers think about ConnectWise RMM. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
SE
Jul 5, 2021
The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful.
 

ConnectWise RMM Cons review quotes

TS
Nov 13, 2020
They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool.
MV
Oct 15, 2020
I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard.
JonMcWilliams - PeerSpot reviewer
Jun 24, 2024
It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs.
Learn what your peers think about ConnectWise RMM. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
RL
Jul 24, 2024
If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up.
SE
Jul 5, 2021
The solution could improve by offering better overall management and dashboards.