We use this solution to protect our computer system against threats, such as exploits and malware.
Security consultant at a computer software company with 1,001-5,000 employees
Sophisticated user interface, stable, and scalable
Pros and Cons
- "The user interface of the solution is sophisticated and straightforward."
- "In an upcoming release, the solution could improve by proving hard disk encryption. If it could support this it would be a complete solution."
What is our primary use case?
What is most valuable?
The user interface of the solution is sophisticated and straightforward.
What needs improvement?
In an upcoming release, the solution could improve by proving hard disk encryption. If it could support this it would be a complete solution.
For how long have I used the solution?
I have been using this solution for approximately two months.
Buyer's Guide
Cortex XDR by Palo Alto Networks
February 2025
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Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable, we have not had any issues.
What do I think about the scalability of the solution?
We have over 5,000 employees and they are being managed through this solution. It is scalable.
How are customer service and support?
We have our own IT support teams.
Which solution did I use previously and why did I switch?
We were previously using McAfee and we switched to this solution because they failed to provide us proper protection.
How was the initial setup?
We have an IT support team in our organization and they are managing everything remotely, such as laptops.
What about the implementation team?
Our internal team did the implementation of the solution.
What other advice do I have?
I would recommend this solution to others.
I rate Cortex XDR by Palo Alto Networks an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Security Engineer at a tech services company with 11-50 employees
A robust detection and response solution driven by behavioral analytics
Pros and Cons
- "The behavior-based detection feature is valuable."
- "It'll help if customization was easier."
What is our primary use case?
We use Cortex XDR by Palo Alto Networks for its ability to detect based on behavior rather than simple virus scan to prevent malicious activities. We also use it to go in and white list things that are okay. This way, they won't get blocked.
What is most valuable?
The behavior-based detection feature is valuable.
What needs improvement?
It'll help if customization was easier. It would be better than how it's now if it came out of the box using their stock set up to get it up-and-running. Then you go in, and you add more restrictive things to make it better.
For how long have I used the solution?
I have been using Cortex XDR by Palo Alto Networks for a little over a year.
How are customer service and technical support?
Technical support has been fine.
How was the initial setup?
The initial setup isn't straightforward or complex. It's somewhere in the middle. Like 90% of the features are there out of the box. When you start doing more complex things, it becomes more complicated. For example, if we wanted to limit someone's ability to plug in and access a USB stick, we have to create a profile to do that, and that's an advanced functionality.
What about the implementation team?
We did most of the deployment in-house.
What other advice do I have?
On a scale from one to ten, I would give Cortex XDR by Palo Alto Networks a nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cortex XDR by Palo Alto Networks
February 2025
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Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Consultant at a tech services company with 501-1,000 employees
User friendly, stable, and automatically correlates events and logs
Pros and Cons
- "It can automatically correlate events and logs, which is very helpful for an IT administrator. It can correlate different kinds of malware activities over a network, agent, or host system. You do not need to do it manually. It is a good feature. It is also a user-friendly solution. We have deployed it on the cloud because our space does not provide any flexibility for on-premises deployment, but Palo Alto has added some flexibility to install it on-premises. It must be like the same Cortex XDR agent for all the VPN services, web filtering services, and everything else."
- "It is not a suitable solution if you are looking for a single product with multiple features such as DLP, encryption, rollback, etc."
What is our primary use case?
We mainly use it for endpoint protection, exploit prevention, and malware prevention.
What is most valuable?
It can automatically correlate events and logs, which is very helpful for an IT administrator. It can correlate different kinds of malware activities over a network, agent, or host system. You do not need to do it manually. It is a good feature.
It is also a user-friendly solution. We have deployed it on the cloud because our space does not provide any flexibility for on-premises deployment, but Palo Alto has added some flexibility to install it on-premises. It must be like the same Cortex XDR agent for all the VPN services, web filtering services, and everything else.
What needs improvement?
It is not a suitable solution if you are looking for a single product with multiple features such as DLP, encryption, rollback, etc.
this is good as an endpoint protection to prevent malware, exploits, zero days, ransomware, botnet etc. For features like Host DLP or encryption or patch management, or any such features which are available in basic anti-virus, you cannot expect it in Palo Alto Network's Cortex XDR solution. rest, all features work as expected, without any lagg or slowness observed in the system.
For how long have I used the solution?
I have been using this solution for a year or something like that. We have been using it from the day they launched or released version 4.0. Currently, they are on version 7.
What do I think about the stability of the solution?
It is stable. I have never faced any kind of issues or never heard from any of my colleagues that they have faced any kind of issue.
What do I think about the scalability of the solution?
There is no problem with scalability. Currently, we have around 150 users. In our company, it is compulsory to install this agent on all systems. If we want to scale it, we just need to install an agent. There is no upgrading the server or the hardware because it is a SaaS service provided by Palo Alto Networks.
How are customer service and technical support?
We directly raise issues with Palo Alto Networks, and they support us. I've never directly created a support query because our IT team looks into support queries, but I think it's pretty easy. You'll never face any kind of issues or challenges in raising support queries.
How was the initial setup?
It was straightforward. In earlier versions, such as version 4.0, it was a bit difficult to install the server and then upgrade the agents and servers. These processes were difficult. There are no complications now.
It took us more than a week to deploy because we were implementing it on the systems of various users who were working from home.
What about the implementation team?
We are a partner of Palo Alto Networks, so we have deployed it directly.
Which other solutions did I evaluate?
We evaluated multiple products. We have evaluated Trend Micro, McAfee, Broadcom Symantec, Sophos, and many other products. Each product is good in its own field. We chose Cortex because we already had a Palo Alto Networks firewall. It got integrated easily, and the co-relation part and the co-relation engine worked very well.
What other advice do I have?
If you are looking for security, mainly for advanced threat prevention from ransomware and malware attacks, I would recommend Cortex. Even if you want to integrate your firewall, I would recommend Cortex, but if you are looking for a single product with multiple options or features, such as DLP, encryption, rollback, and other features, I would not recommend Cortex.
I would rate Cortex XDR a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Assistant PhD at Stefan Cel Mare University of Suceava
Good technical support , reasonable pricing, and has good detection capabilities
Pros and Cons
- "Threat identification and detection are the most valuable features of this solution."
- "I would like to see some additional features related to email protection included."
What is most valuable?
Threat identification and detection are the most valuable features of this solution.
What needs improvement?
I would like the Panorama module included. It's another solution that is provided by Palo Alto and we are interested in that.
I would like to see some additional features related to email protection included.
For how long have I used the solution?
I have been working with Cortex XDR for a year and a half.
How are customer service and technical support?
Technical support is okay.
What's my experience with pricing, setup cost, and licensing?
I don't have any issues with the pricing. We are satisfied with the price.
What other advice do I have?
I would rate Cortex XDR by Palo Alto Networks a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
A stable and scalable solution with an easy setup and out-of-the-box playbooks and integration
Pros and Cons
- "The integrations are out-of-the-box, as are the playbooks."
- "The solution should offer more dashboards and they should be better customized."
What is our primary use case?
I have deployed some customized playbooks and modified ones which are out-of-the-box with more integration with SIEM solutions such as ArcSight, QRadar, ADRs and Trend Micro.
What needs improvement?
The solution should offer more dashboards and they should be better customized. The case number of items should be addressed.
I have found the interface of Azure to be more simple and customizable than that of the solution.
For how long have I used the solution?
I have worked on Cortex XDR by Palo Alto Networks with my customers for a number of weeks.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
The scalability is fine.
We have plans to increase the usage.
How was the initial setup?
The initial setup was simple.
The deployment took no more than two hours.
What's my experience with pricing, setup cost, and licensing?
So far, I have made use of the free license which is offered. Once it ended, I was able to buy a license based on the number of users or divisions. The license varies with the number of users or applications involved.
If one wishes to work with another team or large number of users at a future point, he must purchase a license for them.
Which other solutions did I evaluate?
The interface of Azure is more simple and customizable than Cortex XDR by Palo Alto Networks.
What other advice do I have?
I have found the solution to be very easy in respect of the integration and configurable. The integrations are out-of-the-box, as are the playbooks.
The solution is deployed solely on-premises on a single server.
As of now, there are six users making use of the solution.
My advice is that the on-premises environments for the product's use should be increased.
I rate Cortex XDR by Palo Alto Networks as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT manager at a computer software company with 11-50 employees
Provides ability to see what's going on with your assets and react to cyber attacks
Pros and Cons
- "Its ability to react to cyber data attacks is awesome. That is pretty much the use of it. What blows your mind is the ability to access your assets remotely and see what is actually going on with them. You can not only see them in a console. You can also react very rapidly to your assets that are compromised."
- "It should support more mobile operating systems. That is one of the cons of their infrastructure right now."
What is our primary use case?
I use it for visibility, mitigation, and analysis of advanced threat attacks.
What is most valuable?
Its ability to react to cyber data attacks is awesome. That is pretty much the use of it. What blows your mind is the ability to access your assets remotely and see what is actually going on with them. You can not only see them in a console. You can also react very rapidly to your assets that are compromised.
What needs improvement?
It should support more mobile operating systems. That is one of the cons of their infrastructure right now.
For how long have I used the solution?
I have been using this solution for more than four years.
What do I think about the stability of the solution?
It has been extremely stable.
What do I think about the scalability of the solution?
It is easily scalable. For example, if you have version 2, Palo Alto upgrades it automatically. The agents for your assets are also scalable for new operating systems. So, it is very scalable.
How are customer service and technical support?
Their technical support is very agile and very good. I would rate them a nine out of 10.
How was the initial setup?
It is way too easy to deploy it and set it up.
What other advice do I have?
I would highly recommend it unless you have iOS assets on your network.
I would rate Cortex XDR an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
General manager at a tech services company with 201-500 employees
Highly scalable, effective intelligence, and reliable
Pros and Cons
- "One of the main benefits of the solution is its intelligence to correlate the events into an incident."
- "The solution could improve by providing better integration with their own products and others."
What is our primary use case?
I use the solution for endpoint protection.
What is most valuable?
One of the main benefits of the solution is its intelligence to correlate the events into an incident.
What needs improvement?
The solution could improve by providing better integration with their own products and others.
For how long have I used the solution?
I have been using this solution for approximately one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
It is one of the best in the market for scalability.
We have approximately 500 people using this solution in my organization and we plan to increase usage.
How was the initial setup?
The initial installation is easy.
What about the implementation team?
We did the implantation of the solution with integrators.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is high for the license and in general.
Which other solutions did I evaluate?
We evaluated CrowedStrike and Darktrace.
What other advice do I have?
I would recommend this solution to others.
I rate Cortex XDR by Palo Alto Networks a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Relationship Manager at a financial services firm with 5,001-10,000 employees
Easy to use, but can have more security and integrations
Pros and Cons
- "It is easy to use."
- "Technology evolves every day, so it would be nice if it gets more secure. It can also have more integration with other platforms."
What is our primary use case?
We use it for malicious connections from malicious websites. There might also be some payloads that might be inside the traffic. We also use it to identify malicious processes or bugs that are running on the network and any activities that tend to lead to data infiltration.
What is most valuable?
It is easy to use.
What needs improvement?
Technology evolves every day, so it would be nice if it gets more secure. It can also have more integration with other platforms.
For how long have I used the solution?
I have been using this solution for about a year.
What do I think about the scalability of the solution?
We have maybe a thousand users of this solution because it is deployed on-prem.
How was the initial setup?
I don't think there were issues with the installation.
What's my experience with pricing, setup cost, and licensing?
It has a yearly renewal.
What other advice do I have?
I would recommend this solution. I would rate Cortex XDR a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
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Updated: February 2025
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