Cortex XDR by Palo Alto Networks Reviews

The integration with other products, the firewall, and the IPS are good features.

The solution needs better reports. I think they should let the customer go in and customize the reports. 

It could also use better graphics and more information.

The stability of the solution is very good. We have about 100 users on it right now, and we use it twice a week.

Technical support has been very good.

I recommend using this solution and I would rate the solution an eight out of 10.

We deploy this solution in Universities and banks because it's private. Our company is a private company.

They did what they said. This solution could apply to any scenario.

The configuration could be simplified.

I would like to see better protection, specifically to protect email applications.

This solution is stable.

It's easy to deploy

You need the experience to configure the equipment, but the configuration is easy to deploy.

The price could be improved. Our customers have expressed that the price is high. When compared with other services, it's more expensive, but it's not too high.

I would rate this solution a ten out of ten.

I have been working as a cybersecurity manager. I focus on implementing cybersecurity solutions for different companies, and I have hands-on experience working with Cortex XDR solution by Palo Alto Networks.

Cortex XDR features advanced threat detection capabilities. The handling GUI allows for advanced searches, rule creation, and local detection. It incorporates AI for normal behavior detection, distinguishing unusual operations. 

These features make the product very effective for threat detection. Additionally, the GUI is user-friendly and the product offers robust AI or normal behavior detection.

Cortex XDR could improve its sales support team, including better commission structures and referral programs. Enhancements in marketing and AI features would also be beneficial. It would be advantageous to deploy more rules to the front end and on end-user devices.

I have been familiar with Cortex XDR for about three or four years.

Cortex XDR is stable, offering high quality and reliable performance. It is consistent and dependable in its operation.

Customer support from Palo Alto Networks is generally adequate. It depends on how I escalate the issue. Every vendor has similar support; it depends on how the case is handled and raised.

Positive

I was a reseller for Palo Alto Networks solutions.

I have worked with many different vendors and their products, such as Microsoft Defender, and I am familiar with various cybersecurity solutions from different companies.

My customers have reported good ROI since implementing Cortex XDR. They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.

Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing. Other companies have not shared similar complaints, and it always pitches itself well to customers.

I'd rate the solution nine out of ten.

I give Cortex XDR a nine out of ten. Although it has a stable and high-quality performance, customer alignment still plays a significant role in the decision-making process.