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SOC Manager at Nais Srl
Real User
Good dashboard, and is easy to use, but is not very informative, or complete
Pros and Cons
  • "The information the dashboard provides is very clear."
  • "When it comes to core analysis, and security analysis, Cortex needs to provide more information."

What is our primary use case?

I am an integrator. I deploy and implement solutions for our customers.

What is most valuable?

It is a simple platform to use.

The dashboard is good, it's very clean and very simple to read. The information the dashboard provides is very clear.

What needs improvement?

This solution is not complete enough to help us. We use a different platform that provides us with more information.

In my opinion, it is not a very complete program. I prefer to work with Carbon Black. It's a better solution as well as Cynet. For example, I use Cynet when I check installations, which provides me with more information. It is not easy to use for beginners, but it provides me with more information, which is lacking in Cortex. When it comes to core analysis, and security analysis, Cortex needs to provide more information. Cynet is a complete platform in my opinion.

We are ready to use a new solution called Deep Instinct. It's a new concept of the security platform. It's a very new company from the USA.

I would like to see a feature that allows you to check the endpoints included. I am currently having trouble checking the endpoints when using Cortex. Including this feature would benefit the platform's endpoints.

What do I think about the stability of the solution?

Cortex XDR by Palo Alto Networks is absolutely stable.

Buyer's Guide
Cortex XDR by Palo Alto Networks
November 2024
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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What do I think about the scalability of the solution?

Cortex XDR by Palo Alto Networks is a scalable platform.

Which solution did I use previously and why did I switch?

I am currently using QRadar in more than one enterprise, as well as Cynet, and Darktrace. We also use all of the Microsoft platforms with QRadar.

I have a team working on this solution. So I assisted a customer in deploying and implementing this solution. My colleague and I have formed a team. I am a SOC manager, my new role is that of a SOC manager. I don't use it directly, but I try to assist my colleague in working with more enterprises or customers. We have, I believe, five or six different IBM QRadar platforms.

We use several solutions and they are all good, but each one is different.

Cynet is a good platform, but helpful for my team because it is not simple to understand.

What other advice do I have?

I would rate Cortex XDR by Palo Alto Networks a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer2511138 - PeerSpot reviewer
Senior Consultant Cybersecurity at a consultancy with 10,001+ employees
MSP
Top 20
An antivirus that provides EDR and XDR, but it is expensive
Pros and Cons
  • "The solution's most valuable feature is the user interface."
  • "The solution lags to the real-time scenarios here and there."

What is our primary use case?

Cortex XDR by Palo Alto Networks is an antivirus tool that provides EDR and XDR.

What is most valuable?

The solution's most valuable feature is the user interface. I've used other solutions like Cylance and CrowdStrike, but Cortex XDR stands out from all the products. It has also moved to XSIAM. Cortex XDR introduced it long ago, while other tools are implementing it now.

What needs improvement?

The solution lags to the real-time scenarios here and there.

For how long have I used the solution?

I have been using Cortex XDR by Palo Alto Networks for five years.

What do I think about the stability of the solution?

The solution would have bugs, but we get support 24/7 to deal with them.

What do I think about the scalability of the solution?

Cortex XDR by Palo Alto Networks is a scalable solution.

How was the initial setup?

The solution’s initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

Cortex XDR by Palo Alto Networks is an expensive solution.

What other advice do I have?

Cortex XDR by Palo Alto Networks is a cloud-based solution. I would recommend the solution to other users if they can afford it. Cortex XDR by Palo Alto Networks is worth the money. It is easy for a beginner to learn to use the solution for the first time.

Overall, I rate the solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Cortex XDR by Palo Alto Networks
November 2024
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
817,354 professionals have used our research since 2012.
Kamil Fahmi - PeerSpot reviewer
Site administrator officer at a tech services company with 11-50 employees
Real User
Top 10
Effective machine learning capabilities, responsive support, and easy to understand
Pros and Cons
  • "The most valuable feature of Cortex XDR by Palo Alto Networks is its machine-learning capabilities. Additionally, there is full integration with other solutions."
  • "Cortex XDR by Palo Alto Networks could improve by adding a sandbox feature to better compete with their competitors which have it."

What is our primary use case?

Cortex XDR is used for monitoring and securing large numbers of endpoints, typically in the range of 5,000 to 10,000. It is considered to be an effective solution for mitigating security risks in these environments.

What is most valuable?

The most valuable feature of Cortex XDR by Palo Alto Networks is its machine-learning capabilities. Additionally, there is full integration with other solutions.

What needs improvement?

Cortex XDR by Palo Alto Networks could improve by adding a sandbox feature to better compete with their competitors which have it.

For how long have I used the solution?

I have been using Cortex XDR by Palo Alto Networks for approximately four months.

What do I think about the stability of the solution?

The solution is stable.

I rate the stability of Cortex XDR by Palo Alto Networks an eight out of ten.

What do I think about the scalability of the solution?

Cortex XDR by Palo Alto Networks is a highly scalable solution.

I rate the scalability of Cortex XDR by Palo Alto Networks an eight out of ten.

How are customer service and support?

The support team at Cortex XDR by Palo Alto Networks is very responsive and helpful in addressing any issues or challenges that may arise. They are highly accessible and knowledgeable about the products they offer. Overall, I have been very satisfied with the support provided by Palo Alto while deploying their solutions.

Which solution did I use previously and why did I switch?

We previously used CrowdStrike Falcon X.

Cortex XDR by Palo Alto Networks is easier to understand and use compared to CrowdStrike Falcon X endpoint. The dashboard and interface of CrowdStrike Falcon X can be cluttered, making it difficult for some users to understand where to begin when it comes to incident response or threat hunting. In contrast, Cortex XDR by Palo Alto Networks is simple to navigate and understand.

How was the initial setup?

The initial setup of the solution can take approximately one hour. One hour is the longest it has ever taken us for the setup. We have not had an issue with the setup.

I rate the initial setup of Cortex XDR by Palo Alto Networks a seven out of ten.

What about the implementation team?

We do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could be reduced. I have customers that have voiced that the solution is good for the value but if I want to sell more of the solution the price reduction would help.

Customers tend to rather have a less expensive solution than the best one.

I rate the price of Cortex XDR by Palo Alto Networks an eight out of ten.

What other advice do I have?

We are using two engineers for the maintenance of the solution.

In our market here in Malaysia, the solution is perceived as being of high quality and providing good service. 

I would recommend this solution to others, it is a good solution. It is my job to recommend solutions.

I rate Cortex XDR by Palo Alto Networks an eight out of ten.

The solution is not perfect and that is why I gave the rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Information Technology Corporate Manager at a consumer goods company with 1,001-5,000 employees
Real User
Easy to use, light on resources, and reliable
Pros and Cons
  • "Cortex XDR by Palo Alto Networks is easy to use and does not consume a lot of hardware resources."
  • "We have found that there are times Cortex XDR by Palo Alto Networks does not detect some of the viruses, we have to use another protection solution called Kaspersky."

What is our primary use case?

We are in the testing stage of using Cortex XDR by Palo Alto Networks. We are using it in order to ensure the corporate network servers are protected. Additionally, we need to use a specialized tool.

What is most valuable?

Cortex XDR by Palo Alto Networks is easy to use and does not consume a lot of hardware resources. 

Cortex analyzes the network and users to detect additional risks and threats that the other vendor's solutions don't detect.

What needs improvement?

We have found that there are times Cortex XDR by Palo Alto Networks does not detect some of the viruses, we have to use another protection solution called Kaspersky.

The tool should have the ability to test an environment to see what percentage it is secure against threats, such as ransomware. This would allow for adjustments to be made to the network for more security. We don't have the capability to test the networks daily there should be a parameter in order to report on the healthy of the network for security vulnerabilities.

For how long have I used the solution?

I have been using Cortex XDR by Palo Alto Networks for approximately two weeks.

What do I think about the stability of the solution?

Cortex XDR by Palo Alto Networks is highly stable. 

We don't have any user reports suggesting that there is a high level of resource consumption.

What do I think about the scalability of the solution?

In regard to the scalability, the tool could have additional agents to provide a full installation in the company. This would make the installation much easier when scaling the solution, we should not have to use another tool.

The installation approach is to do it one computer at a time, but if Cotex could provide an additional tool in order for us to reach all the elements of the network would be very helpful. It should be done automatically. I understand that if the tool has the capability to analyze the network, it should be able to read the computers' elements in the network and in other ways.

How are customer service and support?

The support is very efficient and professional. They have provided us with the tools and the basic elements to understand how the solution works. They have helped us prepare some specifics for our installation.

Which solution did I use previously and why did I switch?

We use the Kaspersky protection solution. Kaspersky works based on blacklists, if you are on the blacklist it is working well but if you are not Kaspersky does not work.

How was the initial setup?

The installation of Cortex XDR by Palo Alto Networks is easy. The setup is not complicated.

It would be a good idea for the company to provide at their website videos that are translated in Spanish related to technical skills. This would be very useful and would have a lot of value.

The world in commercial terms, speaks English, we have to understand that with tools such as this, if the solution was in other languages more companies would be able to exploit the tool. If we don't have this information in our native language, we will not use the tool to its full potential.

What's my experience with pricing, setup cost, and licensing?

In terms of the cost Cortex XDR by Palo Alto Networks is very expensive because we are a Mexican company and when you translate dollars to pesos the cost is very high. The solution is very expensive for Mexican companies. I understand that they have international prices, but I do not think it offsets the price enough for many companies in countries, such as Mexico. The amount it is reduced is not a massive percentage.

I recommend that the company review the pricing model in the Latin American market. They need to determine how to impose, or how to bring a more accessible cost in order to accelerate the implementations in American countries.

Which other solutions did I evaluate?

We have been comparing Cortex XDR by Palo Alto Networks to Cisco solutions.

What other advice do I have?

It is important to have security tools in order to review, monitoring and hunt the potential attacks. We have found in our test Cortex XDR by Palo Alto Networks to be a very good tool.

It's an efficient solution. I recommend this solution to my business partners and other companies.

I rate Cortex XDR by Palo Alto Networks a ten out of ten.

Other solutions I have used I would rate a seven out of ten. There is not something that comes close to this solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network Security Engineer at I Dream networks pvt ltd
Real User
Top 5
A useful solution to combat the growing cyberattacks
Pros and Cons
  • "The solution allows control over the user and his machine through Cortex XDR security policies."
  • "Palo Alto Networks Cortex XDR does not detect malicious activity like in other anti-virus solutions like Trend Micro and Windows with Cisco."

What is our primary use case?

Cortex XDR is an artificial intelligence-based solution that automatically detects malicious activity performed by users or user machines, blocking it with the help of AI. We also create security policies on Cortex XDR that can be managed by Cortex XDR. Let's say that a company wants a security policy to work for a home user or VPN client user. It also includes an enterprise network at home.

What is most valuable?

User control in Cortex XDR allows users to restrict access to certain websites from a company laptop used over a home network. The solution allows control over the user and his machine through Cortex XDR security policies.

What needs improvement?

Cortex XDR is not that smart compared to Check Point. We also deal with Check Point. Check Point solutions, Check Point Firewall, Check Point solution WAF technology, or anti-virus technology can be considered smart because of Palo Alto. The detection of malicious activities performed by Check Point is good. Artificial intelligence is not a good match for Check Point because sometimes Palo Alto Networks Cortex XDR does not detect malicious activity like in other anti-virus solutions like Trend Micro and Windows with Cisco.

I also want a better detection feature like the one in Check Point and any other anti-virus, for a matter of fact.

For how long have I used the solution?

I am a consultant for the solution. I work with Palo Alto, our solution provider, and offer Cortex solutions and Palo Alto firewalls. We also sell Cortex XDR at Mac Global. It has been approximately six months to a year since I started working with this solution. Speaking about the version, it is the Cortex XDR client. Our responsibilities are centered around the client-based solution, including managing clients and installing software and rules. Palo Alto’s team manages the other aspects of the solution.

What do I think about the stability of the solution?

It is a stable solution since it is on the cloud. CPU utilization and hardware requirements are not necessary. According to some user licenses, when we purchase them, we get much utilization of hardware requirements through the cloud.

What do I think about the scalability of the solution?

Cortex XDR is a scalable solution with around 500 to 600 users. User visibility, user policy, and security policy can be implemented in one view on Cortex XDR. The approximate number of clients constantly using Cortex XDR is between 200 to 250.

How are customer service and support?

I am working with iDream Networks, and we are partners of Palo Alto Networks.

How was the initial setup?

I will give 50 out of 100 points since the setup of Cortex XDR is neither too easy nor too difficult to implement. Its dashboard is very easy to manage since no other sites need to be opened to manage it. Also, it can be managed from anywhere. I am not involved in the deployment process as I only manage the solution.

What about the implementation team?

The configuration and implementation are done by Palo Alto’s team.

What's my experience with pricing, setup cost, and licensing?

Licensing for Palo Alto Networks Cortex XDR can be costly, especially when it comes to a hundred users. A license is required for each user, and the subscription must be renewed on a yearly basis.

What other advice do I have?

I recommend Palo Alto Networks Cortex XDR as a dependable option for future requirements. Cyberattacks are on the rise, and so that's why I have Palo Alto’s XDR. I also suggest Palo Alto Networks Cortex XDR to all customers. On a scale of 100, I rate this solution at 85, and on a scale of one to ten, I give it an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Ahmed Sief - PeerSpot reviewer
System Engineer at a logistics company with 5,001-10,000 employees
Real User
Easy to set up, reliable, and always scanning
Pros and Cons
  • "The initial setup is easy."
  • "Every 30 or 40 days, there's a new version and we need to go and make sure our customer's laptops are upgraded."

What is our primary use case?

We're using it just to make sure that the customers, or our users, don't use any prohibited applications. We make sure that every application they use is on the allowed list. Any other application that is not only allowed is blocked until further notice. It's mainly to make sure that our organization is secure and that the software that the users are working on is secured too. This is the main reason. also to be aware and secured from any potential attack or ransomware etc.

What is most valuable?

The good thing about the product is that it's always scanning. It does real-time scanning for customers. If there's anything related to the applications that it's installed, for example, if an application needs some upgrades, or updates, or add-ons, we already have a server that is downloading this for the users, the computers. In terms of the laptops, we are not managing the laptops from the servers, since the users take the laptops with them and they are managing their laptops by themselves. There is any variability. The application gives us a notification on the Cloud so that we can handle this problem or make sure that the laptop is secured. The customers or the users don't have much experience to pick what is right and know what is wrong. It's a very, very informational application. 

The initial setup is easy.

What needs improvement?

They need to do definition updates. Instead of the version, they just put an update on the portal, and each time we need to upgrade it. Sometimes it's hard to upgrade the offsite clients. Sometimes the internet that they are using is not that stable. It gives us a hard time. Every 30 or 40 days, there's a new version and we need to go and make sure our customer's laptops are upgraded. 

It would be ideal if the updates would happen like Symantec updates or other antivirus solutions. The upgrade needs to deploy directly to the users.

For how long have I used the solution?

We've been using the solution for two years. 

What do I think about the stability of the solution?

It's very stable. There are no errors or problems, even if there is something we need to do on the machine. Due to the configuration we already do, it's locking a lot of things that the users cannot do. Even if the administrator is working, it needs the Cortex XDR permission first. It's very stable and the configuration is easy in the portal. They are enhancing their configuration and its security constantly. 

The only thing that is giving us a hard time is they have a lot of version upgrades. I don't know if it's better to do it as update packages and make the upgrades half-year, quarter a year, or every year. It should be done more regularly.

From an administrative perspective, it'll give us less headache. Each time you need just to go to the portal and make sure that you're testing the product, the upgrade before you deploy it, and then you deploy it. And then you figure out which computer doesn't have the version, and you figure out how to install it. 

If it's a laptop on the other side, it'll take a long time, sometimes a week, to get the customer the upgrade. For installing the upgrade, we must do it. The users can't install this product by themselves. That's why it takes a while. 

What do I think about the scalability of the solution?

The solution is scalable. We are using it for 80 or 90 people. It's a variety of different positions, from engineers to accountants. 

We're changing solutions and moving to SentinelOne. We won't be increasing usage.

How are customer service and support?

They are very helpful and they respond very fast. If there's any ticket open they make sure that they fix the problem the first time. I didn't face any problems with them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are currently moving to SentinelOne.

How was the initial setup?

It is a straightforward setup. It's not overly complex or difficult. The deployment took a maximum of two hours. 

I just installed it first on one of the testing machines and I tested the software package to see if it was still working. Then I just deployed it to the users and I made sure that it was working fine. It might take one day to deploy to the users if I test the version on the test machine first.

What about the implementation team?

I handled the implementation myself. 

What's my experience with pricing, setup cost, and licensing?

Corporate is responsible for licensing. I don't know anything about the pricing.

What other advice do I have?

We are customers and end-users. 

We're using the latest version of the solution. 

Palo Alto is a big company. They are very good at security, so it's good if it's the first time a company is using this product. However, we are moving to SentinelOne as we are corporate. That means, if there is one branch upgraded or moved to something, we must follow. We are following our corporate instructions. If I was given the choice, I would be still using Cortex XDR as it's fulfilling my need. 

I'd rate the solution eight out of ten. The downside is each time I go to the portal and I check the versions, it's outdated. You need to upgrade each month or every forty days and it's a lot.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1870953 - PeerSpot reviewer
IT Security Administrator at a tech services company with 1-10 employees
Real User
Provides more visibility than expected and lets us know if anything unusual happens on our network
Pros and Cons
  • "Their XDR agent and their behavioral indicators of compromise (BIOC) are pretty nice. Their managed threat hunting is also pretty nice. They also have WildFire, which is a service for actively looking for malware. It's quite useful."
  • "They've been having some issues with updating their endpoint agents, and it has been quite frustrating."

What is our primary use case?

We have Cortex XDR on our endpoints, and we have managed threat hunting. We are using it for everything related to security. If we have a device we believe is compromised, we can do a scan of the device to check for malware. We look for indicators of compromise in our network. We also look for behavioral things, such as if people are, for some reason, sending a bunch of information out. We also monitor USB file copies to make sure sensitive data isn't leaving our systems. It is also for any kind of denial of service attack.

We are using its latest version. It is deployed on-prem. We have agent software on all our endpoints, and then we have on-prem devices managed through Panorama.

How has it helped my organization?

It has quite a bit of functionality. So, if anything weird happens on our network, Cortex normally lets us know.

What is most valuable?

Their XDR agent and their behavioral indicators of compromise (BIOC) are pretty nice. Their managed threat hunting is also pretty nice. They also have WildFire, which is a service for actively looking for malware. It's quite useful.

What needs improvement?

They've been having some issues with updating their endpoint agents, and it has been quite frustrating.

For how long have I used the solution?

I have been using this solution for about a year.

What do I think about the stability of the solution?

It's incredibly stable. It's Palo Alto; it's top of the line.

What do I think about the scalability of the solution?

It's enterprise-grade. They cover everybody from the federal government to large corporations. We're probably a pretty small network for them. We have about 2,000 endpoints.

How are customer service and support?

I have used their support. I would rate them a four out of five.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used to have Check Point. We switched because there were a lot of added features with Palo Alto that Check Point didn't have. It was an upgrade for us.

How was the initial setup?

It is incredibly complex. It has a lot of parts. Its implementation took six months.

What about the implementation team?

We worked with Palo Alto directly to look at our old firewalls and translate their configuration to Palo Alto.

There are three of us for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It's way too expensive, but security is expensive. You pay for your licensing, and then you pay for someone to monitor the stuff.

What other advice do I have?

You get out what you put in. So, the more you work with it, customize it, monitor it, and manage it, the more you'll get out of it.

I would rate it an eight out of ten. There are some bug updates that they were having issues with. Everything else has been pretty great. There is a lot more visibility than I expected.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant Superintendent with 51-200 employees
Real User
Straightforward to set up and the support is highly-rated
Pros and Cons
  • "The interface is easy to use and it is more up to date than our previous solution."
  • "Although I would say this product is highly-rated, it could probably do more because nothing does everything that you want."

What is our primary use case?

This product is part of a package that makes up our security solution.

What is most valuable?

The interface is easy to use and it is more up to date than our previous solution.

What needs improvement?

Although I would say this product is highly-rated, it could probably do more because nothing does everything that you want.

For how long have I used the solution?

We have been using this product for about four months.

What do I think about the scalability of the solution?

We think that this product will help us grow. We think that it meets our needs currently, and we can grow with it over time. There 12 people in the IT department who currently manage it. 

How are customer service and technical support?

The support is excellent. We had a couple of issues that we had to call for and I would say that they are highly rated.

Which solution did I use previously and why did I switch?

Our older solution was from Fortinet. It was out of date and more difficult to use. The IT staff say that the Palo Alto product is better.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We worked with a reseller. They came in, we told them what we wanted to do and they set it up to our spec. The person who came in and helped support us was highly skilled and it worked seamlessly.

What's my experience with pricing, setup cost, and licensing?

We pay about $50,000 USD per year for a bundle that includes Cortex XDR.

Which other solutions did I evaluate?

We evaluated Palo Alto and Trend Micro, and we opted for the Palo Alto Cortex XDR.

What other advice do I have?

I don't use this product on a daily basis but we like what we have so far and I would definitely recommend it to other users.

My advice is to make sure that you have a good implementor and that the reseller you're purchasing from gives you a highly-qualified engineer.

Overall, we are happy with this product but that said, nothing does everything that you want.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Cortex XDR by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Cortex XDR by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.