CrowdStrike Falcon Reviews

Our organization still uses Infoblox, and my role is a little bit different now. I am conducting the POC of new solutions, which we have to deploy in our infrastructure. I evaluate the new products, and then if we purchase them, we deploy them.

EDR is effective in CrowdStrike. Real-time response (RTR) is a feature of EDR. CrowdStrike provides a lot of visibility in their tool. CrowdStrike is from the EDR point of view. It is a good tool, and we have rolled it out in our infrastructure.

The KDR solution is immature. They do not have much preemption in ITDR. Threat prevention should be their first priority, and false positive reductions are needed. They should improve their support as well. Response resolution time is too high.

I have a little bit of experience with Infoblox. I do not have too much experience with it. Recently, we deployed CrowdStrike, media, and SVR. We purchased CrowdStrike around one and a half years ago, and now we have completely rolled it out in our infrastructure.

Response resolution time is too high.

Neutral

Implementation was comprehensive. It took around seven to eight months.

Overall, seven to eight people from different teams were involved.

SentinelOne and Palo Alto were looked into.

Support is an area that needs attention. Overall, EDR is fine. ITDR is not mature, and other tools are also not mature. If we talk about SIEM and cloud security, those are also not mature. I would rate it five out of ten.

I'm a tax lawyer, so the IRS requires me to have a security program. 

Everything is automatic. I install the sensor and renew the service. Periodically, I get a notice that they've shut something down. It couldn't be less painful, and it couldn't be more reassuring. I never need to do anything with it. I don't tweak it or update it. 

You place a sensor on your computers that requires a very small amount of memory. It's about 39k or so to run the sensor. It's not like other programs that slow down the computer. CrowdStrike is constantly scanning your computer from the cloud and responds in a millisecond when it detects anything. 

The content-filtering features for children could be improved. We have young grandchildren aged 12 and 8. My daughter, their mother, wants to keep them from getting in trouble on the net. She looked at all these other solutions from Google, Microsoft, etc., and she couldn't figure out how to make any of those work. I told her that I bet CrowdStrike could handle this. Sure enough, CrowdStrike can do exactly that. It's the same solution that the Defense Department gets. It works, but it's a little complicated to implement. It could be simpler to set the policies. 

I have used CrowdStrike Falcon for three or four years. 

I rate CrowdStrike support 10 out of 10. It's an email-based procedure. You create a case, and they notify you when it's assigned. You get an email from the technician, and you correspond back and forth. I usually request a phone call. They respond quickly. It's usually within half an hour to an hour. The tech support is perfectly adequate and certainly helps with whatever you want. They're nice, and the people seem intelligent.

Positive

Setting up CrowdStrike Falcon is easy. They give you this enormous knowledge base. I almost never use it, but it covers absolutely everything. They also do a lot of handholding for the installation. You can get somebody to call you and tell you that everything is in the right place and it's doing all the right stuff. You can also do it by yourself, and you'll get an email message saying your sensor has been installed on this endpoint.

It took me about half an hour to an hour to download and install the sensor, but I also think it was influenced by the level at which I use CrowdStrike. I am their most basic user. A more complicated environment like the Defense Department might take more time.

CrowdStrike Falcon offers a great value. I'm the smallest kind of customer they had. It's a big step up. I had a more robust subscription, but I found I didn't use any of it ever, so I just cut back to the same thing that I had to begin with. You hardly notice any difference.

Crowdstrike Falcon is relatively cheap. 

We also considered Palo Alto. It had a device, but once you got it, you had some technical issues to deal with. I don't know if Palo Alto's requirements were more or less onerous than CrowdStrike's, but it seemed a little more complicated. 

The two products had similar pricing. Palo Alto was about $750 for the device and a small amount for maintenance and whatnot. The other one is $500 a shot. The fact that you can get some other form of security software for a tenth of that price doesn't matter. It's just not even worth thinking about.

I rate CrowdStrike Falcon 10 out of 10. It's extraordinarily easy to implement and use. You can do some advanced things that require some expertise, but those levels of security would be more appropriate for larger enterprises.

We provide a service for our clients with CrowdStrike Falcon. Alerts come into the CrowdStrike Falcon dashboard, and we investigate them based on the process tree and commands running. We check everything for any infections in the host or internal connections. If a threat is confirmed, we place it into the containment section inside Falcon. 

CrowdStrike improves our detection capabilities. We use multiple tools like Symantec and this one. CrowdStrike reports on the processes and services, allowing us to investigate forensically. We can conduct a deep analysis and identify the threat at the memory level. We can do more investigation of the process to see where it started and where it is going. We can see the commands running on the backend, CPU utilization, and memory consumption. All of that information is helpful. 

CrowdStrike displays a threat score when it detects an infection. This is helpful because not all detections are the same. It will classify them as ransomware, malware, phishing, etc. This feature helps us prioritize and cross-check with other EDR tools. 

It's integrated with multiple threat intelligence sources, such as the AbuseIPDB. That integration helps because we can easily cross-check between CrowdStrike and other solutions like an MDR or Azure AD. Hybrid analysis is integrated with CrowdStrike in our environment. There's also sandbox analysis. It's more informative. We perform a routine activity in our test environment where we simulate the process and file.

CrowdStrike Falcon sometimes wrongly flags things as malicious. Let's say a user is active on Chrome only. Sometimes, our cross-segmenting will fetch from the backend data and show that it is malicious because of memory or CPU utilization.

I have used Falcon for more than two years. 

CrowdStrike Falcon is a stable solution.  

CrowdStrike is scalable. We can query large amounts of data, and the solution responds well, whereas Splunk takes a longer time to perform a search operation.

I rate CrowdStrike support 10 out of 10. They respond quickly and don't take much time to resolve all our issues.

Positive

I have used Symantec and Rapid7.

Falcon was already deployed when I started working. It requires some maintenance. We need to make some adjustments for some use cases, or we might need to implement upgrades that require downtime. 

CrowdStrike Falcon is expensive because it's based on the number of services. 

I rate CrowdStrike Falcon 10 out of 10. It has delivered some good results. 

We implemented CrowdStrike because we needed to identify a new solution to address a 100% remote workforce, both because of COVID, but in general, our workforce is very distributed around the country.

The primary way that CrowdStrike has improved the way our organization functions is visibility. When we do have an issue, the ability to see what was happening before, during, and after the issue on the target laptop or server is far better than what we were used to.

Having the updates happening automatically, with a third-party defining those updates and pushing those in, also providing us visibility into the current status of all of our endpoints, is critical.

We use Falcon's endpoint and cloud workload protection, which is deployed on our Azure cloud servers. It is definitely one of the top options available to any organization. We had reviewed 10 different applications in the EDR space and Falcon was one of the top three that we had identified.

In terms of preventing breaches, so far, it's doing great. Definitely, in our testing that we do every month, it is identifying issues that arise with more certainty. Simply, the team has more confidence in what they're utilizing as a tool and it has freed them up to work on things that are a more efficient use of their time.

The Protect functionality on the laptops provides great visibility into what's occurring, and the cloud management of the platform is what we needed.

It is important to us that this cloud-native solution provides us with flexibility and always-on protection because we have a 100% distributed workforce, in place even before COVID. To manage 600 remotely-deployed laptops requires a cloud-managed solution.

The console is a little cluttered and at times, finding what you're looking for is not intuitive. Once you find it, it's great, but it's not always very intuitive as to how to find exactly what you're looking for sometimes.

I have been using CrowdStrike Falcon for six months.

We have had no issues at all with stability, and no conflicts on any of our endpoints or servers.

It seems to be limitless from a scalability standpoint. Definitely, there would be no impact on our end, and we haven't noticed or run into any issues as we scaled from our initial 10 systems to 600. There was no difference in speed or reporting, et cetera.

So, scalability does not seem to be an issue.

Technical support is an area for improvement. If you have an actual issue, such as an identified threat, then they are very good. However, if you're struggling to figure out what might have occurred, we're still trying to figure out how to get our best support from CrowdStrike in those situations.

Prior to Falcon, we were using Webroot.

The primary improvement that we have seen is visibility. We had no visibility into what happened before, during, and after a situation with Webroot, but with CrowdStrike, we have that visibility, which allows our team to make educated decisions. In terms of detection and prevention, I believe it's all experiential so far. Falcon has been very good at both detection and remediation for any issue that has come up.

The sensor setup and deployment were extremely easy. We were able to deploy a hundred percent of our endpoints within 60 days. We found it to be very smooth.

It was a very simple deployment strategy to get the agent out to the end-users. It was so smooth that we didn't even have to notify the end-users that it was being done. It just happened automatically. 

There was no conflict between CrowdStrike and our existing EDR that we were going to get rid of. After the installation, we were able to have the old EDR totally removed within 30 days.

We had two people for deployment and we have one for maintenance. Their roles are in information security.

We have seen ROI in that our team is freed up to work on things that are more important.

We took advantage of Falcon's free trial before purchasing it, and it was very easy to get it. We were on the phone with a representative discussing our next steps and they offered the free trial, and we were set up and functional with it the next morning. Having a free trial period is something that is expected. If anybody wants our business in this space then it's necessary because we aren't going to purchase something without trying it first.

The pricing is not bad. It's on the higher end of the market, but you get what you pay for. It's a little on the confusing side because the name of the item they're selling doesn't match what you see when you log into the product.

If you buy "Protect" and you log into the product, you don't see "Protect". You see something else, like "Identify" or whatever. So, they need to do a better job of aligning product names from the sale to within the product.

There are add-on fees for different packages that you can buy, and we are looking at adding on some feature functionality as we go forward.

We evaluated 10 different solutions in the EDR space. The top three included CrowdStrike Falcon, Carbon Black, and Microsoft's ATP.

CrowdStrike was a little better, cost-wise, than the other two. Also, I felt that the console for managing the platform was easier for my team.

My advice for anybody who is looking into implementing this product is that every organization is slightly different in its needs, and CrowdStrike may or may not be the right solution. Once you can do a trial and a bake-off of multiple options, you'll find if CrowdStrike is the right solution or not.

I would rate this solution a nine out of ten.

It blocks all the stuff bad actors are trying to do to our users.

All our end user systems and servers are on-prem and cloud workstations desktops everywhere.

We are using the latest version minus one release (N-1).

It provided us visibility into our endpoints that we did not have before. The telemetry and data that it collects allows us to respond to possible incidents much faster, containing the host as well as jump on the host for remediation.

CrowdStrike Falcon has done an excellent job at detecting breaches. It has allowed us to stay in business and kept our systems up.

CrowdStrike endpoint detection and response (EDR) is excellent. It blocks the bad stuff without user interaction, allowing us to stay in business. For example, one of our service providers has been down for five days now with ransomware. Also, four of our partners have been down over the past two months with cyberattacks, and we can't do business with our partners.

CrowdStrike Suites and the way that it bundles things can be a bit challenging. It should be easier to integrate with the other stuff that they sell or be included with what they sell. We have one piece, then they are talking about another piece on vulnerability management all of the sudden, and we don't own that piece. We can see it in the console, but nothing shows up. It simply appears within the tool as an option, but we can't use it without purchasing it.

I have been using it for a little over three years.

The stability is very stable. There have been no issues.

We have automated all our CrowdStrike Falcon updates.

It is very scalable. There have been no issues at all.

CrowdStrike's technical support is excellent:

• Quick to respond
• Quick to help
• Very responsive
• They have always been able to solve the issue.

I was a McAfee customer for 20 years before switching. It was like night and day, where McAfee is old technology, and CrowdStrike Falcon is new technology. On a scale of one to 10, McAfee is at one and CrowdStrike Falcon is at 10. There is a really big difference.

We came from an on-premises solution. With more people working remotely, that became an issue. The fact that this is a cloud-native solution provides us with flexibility and always-on protection.

It was very easy to deploy the solution’s single sensor. We used our deployment tools to push it out. Because it is a single agent, it is very lightweight, easy to install, and updates itself. We came from a competitor who had multiple agents, upgrades, and DAT files, where you could have very few of these with 100 percent working. However, since there were six different modules, they all had to be kept updated, which was a nightmare. 

This solution was a simple, easy push. Once it is on there, it updates automatically and we don't have any issues.

For deployment, we use a tool called Quest KACE. We also use SCCM.

We did about 10,000 hosts in around two months. We have had growth through acquisition. Now, we have 12,000 hosts.

We did it ourselves.

For the deployment, there was one FTE (a Level 2 PC technician) for eight weeks. For maintenance, it is pretty much set and forget it. There is very minimal maintenance and zero dedicated staff.

We bought a very small number of licenses, then ran it for a year. We bought a 100 licenses for a year, so we didn't actually do a proof of concept. We just bought them. Then, the next year, we bought 10,000 licenses.

We received a quote three years ago, and it was almost seven figures. CrowdStrike got money from investors to displace competitors, like Symantec and McAfee. Then, our quote was very low, which is why we were able to do this. The first year, the quote was almost a million dollars. The second year, it was a little over $100,000.

We also evaluated Cylance and Carbon Black. We went with CrowdStrike Falcon because of the single agent and price. The other solutions required multiple agents, and I did not like that at all.

Compared to the other solutions that we evaluated, CrowdStrike Falcon has a similar ease of use.

We are a very happy CrowdStrike Falcon customer. I highly recommended it. It works.

I would rate this solution as 10 out of 10.

The product is inherently cloud-based.

Knock on wood. Between our management of the platform and having subscribed to Falcon Overwatch, the managed threat hunting service, I haven't had a concern in six years. I have yet to deploy this product in an environment that has later incurred a breach. I have the utmost confidence that would be very unlikely to occur.

Every time that I have deployed it, it was more about Falcon Insight and its EDR protection. Then, the team in the company would be so pleased with the results that there was minimal resistance adding additional stack elements. Prior to their announcement of several new modules last Fall, we had acquired the entire stack. 

Each element of the stack continues to further develop their capability and empowerment of team members. For example, CrowdStrike Falcon Spotlight was an interesting tool to assess vulnerability management, but the capability of that module alone has just continued to develop in a very favorable direction. Also, the discover tool is extremely valuable. 

Probably the most valuable thing to me is the real-time response piece. The fact that I can connect to an endpoint as long as it is on the Internet, no matter where it is globally. I can remove files from the endpoint, drop files on the endpoint, stop processes, reboot it, run custom scripts, and deploy software. Pretty much no other tool can do all that.

As a cloud-native solution, it provides us with flexibility and always-on protection, which is critically important.

There is nothing existing today that I would change very much about the solution. Because of the capability of the data that they are ingesting, they have the ability to create tools leveraging that data to enhance the capability of the platform. The possibilities are endless.

I have been using CrowdStrike Falcon for about five and a half years

There are no questions about stability. I continue to see, especially in the last six months, that CrowdStrike is making very purposeful acquisitions to tactically and strategically build upon the platform. Many companies acquire smaller companies to get a fraction of a piece of technology that tends to be an add-on or something that may compliment the core product, but CrowdStrike is making more strategic moves to acquire technology that they can directly integrate into the existing platform to make it even better and more effective.

Updates can be handled one of a number of ways. This is something that has evolved quite a bit since I initially deployed it. Initially, you simply had the option of manually upgrading sensor versions or leaving them to automatically update as soon as a new update was released. Very infrequently, there have been issues with sensor builds. Early last year, they rolled out the ability to automate the sensor revision updates, but do it in a tiered fashion. So, there was an N-1 and an N-2. So, when they release a new version, I step back my releases and deployment of the updates by one version backwards. Then, I have a few early adopters who get the latest sensor build as soon as it is deployed. Provided there are no problems, when the next release happens, the N-1 version will automatically upstep my entire environment without having to put hands on it.

This product does not require any maintenance post-deployment.

We are protecting 5,500 endpoints with this solution. We do have plans to increase usage. Our environment is rather complex in that we have 6,000 core corporate associates and roughly 5,500 endpoints. Then, we have a distributor network globally comprised of about 220 wholly owned subsidiaries who are essentially their own companies, but they are only licensed to resell our products. They kind of have a mix of endpoint protection because it is largely up to them, within their entity, as what they choose to use. We are looking to further wrap our arms around them from a security perspective. We have looked at acquiring CrowdStrike's complete platform, which would be fully managed to deploy to that distributor network, which is about the same size as our corporate environment. So, it would be roughly another 6,000 users. It is a very large, globally-reaching endeavor, and working through the politics and legal aspects of how we will make that come to fruition may take some time. However, that is the plan.

I would give the technical support 10 out of 10 for the past year. They have improved a lot of things in response to customer feedback. A year and a half ago or more, if you put in a support request by email, then it wasn't timely addressed. It could be a day to three days before you received a response, which was a bit frustrating. There was a lot of customer feedback around this issue, which has been greatly refined. Now, if I put in a support ticket, I would expect it would probably be answered within a couple hours.

I have a lot of ideas in my head about where things could go with the solution. The company is very receptive to those thoughts as well as the opinions of all its customers

Our previous endpoint protection platform was very cumbersome to manage. It did not reliably apply protection and had many issues. My current organization is the fourth time that I have deployed CrowdStrike Falcon in an environment. The first time that we deployed it, we were using an inherently cloud-native protection platform, but it was unreliable. 

Swagelok was using McAfee ePO, which inherently is an on-premise solution. It is also very unreliable and cumbersome to manage. It was just missing detections, being inherently signature-based. So, it was only hitting on known signature-based malware. We lacked the EDR aspect of endpoint protection, e.g., behavioral-based analytics and preventing malicious behavior before it begins, which drastically stifles the remediation effort. McAfee's principle was always, "If you get said detection, then you need to run other tools to scan, remediate, and clean up the endpoint." Hands need to be on the endpoint taking it physically offline and off the network. Everything is drastically simplified with CrowdStrike Falcon. I can cloud sandbox the endpoint, remediate it, and interact with it at the command line level remotely, regardless of where it is, as long as it has an Internet connection. It is just amazing. 

As far as Swagelok goes, McAfee yielded a lot of false positives. The management was so cumbersome that there were only a handful of people able to resolve problems with endpoints or false detections. If you weren't connected to the inside core network, you couldn't reach the server in order to mitigate the problem. Because of the cloud-native aspect to CrowdStrike Falcon, I can pull up the console in my car on a mobile phone and mitigate an issue for someone whenever and wherever I need to do it, regardless of how I am connected, what device I am on, etc. So, the response time has drastically decreased (by five to 10 times) for remediating a critical vulnerability, a piece of malware, or undoing a false positive. This has been noticed across the company at large.

In all four instances where I deployed the single sensor in organizations of various sizes, it was very simple. Swagelok was probably the easiest deployment, since it is an organization large enough to have a deployment tool, like Microsoft SCCM. Once the package was built to deploy to endpoints, we push the "Go" button. Then, it was a matter of hours and our entire environment was protected. The deployment took less than a week.

Three people were involved in deploying the solution:

1. Being the experienced administrator, I pretty much did all the configuration: creating the correct groups, prevention policies, etc. 
2. We have an administrator of the deployment tool. I worked very closely with the package of the sensors and he executed the deployment.
3. We have another gentleman who oversees our lab environment and was very invested initially in trialing the product against all our existing applications to ensure there weren't any incompatibilities in the early deployment.

We have absolutely seen ROI, e.g., the reduction in man-hours for resolving incidents. The speed of the platform has drastically reduced time consumed, affording more time for an operator to act when resolving problems.

It is an expensive product, but I think it is well worth the investment.

The CrowdStrike Falcon Pro solution alleviates the need to quote out the product. You initiate the use of the free trial, then opting the purchase. You can manage it all on your own without engaging a sales representative. I definitely have done this in a small business environment. 

In all other instances, it was more of a formal business relationship. There was a sales representative involved who queued up the trial environment. If you initiate a trial yourself, you are basically given 14 days to trial it. Whereas, engaging a sales representative allows them to moderate the length of time that you can do the trial. Because we are a larger enterprise with a lot of politics around completing purchases and legal reviews, we have a sourcing department who vets out vendors. The process is very long and cumbersome. We had initiated a trial, in this instance, which ran for several months before we acquired it.

The fact that I have access to the products free for several weeks or months was not really a factor. What was more impressive in the trial was the way CrowdStrike approached it. When you initiate a trial, they give you a CloudFlare instance of a victim machine and an adversary machine. They then allow you the capability to deploy the sensor or pull it back from the victim machine. You can unload whatever you care to against the victim machine for testing to see how well the product works on your own. Unlike many other products in a similar space, when you evaluate the product, it gives you the feeling that you are completely in control. Also, there is a sales engineer who moderates the demonstration of the product.

The first time that I deployed CrowdStrike Falcon, I evaluated probably a dozen other products. I was very close to signing a deal with Carbon Black, simply because I hadn't yet heard of CrowdStrike Falcon. Since deploying it the first time, I would never really consider anything else. I do look at other platforms from time to time to see how they have evolved and changed, but it would be very difficult to convince me to use something else. The winning factor for CrowdStrike Falcon is just the inherent capability of the platform. In my observation, there really isn't another company who can do as much as they can.

Take advantage of the opportunity by CrowdStrike to network with other customers in a similar company size and industry to see how well the product could benefit you as a potential customer before committing.

We have a very minimalistic cloud infrastructure footprint or container footprint at this point in time. That is likely to take off in full swing in the next year or so. We have many legacy applications running on legacy operating systems, which I am working very aggressively to get out of our environment. When that starts to take flight, we will definitely have more of a need for a cloud container as well as cloud infrastructure visibility and protection, which we do not have a lot of at this point in time.

I would rate this solution as 10 out of 10.

We have several use cases including threat management, EDR, AV, and a SOC with 24x7 monitoring.

The fact that CrowdStrike is a cloud-native solution is very important. We don't have to deal with any upgrades on the appliances or console. The only thing we have to deal with is the upgrade of the agents. The SaaS model works very well for smaller companies like us.

The flexibility and always-on protection that is provided by a cloud-based solution are important to us. The cloud is everywhere. So, with the agent on the laptop, wherever the user may go, including home, office, or traveling, it's protected 24x7, all the time. That's what we require and this is what we got.

We haven't had cases where we have quarantined any material stuff yet, because we are relatively small and we don't see a lot of malware in our environment. In this regard, it has been relatively quiet.

In terms of its ability to prevent breaches, if you look at the cyber kill chain, the sooner you detect malicious activity, the better you are in responding as opposed to waiting for a data breach. I think CrowdStrike is capable of identifying malicious activity throughout the whole cyber kill chain. Step one is establishing when they have a foothold in the environment, and then detect whether they are moving laterally. The sooner they are discovered, the better we are at stopping data breaches.

CrowdStrike has definitely reduced our risk of data breaches. It reduces the risk of ransomware and it gives us comfort that someone is watching our back.

We had some end-of-life workstations that were running Windows 7 and for some reason, related to PCI compliance, CrowdStrike rejected them. This helped us in terms of maintaining our PCI compliance.

The OverWatch is the most valuable feature to me. It's a 24x7 monitoring service, and when they see anything suspicious in my environment, they will investigate. Essentially, they're an extension of my team and I like that. We're a small company and we only have a base of approximately 260 employees. As such, we cannot afford to hire skilled security people. So this makes sense for a smaller company like us.

There is a helpful feature to look into the vulnerability of the endpoint, which allows us to see which PCs have been patched and which ones have not. That helps my team to focus on those PCs that require their attention.

The deployment process is an area that needs to be improved. For some reason, CrowdStrike does not provide any help in terms of how to deploy the agent in a more efficient manner. They just don't provide the support there, which leaves their customers to figure out how to push agents out, either through GPO or through BigFix or through SCCM, and there was no support on that side. Not being able to complete the deployment in an efficient manner is one of the huge weaknesses.

It would be good if they had a feature to remove agents. We're in a transaction processing environment and if CrowdStrike is affecting a transaction processing server, we need to uninstall that agent pretty fast. Right now, the uninstall has to be done manually, which is not great. If we have a dashboard capability to uninstall agents, I think that would be great.

The dashboard seems a little bit too clunky in the sense that it's spread out in so many ways that if you don't log in on a daily basis, you're going to forget where things are. They can do a better job in organizing the dashboard.

I have been using CrowdStrike Falcon for approximately five months.

I haven't had any issues for five months since we've installed it, which is good to know. No users have complained about any CPU spikes or false positives, which we like.

If you have a way to deploy agents in a rapid manner, I think the scalability is there. As we buy and acquire companies, we have to roll out agents to those places. Right now, it's still very manually intensive and it slows down the process a lot. So, I think the scalability can be improved with a rapid deployment feature.

Our strategy right now is just to install CrowdStrike for PCs and laptops. Once we get comfortable with the technology, we can start testing the servers. It's just that we haven't finished the deployment to PCs and workstations yet.

We have approximately 260 endpoints and we're probably about 20% complete in terms of deployment.

We've raised support tickets such as the request for rapid deployment capabilities. However, we only received responses to the effect that they do not support anything like it. In that regard, the support has not been great.

That said, we don't use the support site a lot because we haven't had any issues with CrowdStrike. So, I can't say much about that.

Prior to CrowdStrike, we used Carbon Black Threat Hunter.

There is a huge difference between the two products. CrowdStrike is quiet. I think that Carbon Black Threat Hunter just locks everything that has to do with the endpoint. You generate a lot of noise, but it means nothing. Whereas CrowdStrike is more about real threats and we haven't seen much from it.

On the other hand, with Carbon Black Threat Hunter, we were able to deploy pretty fast and we could uninstall agents pretty quickly from the dashboard.

I had originally heard about CrowdStrike Falcon from my peers. A lot of CSOs that I have roundtable discussions with speak highly about it.

The sensor deployment is a manual process right now, where we have to log into every workstation, every server, and install it manually. It's very time-consuming.

It's an ongoing process across our organization.

One of our security engineers is in charge of deployment. However, we don't have someone on it full time. He works on this when he has time available, so we probably only have one-third of a person working on it.

We completed a PoC using the trial version, and it was pretty easy to do. It took us less than an hour to deploy. It was just a matter of downloading a trial agent and setting it up.

Having the trial version was important because the easier the PoC is, the better the chances are of us buying the tool.

At approximately 40% more, Falcon is probably too expensive compared to Cisco AMP and Cylance, although that is because of the OverWatch feature. If you took out the OverWatch feature then they should be about the same. There are no costs in addition to the standard licensing fee.

We evaluated other products including Cisco AMP and Cylance. Neither of these products has the Overwatch feature that CrowdStrike has. The reason why we chose CrowdStrike was that we need to have 24x7 monitoring of our endpoints. That's the main difference.

In terms of ease of use, CrowdStrike is not so great. Cisco AMP has a better, cleaner dashboard and they're more mature in the way that you navigate. It's as though they have spent time getting customers to click on features and then figured out which is the quickest way to get to what you want, whereas CrowdStrike is not there in that sense.

Cylance is even better in terms of ease of use. They dumb it down to only a small number of menus and dashboards. There are probably only five dashboards that I look at on Cylance, whereas with CrowdStrike, I have to look at many.

My advice for anybody who is considering CrowdStrike is definitely to start with a PoC, and then definitely to subscribe to OverWatch. I think that OverWatch is the main benefit to it.

The biggest lesson that I have learned from CrowdStrike is about the different threats that are out there. They have a nice dashboard with information about threats, and you can read it and learn from it.

I would rate this solution a seven out of ten.

I used the tool since my company wanted a product with next-generation antivirus and EDR, as it can help with the detection of malicious activities and behavior detection, and the MI and machine learning part in the tool also helps.

Only for the customized IOCs, there is a need to highlight certain aspects, and based on it, we get to block only the hash values but is not based on the file name, like .exe, or other extensions, so I can't block them, making it in an area where the solution needs to improve.

My company had raised a concern with CrowdStrike's support team when one of the antivirus applications that communicates with CrowdStrike started misbehaving. For both the aforementioned tools, the same support ticket had to be raised. If my company had to provide any suggestions regarding the whitelisting part, there was a delay of over a month when dealing with the product's support team. If the tool's support team suggests users follow certain steps, and if it is not followed or is not in progress, then after two or three days, the tool's support team needs to join a video call and provide a resolution to the users.

Some policies in the tool need to be fine-tuned. Customized IOCs need to be improved since they have certain shortcomings. With the customized IOCs, it can be made possible to block a file extension with a filename or file extension type of blocking. Providing users with the ability to customize policies would be a good improvement to the solution.

I have been using CrowdStrike Falcon Threat Intelligence for a year. I am a user of the tool.

Stability-wise, I rate the solution an eight and a half out of ten.

Scalability-wise, I rate the solution an eight out of ten.

My company's cybersecurity and IT security team use the tool. In my company, there are 15,000 users. For servers, there are 1,500 users.

Right now, there is no need to increase the usage of the tool.

The solution's technical support is not good. I rate the technical support a four to five out of ten.

Neutral

I have experience with Palo Alto.

The detection and other functionalities in CrowdStrike and Palo Alto are the same, but cost-wise, CrowdStrike is reasonable. Technically, I would prefer Palo Alto over CrowdStrike.

The product's deployment phase is easy. I rate the setup phase of the tool as a ten on a scale where one is difficult and ten means it is an easy process.

The solution can be deployed in the cloud and on an on-premises model.

The solution can be initially deployed in a minute.

Considering the number of users, servers, cloud, and on-premises environment, it hardly takes 15 to 20 days. When there are laptop and desktop users who are online, and there is a need to install the agent, then there can be some issues, and with such minor things, ten days are more than enough for the installation.

CrowdStrike is a reasonably priced tool.

In terms of the ability of the tool to deal with threats, I would say that the product does it by around 85 percent.

The real-time response of the tool is good, and I feel it is around 90 to 95 percent.

The tool's incident-handling capability is good.

Considering the influence of the product on our company over some time, I would say that the solution is cost-effective and offers good threat detection features. The tool's interface is also good.

The tool's AI features are good, but they are not useful for our company since the area of detection is not something in our bucket right now.

If you have a big budget, go with Palo Alto. If you have a low budget and want a tool that provides more accuracy during detection, then it is better to go with CrowdStrike.

I rate the tool a nine out of ten.